website thubmnail of HealthPlans
How would you rate HealthPlans?
grey star
grey star
grey star
grey star
grey star
Hawaii
1 review
2 helpful votes
Follow James B.
Unfollow James B.
Send Message
Share Review
Report Review

They CALL ALL DAY!
October 2, 2019

I can't believe this company! I get around 20-30 calls a day from agencies all over California. When I request to have my number off the list, some of them just hang up or just try to sell me a package for insurance... My last number that called me from *******175) called me four time in row after I told her that I wanted to get off the list.

Date of experience: October 2, 2019
Tennessee
1 review
2 helpful votes
Follow L D.
Unfollow L D.
Send Message
Share Review
Report Review

Rude. Rude. Rude.
February 28, 2020

They called and said, "Thank you for calling the enrollment center how can I help you?" I responded with an apology and tried to figure out who they were and the guy proceeded to get angrier and angrier. He finally just rudely said "You filled out a form online for health insurance didn't you?" This company needs to be monitored during all conversations. I couldn't talk and said "I'm sorry I'll get back to you." This guy on the line said "Sure you will." What kind of help is that? Not identifying the company? Not introducing yourself? Being rude and mean and then ending a conversation with a sarcastic tone? How is this place even a thing. When I called before I had two guys tell me they needed more information and just told me to call back when I had it. Instead of listing all the information they need for a quote I have to repeatedly call. This is horrible.

Date of experience: February 28, 2020
India
5 reviews
3 helpful votes
Follow Floren C.
Unfollow Floren C.
Send Message
Share Review
Report Review

Healthplans.com is an excellent website for providing all the information need to make an informed decision about the health insurance plan. The goal of health plans offer financial security to meet health related contingencies. This site helps us to find out the right health plan and make it simple and easy to understand.

Date of experience: October 19, 2014
California
1 review
3 helpful votes
Follow Margaret G.
Unfollow Margaret G.
Send Message
Share Review
Report Review

This is a great site for students to get health insurance and I found this link on the site where students can get health insurance. http://www.healthplans.com/get-health-insurance-quotes/student/ I found the site much easier to use than the government affordable care act insurance website which just keeps crashing. I am assuming this is the same thing as the affordable care act and that I am getting a subsidy for my insurance through this website.

Date of experience: November 11, 2013
New York
1 review
0 helpful votes
Follow Jay L.
Unfollow Jay L.
Send Message
Share Review
Report Review

Got what I needed.
April 19, 2020

Yes they call... a lot. But once you answer they stop calling. I, like most people, avoided answering at first but once I answered I spoke to a real live person and they were very helpful. And I was able to get the coverage I needed for me and my family within the hour. I had a lot of questions and they were able to answer them all.

Date of experience: April 17, 2020
Florida
1 review
0 helpful votes
Follow K K.
Unfollow K K.
Send Message
Share Review
Report Review

These guys are shameless hucksters. I simply asked for a little information on health insurance. Now I am getting constant phone calls from sales people that have no clue what options are available. Out of thirty voicemails only one was intelligible, leaving a contact name and phone number. One jackass called ten times in eight minutes without ever bothering to leave a message.
I wouldn't buy chewing gum from these jokers much less a product that I might need to save my life some day. Avoid this website, do not give them your phone number or any personal information. The

Date of experience: October 13, 2016
Minnesota
1 review
3 helpful votes
Follow Mo S.
Unfollow Mo S.
Send Message
Share Review
Report Review

A holes
June 30, 2016

Took me 4 calls because they kept hanging up on me! I have a right as a consummer to ask questions! When I finally did get a person on the line, he came off as a bully, very pushy & condensending! Plus my phone is now blowing up with calls from insurance companies. Post the damn prices online and let me pick what suits me. Don't waste time with site, as they lack customer service skills big time!

Date of experience: June 30, 2016
Washington
1 review
4 helpful votes
Follow Meryl A.
Unfollow Meryl A.
Send Message
Share Review
Report Review

I didn't actually buy a policy from these folks and I'm glad I didn't. I filled out a form online and received a phone call within a split second. The price I was quoted was quite high and the agent was rude. When I asked for the information to be mailed to me, he made a nasty remark and hung up the phone. I think I dodged a bullet here!

Date of experience: June 12, 2018
California
1 review
1 helpful vote
Follow Erin M.
Unfollow Erin M.
Send Message
Share Review
Report Review

This place sucks. I was in need of purchasing private health insurance and called last week after being denied through another website. They told me I would be getting a PPO plan that was one of the largest in the country and checked my medications and my doctor to see if they were in network. Surprise, I called my doctor the next day to confirm and the "plan" was not accepted. I then tried calling customer service to cancel my plan. The lady was trying to be helpful, and tried to reach out to my doctor to see if they would "nominate" to accept my personal coverage so I could continue seeing my doctor. They did not, and she did not cancel my membership like I had asked. Fast forward to three days later, and after signing up for a legitimate health insurance company, I tried following up again to cancel my membership. Essentially, the "customer service" representative did not cancel my membership. He told me that my experiences with my doctor and trying to access the discounted medication rates through the PPO insurance card at CVS and being denied were not true. I had to ask maybe 5-6 times for him to please cancel my membership since it is not serving me and I was told things that were incorrect and continued to argue with me. I just hung up on him since he put me on hold and did not help, and had to call my bank to dispute the original charge and for all upcoming monthly charges. Do yourself a favor and NEVER call this company.

Date of experience: October 25, 2021
Colorado
1 review
1 helpful vote
Follow Levi F.
Unfollow Levi F.
Send Message
Share Review
Report Review

Do not use Healthplans.com! I have never had someone try and bully me into purchasing something in my life. When I asked for some contact information because I wanted to do some looking around myself, I was transferred to a supervisor and he HUNG UP ON ME! I wish I would have got his name, but I missed it. I was only asking for his contact information because I wanted time to research myself. I first visited with Caleb and he was nice enough and helpful, but they just couldn't understand why I would do the deal instantly. Do not use Healhtplans.com, they will just try and get you to sign right away.

Date of experience: June 24, 2016
Rhode Island
2 reviews
4 helpful votes
Follow D S.
Unfollow D S.
Send Message
Share Review
Report Review

While quickly reading through the government health insurance web site, I hadn't noticed that HealthPlans.com had an ad on the page. When I thought I was requesting info. Fromt he gov't site, turns out, in my haste, I inadvertently submitted my info. To HealthPlans.com. Ever since, I've been blasted with calls multiple times/day for weeks.
Nothing I do or say, no matter how politely I ask, will stop this company from calling me. I block every call, but immediately get another call from a different number. I've asked them many times to remove me from their call list, but they just hang up on me. I unsubscribed from their emails and blocked their website through my browser, but somehow they are still getting through via Google pop-ups.

Date of experience: November 17, 2019
New Hampshire
1 review
0 helpful votes
Follow A K.
Unfollow A K.
Send Message
Share Review
Report Review

DON'T BUY! SCAM
May 1, 2023

Bought the insurance from them because we needed insurance and it seem like a good deal for all the benefits the guy said our plan offered ~ basically didn't need to pay for doctor visits, lab work, prescriptions, etc. within their network of places they offered other than the monthly payments. Person on the phone said the plan was effective immediately and while we wait for our insurance cards to come in the mail, we just needed to tell the person at the doctors or wherever we need to use the insurance the plan name and id #. Went to the pharmacy the next day to update the insurance and they needed more information(BIN#, PCN#,etc.) so I called the customer service number 6 times, no one picked up. Finally got through to someone and after explaining I need the info and they hung up on me. This happened a couple of times until I just asked for the supervisor directly. I told them the situation and gave them my name and they told me they couldn't me under the plan/in their system. They gave me another phone number to call that handles that specific insurance plan. I called that number and the person also couldn't find me under the plan. Then they proceed to ask me how much I paid for the plan and when I answered, they said that they can offer me a plan with a lower price. I asked them would I get a refund since they couldn't find me in their system and they said if I bought the plan that they were offering then they would refund me. Immediately called CC to stop the payment but unfortunately they have all our info.

Date of experience: May 1, 2023
Georgia
1 review
3 helpful votes
Follow Scott F.
Unfollow Scott F.
Send Message
Share Review
Report Review

The first person I talked with, Crystal, ran me through the system and sent a link... I was uncomfortable but I provided all of the details... SSN, address, DOB, etc... then there was a problem with a $125 charge they put on a card BEFORE you get accepted for the insurance and I didn't want to give her another card. She thought she hung up and didn't so I got to hear her telling her family what a F#$^&#G A$^$&LE I am before she saw she was still online and hung up. Then, in the course of one hour, I got over 100 calls... I finally called back the number on Helthplans.com website and got a real jewel named FRANK who has a hard time breathing. He said that unless I BUY INSURANCE FROM THEM THEY ARE GOING TO KEEP ME ON A SPAM LIST AND I SHOULD EXPECT HUNDREDS OF CALLS A DAY! POINT BLANK.

Date of experience: September 8, 2020
Georgia
1 review
2 helpful votes
Follow Tamara G.
Unfollow Tamara G.
Send Message
Share Review
Report Review

Don't do it!
April 13, 2020

I went online to use this site to compare insurance quotes. Now I have continous calls and texts to the point I had to block numbers. There is nothing on the site that lets you know that you will be inundated with calls.

Date of experience: April 13, 2020
Arizona
3 reviews
6 helpful votes
Follow Tom W.
Unfollow Tom W.
Send Message
Share Review
Report Review

Don't Bother
October 25, 2018

Called this company TWICE to investigate insurance for my wife because she'll lose her coverage when I retire next month. Both sales people were obnoxious, rude, and hung up on me when figured out I wasn't going to purchase a plan today.

Date of experience: October 25, 2018
California
1 review
0 helpful votes
Follow Karen L.
Unfollow Karen L.
Send Message
Share Review
Report Review

WIll LEAK YOUR PHONE NUMBER
September 22, 2023

Signed up to get a health plan and I been getting multiple calls! The numbers are local. I been blocking them. Be aware of scam call.

Date of experience: September 22, 2023
Texas
1 review
0 helpful votes
Follow Addy B.
Unfollow Addy B.
Send Message
Share Review
Report Review

Please visit the following website regarding your rights and how to remove your information from their website.

https://healthplans.com/privacy-policy#updating-removing-information

Please send a request to email *******@mediaalpha.com to update or remove your information. This email is included under section UPDATING, OBTAINING, OR REMOVING YOUR INFORMATION on the website.

Date of experience: May 19, 2020
Florida
1 review
2 helpful votes
Follow Andrea Z.
Unfollow Andrea Z.
Send Message
Share Review
Report Review

Rude, rude, rude
June 30, 2020

They hung up on me twice. Horrible people. I needed a plan for my son and apparently there's not much money for them in that

Date of experience: June 30, 2020
Georgia
1 review
5 helpful votes
Follow Christopher B.
Unfollow Christopher B.
Send Message
Share Review
Report Review

They sell your Info
March 13, 2020

As already mentioned here they will sell your information wit no indication that this will occur. I have had over 60 phone calls today. Any positive reviews here are almost certainly false.

Date of experience: March 13, 2020
Washington
1 review
2 helpful votes
Follow Andrew C.
Unfollow Andrew C.
Send Message
Share Review
Report Review

I filled in the form, which included my phone number, to get some rates. I started to get phone calls from Texas, which is where my phone number is based - but not where I live. First it was just texas then numbers from the same area code 409.1:06pm-1:14pm I got 4 calls. I answered the last 2 and requested to be put on a do not call list. That is NOT customer service... that is spamming!

Date of experience: August 28, 2019

Overview

HealthPlans has a rating of 1.1 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HealthPlans most frequently mention customer service, phone number and next day. HealthPlans ranks 124th among Health Insurance sites.

service
8
value
8
shipping
4
returns
2
quality
6