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How would you rate healthcare.gov?
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Ohio
1 review
1 helpful vote
Follow Jodie L.
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The Marketplace is the worse. They send false records to the IRS which then they make you jump through hoops to get it fixed and want to blame everyone else for their mistake. They hung up on me then told me they did not send it to the correct place then told me they did send it to a caseworker so I ask to speak to them and of coarse they tell me I cannot speak to anyone.

Date of experience: April 4, 2019
Florida
1 review
4 helpful votes
Follow Jim S.
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I just spent 3 hours wandering around a site that navigates like a car with no wheels in a maze!
Links don't work, error messages when trying to save completed work, suggestions to log out and back in that don't work, loss of data entered that wouldn't save, and the list goes on and on.
If I ran my business like the government runs the "Healthcare.gov" website, I wouldn't have a business!

Date of experience: December 3, 2019
Florida
1 review
1 helpful vote
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AWFUL
April 19, 2019

Tried to terminate my account and they wouldn't let me because they lost my application.We were on the phone for over 40 minutes and finally asked to speak to a supervisor. Once we got the supervisor on the phone we were hung up on.

Date of experience: April 19, 2019
Alabama
1 review
11 helpful votes
Follow Nobody C.
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Obviously, my life does NOT matter because I can NOT afford health insurance. I have done my best to work hard and make enough money to have health insurance and be a good and contributing member of society, but at these prices I can not afford the insurance. I imagine the average person can not afford these extreme prices. Hopefully, I will stay healthy because if not and it is something that needs medical attention I guess I will just die.

Date of experience: November 1, 2023
Georgia
1 review
11 helpful votes
Follow Courtney D.
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This site is completely useless because it never solves my ACTUAL PROBLEM. I have to spend hours of time digging through this site, Googling, and waiting for 45 minutes to talk to a customer service rep who may or may not be able to help me. It's such a waste of my time and constantly loops me to blanket answers that I am not looking for. This is the exact reason why I have sought healthcare outside of the government. It's a mess, terrible user experience, customer care, and a waste of resources.

Date of experience: November 2, 2020
Virginia
1 review
1 helpful vote
Follow Zhi G.
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Worst experiences
December 19, 2017

Called and spoke with:
Ms. Brooke weston (she is ok)
Ms. Jaeklyn morris (she is ok)
And their supervisor Lea Mitchell. Ms. Lea Mitchell kept cutting off, spoke to people beside her but rejected to answer customer, and rejected to transfer phone to other managers even if she rejected to resolve the issue. Late Ms. Lea Mitchell hung up the phone.

Date of experience: December 19, 2017
Florida
1 review
3 helpful votes
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Not a star
February 1, 2023

The marketplace gave my mental son coverage for a month although he's on Medicaid never paid a premium and the coverage company said it never was in force sinc he didn't pay. They caused me not to claim him because he will not get a 1095 of any kind. They cost me 2000$. Maybe they should wait and see if it ever went in force before telling irs someone did and they never had coverage to go to irs. Then again what do people expect from a government agency. Just saying PAY ATTENTION WE HAVE TOO

Date of experience: February 1, 2023
Florida
1 review
3 helpful votes
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Just an update - My escalation was submitted on Feb. 14th and I called every few days between then and this past Saturday April 7th. Each call before this past weekend I was told my escalation was still processing. Finally, on the 7th I speak with a Ms. Jenkins who looks into the escalation and realizes that this whole time the escalation category was totally non-applicable to my situation. The escalation up to this point was basically moot. She had to resubmit it in a different category and said it may take up to 30 days. Woof. I'm just happy someone, somewhere in that place has a brain..

Date of experience: April 11, 2018

Completely Horrible
March 15, 2018
Previous review

They auto enrolled me the following year after I cancelled and now I'm looking at 2 months of unpaid coverage for early 2017 and have been in "appeal" hell trying to get answers ever since. I received a call from the market place during my appeal and the guy left a voicemail saying to call him back, every time I've tried to get through they have no records of who called even when I give his name - no records so no transfer. I ask to speak to the dept. handling my escalation and they say their "internal support team" will not allow them to transfer the call... wtf... I told the most recent girl I would be leaving a poor customer service review at the end of the call -- she transfers me to the spanish speaking line so the review for my "most recent interaction" wouldn't be linked with her - it would be on the spanish rep she connected me to. Despicable, unethical crooks.

Date of experience: March 15, 2018
West Virginia
1 review
14 helpful votes
Follow Darci S.
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Would absolutely recommend no one EVER signs up with healthcare.gov. Absolute SCAM! Make sure you know the fine print when signing up - they have the right to auto enroll you for the next 5 years without ANY consent or knowledge! The coverage is horrible, never have any health care providers with availability in network. Its just all garbage. And again, they enrolled me another year WITHOUT TELLING ME! So now I owe them for insurance I didn't know I had and NEVER signed up for..

Date of experience: February 10, 2020
Mississippi
1 review
1 helpful vote
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Deserves a "0"
June 18, 2019

Three representative hung up in My face just because I asked for the supervisor one of the administrators got on phone and he really had an attitude he said I was talking to loud and he said calm my voice b4 he hang up on me and he did

Date of experience: June 18, 2019
North Carolina
1 review
2 helpful votes
Follow Christia M.
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Incompetent reps,
April 25, 2017

I purchased a policy and was very happy with it. 2017 rolled around and for no reason whatsoever i lost my subsidy. No big deal i'll just cancel. Well i was told i could not cancel intul the middle of the next month. So the next month rolled around and i was billed for another premium but this time with the subsidy. Which is it? Do i get it or not. Well i still want the policy cancelled but now i can't cancel it because i had insurance. Wtf. I had insurance that i didn; t want nor did i pay for?!?! Seriously thats what theyre telling me. I don't make enough money to get the subsidy but i make too much for medicaid. Every single time i call the 1800# i am told something different by a rep and no one can ever get on the same page. I can't wait to see the healthcare marketplace fail. I thought the purpose of the ACA was universal coverage 45% of americans are still without coverage. Nice work

Date of experience: April 25, 2017
Pennsylvania
1 review
1 helpful vote
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It's a fraud
February 28, 2019

Don't use this website. It doesn't work the way people think it does and when
You call to get something fixed because the site didn't work right they
Tell you that you are wrong and the site works fine. I tried to cancel
My policy and it didn't give me the
Option to select when to cancel the policy. I wanted it cancelled
Immediately but it made my cancellation date a month later. I called
About it and very rudely was told that I should have called to cancel my
Policy and they can't do anything because I chose when my policy was to
Be cancelled. I wasn't given the option to choose but apparently they
Were there and saw my screen as I was cancelling my policy. Now I get to
Pay for useless health insurance while I am paying for the health
Insurance I got through my employer

Date of experience: February 28, 2019
Louisiana
5 reviews
10 helpful votes
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BS
May 28, 2019

I cant say what I really want to say about these idiots. This is a complete scam there is no other way to say it. They should have zero stars these idiots are what's wrong with health coverage. SCAM SCAM SCAM

Date of experience: May 28, 2019
Florida
1 review
7 helpful votes
Follow Nina B.
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Absolutely the worst customer service even when you ask for a manager or supervisor they are rude, uneducated about the process and brush you off easily to figure it out or help yourself. WHY ARE THESE MY OPTIONS FOR HEALTH INSURANCE? I'm paying them with my tax dollars and on the phone for over an hour and still can't get it right!?

Date of experience: January 7, 2020
Florida
1 review
2 helpful votes
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Very Rude!
April 10, 2020

I called to cancel my plan. That is all i wanted to do. I am 22 years old. I asked the agent if I could simply cancel my plan. She went on and on abut how I am a millennial, and how millennials think they know everything. I simply asked to cancel my plan. My age should have nothing to do with me wanting to cancel my plan. She then went on to tell me that her daughter is my age, and us "young folk" don't listen. I asked if I could possibly speak to someone else, as all I wanted to do was cancel my plan. She said no and continued to tell me that "she couldn't live without health insurance" and "how will I live without health Insurance." Honestly this is ridiculous. I don't need someone judging and questioning me simply because of my age.

Date of experience: April 10, 2020
India
5 reviews
4 helpful votes
Follow Prescript A.
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Review
July 15, 2019

Hi,
If anyone having problem related to health. I suggest using prescript assist Because when I suffering from health related problems it have alot. So I recommend to use prescript assist it will sure help you also. Thanks

Date of experience: July 14, 2019
North Carolina
46 reviews
92 helpful votes
Follow doug c.
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We all know the marketplace insurance is no insurance at all. Here is what needs to be done and WE have to do it. First, DO NOT VOTE for anyone in office right now, we need real people not politicians that force crap at us. The healthcare is junk they know it and instead of using it they have other. Next, I want to have posted that Nobama is probably the worst president in US History. Well, maybe a tie with Jimmy Carter but that is not good company----for Carter to keep, LOL. Yes, obama was and is a joke, he is weak, a coward and a lover of terror. I usually respect our Presidents but I cannot have any respect for a terd like him. He would not have beat Trump in the last election and I want him to know it. Obama you have run your course take your fat butt wife and go to Africa.

Date of experience: January 8, 2017
Texas
1 review
0 helpful votes
Follow Amy G.
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Horrible
January 15, 2017

My only two choices for coverage are ambetter and BCBS. I have LITTLE choices for such a large decision. The only reason I'm searching is because we had UnitedHealthcare through the Marketplace last year and they dropped out. Last year the two times I needed my insurance my provider was NOT in network! A huge pain and I feel awful having to pick between ambetter (horrible reviews online) and BCBS (expensive/ high premium plans/ small network). I'm considering paying the penalty and paying out of pocket for anything we need. REALLY makes it hard for self employed/ small business owners when premiums are so high and you get bad coverage for such a huge monthly investment. A huge burden...

Date of experience: January 15, 2017
Alabama
1 review
4 helpful votes
Follow Kim M.
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I used this site to find insurance. I found and started s policy. I then received 83 calls before 9am on Sunday morning. As of 1pm Monday I've had 42 calls. All my messages and responses letting them know I have insurance has not stopped the calls. They offer no recourse to have calls stopped. To avoid dealing with this, DO NOT USE THIS SITE!

Date of experience: December 13, 2021
North Carolina
1 review
3 helpful votes
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My premium jumped from 17.11$ to $432 like wtf?! I get $9 per hour, I send them all the damn proofs! I called them they said I lost my tax credit because my informations didn't match while nobody can find my application. I felt so bad... I was so pissed off. I just cancelled it and they it's going to be cancelled in two weeks so I'm responsible for the $432. I don't have that amount. NOBODY CAN FIND MY APPLICATION but they said my information didn't match wow! NEVER AGAIN!

Date of experience: April 28, 2017

Overview

healthcare.gov has a rating of 1.3 stars from 383 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with healthcare.gov most frequently mention customer service, insurance company and market place. healthcare.gov ranks 14th among Affordable Care Act sites.

service
91
value
85
shipping
34
returns
39
quality
76