Brittnie A.’s Reviews of healthcare.gov & more

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healthcare.gov

Affordable Care Act

“Kept Calling and Calling Until I got Answers”

4/11/18

• Updated review

Just an update - My escalation was submitted on Feb. 14th and I called every few days between then and this past Saturday April 7th. Each call before this past weekend I was told my escalation was still processing. Finally, on the 7th I speak with a Ms. Jenkins who looks into the escalation and realizes that this whole time the escalation category was totally non-applicable to my situation. The escalation up to this point was basically moot. She had to resubmit it in a different category and said it may take up to 30 days. Woof. I'm just happy someone, somewhere in that place has a brain..

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“Completely Horrible”

3/15/18

• Previous review

They auto enrolled me the following year after I cancelled and now I'm looking at 2 months of unpaid coverage for early 2017 and have been in "appeal" hell trying to get answers ever since. I received a call from the market place during my appeal and the guy left a voicemail saying to call him back, every time I've tried to get through they have no records of who called even when I give his name - no records so no transfer. I ask to speak to the dept. handling my escalation and they say their "internal support team" will not allow them to transfer the call... wtf... I told the most recent girl I would be leaving a poor customer service review at the end of the call -- she transfers me to the spanish speaking line so the review for my "most recent interaction" wouldn't be linked with her - it would be on the spanish rep she connected me to. Despicable, unethical crooks.