Sandrine M.

The Health Marketplace was a dream come true at first. But for the last 2 or 3 years, the quality of their consumer care has greatly declined. I called on December 2021 to renew my plan. The "agent" who answered my call assured me that the plan she was going to put me on was the same as the one prior yet would allow me to see my eye specialist as I have a serious case of glaucoma. So, when I received my new card I automatically called my doctor office to take an appointment. And, I was told that the plan I was on was not one they take! Then, I have some health issues so go to specialists. My copay for specialists is now 120 dollars instead of 20. I stopped seeing my chiropractor since now I have to pay 60 instead of 10. The worst part is that I have tried and tried to petition the marketplace explaining that I had been given false information by one of their own agents. At first, they would not even accept to take my petition. One hanged up on me. After weeks of calling, I finally get through a supervisor who understands and completely agrees I should be given the permission to change plans before the end of term. I just received a letter from Florida Blue stating that my petition has been denied and that they cancelled my membership altogether since I apparently asked them to do so. First, I never ever said such thing. Second, my health insurance and marketplace refuse to communicate and not surprising to me that it is a total mess. I am disgusted with this health care system. It is a shame. Many of my friends do not even have health insurance and I am now in the same situation. Market place also kept asking for documents that Were sent many times by my Florida Blue agent and myself. The marketplace kept asking for the documents and the last letter I received came after the letter from Florida Blue stating my membership had been cancelled. This is absolutely ridiculous. This is stupid. Such a waste of my and many others time and money… of course, someone in Florida Blue is getting richer and richer and I suspect that the marketplace has gone downhill since many want to see the plan to disappear. The system is broken and it is about time for a new reform. Health care is not a privilege. It is a human right.