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Hawalili Reviews Summary
The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
This summary is generated by AI, based on text from customer reviews
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Love the shirt. The shipping prices are very expensive,
I had a good experience throughout the whole process.
That extra step requiring a password kind of threw me. I didn't realize the shirts had no pockets. They are virtually worthless to me without a pocket.
That extra step requiring a password kind of threw me
The clothing are ok, not the best of quality, but I'm not complaining.
I am a little disappointed that there is no tel # to speak to a representative since i had a few questions before placing my order. I am going on vacation on 7/20 and wanted to know if i would get delivery before i leave. Hs
I am a little disappointed that there is no tel # to speak to a representative since i had a few questions before placing my order. I am going on vacation on 7/20 and wanted to know if i would get delivery before i leave. Hs
I ordered 2XL it fits more like a XL. Material feels cheap and paper thin. Threads hanging everywhere. Overall a poor quality product. You got me this time won't happen again
New and provocative designs. Great shopping experience hope to continue once shirts and pants arrive.
New and provocative designs. Great shopping experience hope to continue once shirts and pants arrive.
My shopping experience was no better or no worse than what I expected nor different from other online orders I have made with other companies.
It is our pleasure to make you satisfied. Thanks for your support, we wish you a pleasant shopping.
We`ll keep improving our service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The shipping fee is WAY too high!
Please consider offering 1/2 off shipping for 1st-time customers like myself.
Thank you for your feedback. We value your business and we promise you that we will settle this matter at the best way we can.
Sorry to hear that the product does not meet your expectations. We are so sorry for make you feel dissatisfied with us. Thank you very much for your patience to wait.
However, after inspection, we can confirm to you that you are buying 2 sizes instead of 3 sizes, so we sent you that size product. You probably bought the wrong size by mistake. So it was small.
We`ll keep improving our service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The shipping fee is WAY too high!
Please consider offering 1/2 off shipping for 1st-time customers like myself.
Great Value for the price, recommend for others to try.
Loved the selection of shirts, hard to settle on just one good design.
Material is nice.
Thank you for your feedback and sorry for any inconvenience caused.
We are a multinational online shopping site, and our products are shipped internationally. Shipping cost of your order depends on the shipping distance and weight of the packages. We are also very sorry about shipping, but due to the increase in international transportation costs, our transportation costs have also increased.
We now offer free shipping service on orders over $79 (except for pre sale items and final sale items).
So when your order amount is less than $79 you`ll be charged the shipping fee. Hope for your understanding.
We will try our best to provide the way to customers with the most convenient to shop. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Quick, clear, easy. I wish shipping was more reasonable.
I had hoped the, in other ways pretty shirt, was 100% cotton
Fine, we'll see how it all plays out!
Sizes in ads were wrong; neither shirt fits. Rather than returning the original shirts for those that do fit, I was offered a 30% discount on a subsequent order. I have been trying to arrange this and have sent several emails and responses — all to no avail. The email I am responding to now is another frustration —. Yes I received my order but it was the wrong sizes. Why don't your people look respond with a solution? — Jim Noteware
Thank you for your feedback. We value your business and we promise you that we will settle this matter at the best way we can.
After checking, we have replied to your email 2 days ago and provided you with a reasonable respond with a solution that you are willing to accept, but we have not received your reply:
From: service@hawalili.com Sent: 2021-08-02 14:00:15 (Duration: 2.02 days)
To: jimnoteware@aol.com sent successfully
Hi **,
HBBFF00074570...
-----------------------
But I haven't received any emails from you after this. Have you received any emails from us? From: service@hawalili.com?
If you have received this email from us, please reply as soon as possible so that we can confirm whether you accept this result. Or let us provide you with other solutions.
We`ll keep improving our service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Fine — could do better in describing sizes and "add to cart." I wanted to add shorts, but could not add to this order.
They all came different months. Not happy, not good fabric
Items ordered took forever to arrive Oh, that's because they're coming from CHINA. Sent returned items back 5/19. Today is 7/22, They are stuck in CHINA somewhere-supposedly in Customs for at least 3 weeks. Still no refund. I will never order from this company again. BE VERY VERY CAREFUL I will never shop with them again, and have read the same story about them on Pay Pal, and other sites. BEWARE
Order 4 shirts. All 4 were undersized. It's like they were women's shirts and they weren't. Could not return them because they're made probably in China and the shipping was cost prohibited. Nice designs but a really weird feeling fabric. I received a $22 refund but I would never order from them again.
Ordered few casual shirts at great discount available. Arrived in good condition and fits perfectly.
My husband and sons made two seperate purchase a total of about 13 shirts. They are beautiful and the patters are amazing
HOWEVER in our last shipment 1 item which should have been an Extra Large was a med to a small
The size label in the neck was removed before shipment and no packaging slip was included with the item We contacted several times they asked for photos which we submitted and to date no reply of any kind was received THIS IS JUST UNACCEPTABLE. The item was less than $20 so that's no biggie for us BUT LACK OF SERVICE AND CUSTOMER SATISFACTION GOES A LONG WAY We will not shop or recommend them to anyone
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We value your business and we promise you that we will settle this matter at the best way we can.
Sorry to hear that the product does not meet your expectations. We are so sorry for make you feel dissatisfied with us.
We`ll keep improving our service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!