Hawalili Reviews Summary
The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
One problem: you need to change the "country" from USAOUTERISLANDS to just USA! I live in the state of MICHIGAN, not the outer islands, wherever they are!
Please ship my order PRONTO as I'd like to have it here for my lady friend well before Halloween! Please hurry!
Roger Pilon
Good experience. It was what I expected. The shirts arrived promptly and with good quality,
Nice selection of vintage clothing with the look I've been seeking.
Good so far, delivery reasonable fast, could do with a tracking number though
Great shirt, just as pictured. Correct size sent.
Price point was great until I saw how much was charged to ship it. Buyer beware.
Have not washed shirt yet. Hopefully it will hold up.
Ordered a shirt i really liked from the picture posted on the website. When i received the shirt it was not as per the picture on the web page. I was advised this was due to a cutting issue in the manifacture of the shirt, and was given a small a discount. By the customer service
Very easy to use. All the shirts were perfect and of great quality
My husband love the shirts I picked for him. His 6'2 and wears a large. Fits perfect, but after dry cleaning one of the long sleeve striped shirt, the arms shrank up. So he has to fold up. Just hope other shirt don't shrink up, welt find out when he wears them.
Their shirts are absolute garbage made with the cheapest polyester that feels like you are wearing a plastic bag!
Stay away, you will never get a refund from them!
SHIPPING IS HIGH for the amount of time to deliver the product. Should have not took that long to get.
Everything was fine until I got to the last part. The postage... That was almost as much as what I bought. That's ridiculous! Very unhappy.
Thank you for your feedback and sorry for any inconvenience caused.
Shipping cost of your order depends on the shipping distance and weight of the packages. We are also very sorry about shipping, but due to the increase in international transportation costs, our transportation costs have also increased.
We now offer free shipping service on orders over $79 (except for pre sale items and final sale &Flash Sale items). So when your order amount is less than $79 (except for pre sale items and final sale &Flash Sale items) you`ll be charged the shipping fee. Hope for your understanding.
We will try our best to provide the way to customers with the most convenient to shop. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
They misrepresent their products in the descriptions and all 5 of the products i ordered were not sized correctly. They run extremely small. Fabric content was not as it was stated on the product descriptions. 2 shirts were listed as cotton/poly blend and when I received them they were 100% polyester. A t-shirt I ordered stated it was cotton and it too was 100% polyester. The other 2 t-shirts I ordered were VERY THIN, flimsy, cheap cotton material. Their return policy is not very good. Items must be returned to CHINA at your own cost and FINAL SALE items are not returnable or exchangeable at all. I tried to get a supervisor to help with my returns and none was available. In a nutshell, the 5 items I ordered are junk and I will definitely not order from this company again.
Thank you for your feedback. We value your business and we promise you that we will settle this matter at the best way we can.
Sorry to hear that the product does not meet your expectations. We are so sorry for make you feel dissatisfied with us. Thank you very much for your patience to wait. Thank you for your suggestion and we will improve our products accordingly.
Please provide us with your correct order number so that we can better serve you.
Regarding the size, if you need to order the right size, we suggest that you compare your body measurements with the measurements of the item size (such as bust size, waist) to decide the corresponding size instead of choosing the " usual size "directly. And please take the size guide as Make sure the measurements of the items are slightly larger than all your body measurements.
And different products have different specific size data, so please be sure to pay attention to the size chart below the product, and then choose the appropriate product according to the size chart.:
1cm = 0.3937008 inch
1 inch = 2.54cm
We will try our best to provide the way to customers with the most convenient to shop. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
All processes ran very smoothly - wearing items already!
Easy too order and shipment was on time. Pmt was easy and overall a good experience but second shirt did not fit.
Delivery take too long and quality of the shirt was very poor :(
BETTER SHUT DOWN YOUR ONLINE BUSINESS. UNABLE TO KEEP UP WITH THE STOCK. YOUR BUSINESS SUCKS. BUMMER
Thank you for your feedback and sorry for any inconvenience caused.
Sorry for the situation you mentioned. Some products are not in stock because it is the peak promotion season recently. A large number of products are sold at reduced prices, so the products will soon be out of stock.
If you have a favorite product, please place an order as soon as possible.
You can tell us your order number and the product that you want but is out of stock, and we can confirm for you whether this product is still in stock.
We will try our best to provide the way to customers with the most convenient to shop. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
No problems, I bought two shirts so far, all good.
Would like to know if shirts have pockets. Sometimes hard to see within the designs.
Quick and seamless but, skeptical about the shipping and the product itself. Sizing is definitely off so order 2 sizes up at least for comfortable fit!
Quick and seamless but, skeptical about the shipping and the product itself.
Great products - Keep up the great work- I love my shirts
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We value your business and we promise you that we will settle this matter at the best way we can.
Sorry to hear that the product does not meet your expectations. We are so sorry for make you feel dissatisfied with us. Thank you very much for your patience to wait. Thank you for your suggestion and we will improve our products accordingly.
Under normal circumstances, we will provide customers with refunds. Please provide us with your correct order number so that we can better serve you.
We will try our best to provide the way to customers with the most convenient to shop. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!