The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
This summary is generated by AI, based on text from customer reviews
Nice and fast. Incredible products. I will buy again soon.
Fun products!
However the sizes run on the smallish side. I ordered 4XL, which is large than I needed and three of the shirts didn't even fit.
Service attentionné et personnalisé. La commande est arrivée rapidement et exactement ce que je voulais. Très efficace et simple d'utilisation. Merci. Service de première classe.
Just great and would order again. Love the shirt with santa the kids and the trains.
I couldn't enter the Code for my 30% discount in place of my return. Can you adjust it please?
I couldn't enter the Code for my 30% discount in place of my return. Can you adjust it please?
Christmas shirt caught my eye. You make it easy to buy, without pressuring me to set up an account.
The material of the shirts are very thin and flimsy. And then to know that it would cost me more to send them back then I paid for the shirts that really was a deal-breaker for me. I will not be ordering from you any longer.
So far... So good! :O} }}
We'll see how the quality is, when wearing this item!...{ time will tell}
Easy. Nice selection. Ridiculously small. Ordered 4XXL got something that barely fit my 11 year old grandson. I admit that I liked the product. Good looking. If these people every offer size 99XXL, I'll order them again. Laughable it was so small for a 4XXL product. Too bad.
Vasta gamma di moda maschile a prezzi competitivi. La qualità è sempre in discesa con offerte regolari e offerte per il nuovo
Great variety! Fun Shirts and shorts and underwear for Xmas! NO fuss delivery! Great service!
Still Experimenting... this is my 2nd test order... My first order was delivered to my door... but it took a lot of follow up and tracking down... now that I know the shipping process... I've modified my shipping address... If it comes right o my door without a lot of tracking down... I'll order $400 or $500 worth more?
Hi There Hawalili
I'm pleased to say my 2nd $293.14 test order of Oct23 2021 finally arrived on Nov 11 2021 and I liked all the contents but something was missing.
I reviewed My "Checkout Success hawalili" file (excerpt attached) and the following item was missing
Sub-Order: *******
Hawaiian holiday floral print Polo short sleeve loose shirt
Color: Coffee
Size: 4XL
Qty: 1
$15.28 * 1
I have another order I'd like to make but I need to resolve this issue first. Could you look into it and let me know what happened?
Sincerely
Still Experimenting... this is my 2nd test order... My first order was delivered to my door... but it took a lot of follow up and tracking down... now that I know the shipping process... I've modified my shipping address... If it comes right o my door without a lot of tracking down... I'll order $400 or $500 worth more?
I ordered two shirts, both advertised as cotton. Neither is cotton. One has a label that says cotton but it is not cotton. The other says 100% polyester.
This material is awful for hot weather & cannot be worn.
Thank you for your feedback. We value your business and we promise you that we will settle this matter at the best way we can.
Sorry to hear that the product does not meet your expectations. We are so sorry for make you feel dissatisfied with us. Thank you very much for your patience to wait.
Please provide your correct order number so that we can better serve you after verification.
Thank you for your suggestion and we will improve our products accordingly.
We will try our best to provide the way to customers with the most convenient to shop. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Hawalili has a return policy.
What they don't tell you is how much it will cost you to return their product in order to get your refund.
While the product comes out of NJ/NY, good luck trying to return it for a refund. Turns out it has to be sent back to China with the buyer being responsible for shipping and custom charges.
Not to worry, the company will offer you a 25% credit and you get to keep the shirts... LOL
After you turn them down the offer goes to 35% in lieu of returning the shirts.
What's wrong with the shirts you ask, lets just say, they couldn't make them any cheaper if they tried. When you read the 5-star reviews, be careful, you should note they sound more like someone writing an ad for the company.
Thank you for your feedback. We value your business and we promise you that we will settle this matter at the best way we can.
Sorry to hear that the product does not meet your expectations. We are so sorry for make you feel dissatisfied with us. Thank you very much for your patience to wait. Thank you for your suggestion and we will improve our products accordingly.
Please tell us your correct order number so that we can serve you better.
We will try our best to provide the way to customers with the most convenient to shop. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Husband love shirts I bought thought I would order some long sleeve
Easy website but hard to determine if shirt had pocket.
Great website! Great selections and happy with the product
A lovely range of garments, fast service with a large range.to choose from great prices. Good timing with delivery of my purchases. A trustworthy company to deal with.
No hidden suprises for the price. However the jacket I bought was made cheaper than it looked online.
Shipping is very expensive almost the price of the shirt
Thank you for your feedback and sorry for any inconvenience caused.
Shipping cost of your order depends on the shipping distance and weight of the packages.
We are also very sorry about shipping, but due to the increase in international transportation costs, our transportation costs have also increased.
We now offer free shipping service on orders over $79 (except for pre sale items and final sale items).
There is final sale item in your order, so when your order amount is less than $79(except for pre sale items and final sale items) you`ll be charged the shipping fee. Hope for your understanding.
We will try our best to provide the way to customers with the most convenient to shop. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Nice looking product, easy checkout process, lets just hope the shirts are as nice as they look. Fit and durability is everything. FINGERS CROSSED!
UPDATE: Quality was poor. Very thin material and cheap buttons. Will update once they are wore and washed a couple times.
Answer: Hawalili clearly hired rejects from the DMV... no help, no answers, no concern. They don't know and don't care. Actual the DMV looks like a model of efficiency compared to Hawalili.
Answer: Thanks for your inquiry. The default currency displayed on our website is USD. You can switch it to another currency by clicking the $ in the upper right corner. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Answer: BAD COMPANY! I think they are a scam as well. Got small instead of large shirts, that were labeled Large. Tried to return them and never got a return label from them. The scam is they offer 15,20, and then finally 25% cash back if you keep them because you are faced with international shipping fees, possible custom charges and many weeks without knowing if you will get your money back. First file a dispute with your credit card company and then the BBB. Help the next poor bait and switch victim.
Answer: Sorry for the inconvenience. But we cannot find your order with this email address, could you please send us more information ( name or phone number used on the order)? You can send these to service@hawalili.com, then we can check it for you.
Answer: Dear Customer, Could you tell us your order number for checking? If you have any questions for your order, please contact service@hawalili.com or online chat for checking.
Answer: I'm 6'3" and 265.3XL fits with room to spare. I wash all my clothes before wearing and these held up well with warm water and tumble dry. They do wrinkle easily, but the designs override any complaint there. I haven't tried ironing yet. I'm assuming very,very low heat.
Answer: You MUST follow the sizing guide provided in the item listing; according to their guide, I wear anyhing from a Medium to an 2X Large!
Answer: Hi Ken P. Welcome to Hawalili, Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Therefore, you can expect to receive in 13-25 business days. Regarding the delivery time, you can learn more about our shipping policy here Https :// www.hawalili. Com/information/Shipping%20%26%20Delivery We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online. Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi mahadhevan p. Welcome to hawalili, For more information, please check: Https :// www.hawalili. Com/information/Return%20Policy If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Thank you for your feedback and sorry for any inconvenience caused.
Sorry for this situation, but under normal circumstances, customers who are logged in can choose the historical shipping address. Have you registered and logged in?
Hope this can eliminate your doubts and solve the problems you have encountered.
We will try our best to provide you with the best quality products and improve the quality of the products. We hope that you can feel satisfaction this time. And will try our best to provide the way to customers with the most convenient to shop.
We`ll keep improving our service. If you have questions about your order, please contact us by email at service@noracora.com or by chat online.
Noracora is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!