The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
This summary is generated by AI, based on text from customer reviews
Toller Kundenservice! Tolles Produkt! Die Zusammenarbeit mit dieser Firma war einfach. Tolles Unternehmen zu verwenden!
Guter Service, große Auswahl, ich war sehr zufrieden mit der gleichen hohen Qualität, hell und stilvoll, sehr schnelle Lieferung
Great website, lots to choose from, great packaging and beautiful material. I ordered two Hawaiian shirts and it was a very good value. I was very satisfied!
Very good easy payment no problem with the payment just getting the shipping was too long
Prices on clothes in my area are pretty high, that's why I try to buy clothes online. Moreover, I can name myself a true shopoholic, because I can't pass any week without buying some clothes. So, I have decided to browse some online shops where I can buy brand new clothes. I found this store in the internet and I believe that the assortment here is really vast. You can buy here anything you want and of course, it won't be so expensive for you, because there are clothes for every wallet. I liked customer support here because it seemed to me very polite and responsive.
I ordered a shirt and jeans for my husband. It is of awesome quality. I am glad that I found this website. Quality and customer service is a very important thing. You can find both on this website. Thanks for your great shipping. Excellent client service. Thank you very much for the quick shipping
Poly not cotton... bugger... my bad, i should have looked.
Grand choix de modèles de mode. Bonne taille, bonne qualité et livraison rapide. Site et tarifs sympas. Tout était bon.
Fast, price, convenience. I have ordered before and have not been disappointed
Quality was excellent, as described. The packaging was well done. The sizes were made to measure
Great website, easy to use.
Plenty of products to choose from
My shirts are awesome. The quality is excellent
Thank you!
Received good follow up customer service after querying shipping cost not showing up in final
Total to pay. Hawalili replied and explained where it appears in the checkout process.
The shirt was cheap price but shipping was almost half of the cost of the shirt. Purchase not such a great deal after all!
Je n'ai eu aucun problème avec la livraison, tout est arrivé plus tôt ou à temps. Les problèmes étaient liés à l'incohérence de la grille des tailles, en particulier avec les vêtements pour hommes.
Shipping takes a while but so worth it. Otherwise love your shirts
Shipping is too high. Otherwise love your shirts
None of the discount codes worked so it took me quite a while to find one that applied along with free shipping. You have great merchandise. Thank you.
Très bon produit et de bonne qualité, arrivé dans les temps. Fourni un excellent service client. J'achèterai à nouveau. Merci
Facile à magasiner et à vérifier. Comme la sélection.
Tout était bon. Grands designs! Bon choix pour les hommes.
Bon choix et service. Super et facile à naviguer. Toujours une bonne expérience d'achat dans cette boutique.
Beaux produits. Système facile à utiliser.
Grand choix de modèles de mode. La commande arrive rapidement et les retours sont faciles.
First order wouldn't go through and I sent email and took a few days to get response as to why my order didn't go through and my bank called me and say it was a suspicious action, I said was to be and then I had to go through the whole order again. Was frustrating and it did take about three weeks before the order arrived. Better sites out there
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
Sometimes payment failure may be caused by network problems, incorrect address, refused transaction, declined by bank or the risk prevention mechanism of your card issuer, so may need to try multiple times, try to change to another card, or pay with the PayPal balance. (The card is just used PayPal as a guest to send the payment to us. PayPal is the intermediary to transfer the payment from credit card or debit card to our PayPal account.)
Please don't worry, your order has not been charged repeatedly. Only one order was successfully paid.
You can log in to our website to view your order information: https://hawalili.com/order-query
We`ll keep improving our service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I love the ease of seeing so many themed shirts in one place. The pictures and zoom make decisions easier.
Answer: Hawalili clearly hired rejects from the DMV... no help, no answers, no concern. They don't know and don't care. Actual the DMV looks like a model of efficiency compared to Hawalili.
Answer: Thanks for your inquiry. The default currency displayed on our website is USD. You can switch it to another currency by clicking the $ in the upper right corner. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Answer: BAD COMPANY! I think they are a scam as well. Got small instead of large shirts, that were labeled Large. Tried to return them and never got a return label from them. The scam is they offer 15,20, and then finally 25% cash back if you keep them because you are faced with international shipping fees, possible custom charges and many weeks without knowing if you will get your money back. First file a dispute with your credit card company and then the BBB. Help the next poor bait and switch victim.
Answer: Sorry for the inconvenience. But we cannot find your order with this email address, could you please send us more information ( name or phone number used on the order)? You can send these to service@hawalili.com, then we can check it for you.
Answer: Dear Customer, Could you tell us your order number for checking? If you have any questions for your order, please contact service@hawalili.com or online chat for checking.
Answer: I'm 6'3" and 265.3XL fits with room to spare. I wash all my clothes before wearing and these held up well with warm water and tumble dry. They do wrinkle easily, but the designs override any complaint there. I haven't tried ironing yet. I'm assuming very,very low heat.
Answer: You MUST follow the sizing guide provided in the item listing; according to their guide, I wear anyhing from a Medium to an 2X Large!
Answer: Hi Ken P. Welcome to Hawalili, Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Therefore, you can expect to receive in 13-25 business days. Regarding the delivery time, you can learn more about our shipping policy here Https :// www.hawalili. Com/information/Shipping%20%26%20Delivery We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online. Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi mahadhevan p. Welcome to hawalili, For more information, please check: Https :// www.hawalili. Com/information/Return%20Policy If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Thank you for your feedback and sorry for any inconvenience caused.
However, the shipping costs can be visible before payment. Under normal circumstances, after entering the payment program and filling in the delivery address, when selecting the shipping method, you can see the amount of the shipping fee in the shipping method.
Hope this can eliminate your doubts and solve the problems you have encountered.
We will try our best to provide the way to customers with the most convenient to shop. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!