The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
This summary is generated by AI, based on text from customer reviews
I love your shirts. My main concern is that the front lines up, and yours are perfect.
This is my second time buying from you and will do it again. Thanks
I order 5 shorts for my husband:: to be surprised a 6th shirt arrived:: so pleased and another great shirt. We are going on a summer cruise so my husband will look just thank you
Great selection. Great web site. Shirts arrived quickly.
Shipping charges are higher than expected especially considering the anticipated length of delivery time. The high cost of your shipping charges show expedite the delivery. If that was expedited delivery I would hate to have to wait for normal delivery. Also website instructions and communications were very poor.
Shipping charges are higher than expected especially considering the anticipated length of delivery time. The high cost of your shipping charges show expedite the delivery.
Excellent so far, with updates regularly sent.
Thanks
My email discount disappeared after I put in my email. But the shirt arrived in a timely manner and it's pretty cool.
My email discount disappeared after I put in my email.
Perfect fit like I was hoping. I was really surprised.the shipping was flawless and in time for my son's wedding in the hot sun …thank you I will shop again!
As a consumer I recognize these chinese shirts are inexpensive items. BUT as a customer I also recognize Hawalili's acruracy, return policies, and "customer service" is unfortunately terrible, I do not recommend doing business with Hawalili. Accurracy: 1 out of 3 items sent to me was wrong. Return policies: I should send photos of the error AND I should pay for the shipping cost back to China for their error/inaccurracy. "Customer Service": they first offered me 10% discount on my NEXT order. (So I paid for ($20) and should keep the item I did not order, that was sent to me in error, thus avoid paying the shipping back to China for their error AND order from them again...no thank you). After a month of trying to correct this, with no less than 8 emails/requests, the "suprvisor" did up the ante to 50% refund. Keep the $20 dollars Hawalili as my gift to you, you've lost a customer instead of gaining one. Richard B
Great selection - good discounts - happy with quality of first order - Great selection - love the graphics - poly and spandex combo is spot on - timely delivery -
Shopping for the shirts was easy & they seem very nice. Haven't worn yet.
Shopping was easy as the shirt were displayed giving multiply angles.
Unique & fun shirts. Good quality. Good selection.
Tried to use coupon code, system refused it. Not 1st time. Twice I've bought enough shirts, 1 should've been free. Haven't ever gotten that. Love your product, website needs work.
The quality of the shirts are less than what is shown on the online page. And the color is a lighter shade than shown on the page.
It was easy and I'm satisfied with the selection.
Ok ===============================================
Easy to use, hoping it will fit him, Normally wears a large but the size chart large is really large so went for a medium
I was able to find what I wanted pretty quickly and I was able to get a few variations. I was excited to get my order, but when I received the shirts, they looked thin and cheap. I also discovered that they were meant to be dry-cleaned, something I was not prepared to do.
Great selection. Easy shopping. Excellent communication and no problems with delivery. All items fit perfectly. Sizing measurements on the site are so helpful.
Good quality and especially a good deal when there is a sale!
I love the shirts! It was a gift and suited the occasion perfectly!
Your website is very poorly worded and misleading on the expectation of delivery. It took 5 days for a label to get printed
Easy to navigate and search website
Thanks for making this transaction easy. As well as for the added discount & free shipping!
Answer: Hawalili clearly hired rejects from the DMV... no help, no answers, no concern. They don't know and don't care. Actual the DMV looks like a model of efficiency compared to Hawalili.
Answer: Thanks for your inquiry. The default currency displayed on our website is USD. You can switch it to another currency by clicking the $ in the upper right corner. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Answer: BAD COMPANY! I think they are a scam as well. Got small instead of large shirts, that were labeled Large. Tried to return them and never got a return label from them. The scam is they offer 15,20, and then finally 25% cash back if you keep them because you are faced with international shipping fees, possible custom charges and many weeks without knowing if you will get your money back. First file a dispute with your credit card company and then the BBB. Help the next poor bait and switch victim.
Answer: Sorry for the inconvenience. But we cannot find your order with this email address, could you please send us more information ( name or phone number used on the order)? You can send these to service@hawalili.com, then we can check it for you.
Answer: Dear Customer, Could you tell us your order number for checking? If you have any questions for your order, please contact service@hawalili.com or online chat for checking.
Answer: I'm 6'3" and 265.3XL fits with room to spare. I wash all my clothes before wearing and these held up well with warm water and tumble dry. They do wrinkle easily, but the designs override any complaint there. I haven't tried ironing yet. I'm assuming very,very low heat.
Answer: You MUST follow the sizing guide provided in the item listing; according to their guide, I wear anyhing from a Medium to an 2X Large!
Answer: Hi Ken P. Welcome to Hawalili, Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Therefore, you can expect to receive in 13-25 business days. Regarding the delivery time, you can learn more about our shipping policy here Https :// www.hawalili. Com/information/Shipping%20%26%20Delivery We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online. Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi mahadhevan p. Welcome to hawalili, For more information, please check: Https :// www.hawalili. Com/information/Return%20Policy If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.comor by chat online.
Stay safe and have a good day!