The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
This summary is generated by AI, based on text from customer reviews
I hate paying $15 in shipping. You guys always have a way to make it so you can't get free shipping by not counting all the items. I don't care if it's on sale it should still count. Have received order. I really like all the shirts. Materials are nice and the fit is good
I hate paying $15 in shipping. You guys always have a way to make it so you can't get free shipping by not counting all the items. I don't care if it's on sale it should still count.
Long ship time. Shirts are very nice. Will probably order again.
Site very friendly. A lot of selection. Great quality
Ez to order came to me in good time did not take long to get
So far so good. Let's see how quickly and efficiently my order is handled.
There too many tee shirts and dress shirts to choose from! They were all mixed together which was frustrating to me.
Had difficulty navigating your site.It was slow at the time and I had to wait for pages to load.
Very easy to search and order on the site. The shirt was of good quality.
I was very pleased with delivery time and shirt selection. I bought 5 Christmas shirts and all were delivered and worn before Christmas. Thank you.
G. Harding
Miss led with 50 percent off on 1st purchase. Price listed on 1st screen was not the price after selecting
Nice shirts. I did not know that I would have to gently wash and iron them. I thought they were cotton shirts.
Your return policy was impossible. $28 for shipping to return to China. Are you serious. I got the shirt for $19 but shipping was $9.99.
So, I am stuck with the merchandise.
Great Product! What a surprise to receive such a quality product at such a low price! I must order more products soon.
Terrible service took 1 month to receive items. Will not order again
Was hoping for better shipping choices as I need this shirt for new years eve party. Please expedite order if possible
The delivery took almost 1 month and the shirt were extremely oversized! I'm usually between M and L, so I ordered M but it felt like an XL
Sorry for any inconvenience caused.
Size of items from different suppliers differ. You may check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.comor by chat online.
Stay safe and have a good day!
Delivery was faster than I expected. I was impressed by the quality.
We will give you a 5 when we get our merchandise in 10 days. Thank you, Gilberto
No tracking # or order # received at time of order. Poor customer service, I.e lack of response to my email on status of order. Not satisfied with quality of material of shirts once they arrived. No response to how & where to return 2 of the 5 items ordered. I will not be ordering from you again.
Good selection, easy site to navigate
To whom it may concern,
I entered into a chat with Annie. I explained a shirt was bought fr me as a gift and needed to be exchanged for a different size. She could not understand this basic concept and kept trying to get me to buy another shirt. The service her is truly in the toilet! Buyer beware.
Sorry for the unpleasant experience. We will look into this issue and keep improving our services.
Would you please provide your order number so that we can help you?
If you have questions about your order, please contact us by email at service@hawalili.comor by chat online.
Stay safe and have a good day!
Answer: Hawalili clearly hired rejects from the DMV... no help, no answers, no concern. They don't know and don't care. Actual the DMV looks like a model of efficiency compared to Hawalili.
Answer: Thanks for your inquiry. The default currency displayed on our website is USD. You can switch it to another currency by clicking the $ in the upper right corner. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Answer: BAD COMPANY! I think they are a scam as well. Got small instead of large shirts, that were labeled Large. Tried to return them and never got a return label from them. The scam is they offer 15,20, and then finally 25% cash back if you keep them because you are faced with international shipping fees, possible custom charges and many weeks without knowing if you will get your money back. First file a dispute with your credit card company and then the BBB. Help the next poor bait and switch victim.
Answer: Sorry for the inconvenience. But we cannot find your order with this email address, could you please send us more information ( name or phone number used on the order)? You can send these to service@hawalili.com, then we can check it for you.
Answer: Dear Customer, Could you tell us your order number for checking? If you have any questions for your order, please contact service@hawalili.com or online chat for checking.
Answer: I'm 6'3" and 265.3XL fits with room to spare. I wash all my clothes before wearing and these held up well with warm water and tumble dry. They do wrinkle easily, but the designs override any complaint there. I haven't tried ironing yet. I'm assuming very,very low heat.
Answer: You MUST follow the sizing guide provided in the item listing; according to their guide, I wear anyhing from a Medium to an 2X Large!
Answer: Hi Ken P. Welcome to Hawalili, Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Therefore, you can expect to receive in 13-25 business days. Regarding the delivery time, you can learn more about our shipping policy here Https :// www.hawalili. Com/information/Shipping%20%26%20Delivery We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online. Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi mahadhevan p. Welcome to hawalili, For more information, please check: Https :// www.hawalili. Com/information/Return%20Policy If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Sorry for any inconvenience caused.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.comor by chat online.
Stay safe and have a good day!