Hawalili Reviews Summary
The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The shirts are wonderful, but shipping is a little slow. Took up too 2 months to recieve one of the shirts I ordered.
Excellent too bad it's not small size
You can find a variety of clothes
Pants, shirts, girls, clothes, etc.
Easy website, but takes too long for delivery. Shirts very nice
The shirts that I ordered for my husband was to small. I took pictures and uploaded as they requested. They response was they would only give me a 15% credit on my next order as it will be expensive for me to return the items.
I would never order from this company again.
Scammers
Your email account will be your ID for the website. You will not be able to change.
Once you register, you will start receiving emails from them. I have unsubscribed 5 times still received.
Chatted with the customer service. According to them they don't know "support" account cancellation.
So it looks like I ended up received their emails of their crappy stuff.
Good luck.
Thank you for the feedback and sorry for any inconvenience caused.
Would you mind to share us more details which can help us to locate the problem and improve our service? We've already sent a private message to you, please check and we are looking forward to your reply.
We now do not support canceling the account but we could unsubscribe you from the promotion emails. We would assist you to check once we receive your response.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
All coupons exclude sale prices. Would be great if they didn't excluded sale prices
Did not find were to add my discount code HC17
Ordered the largest size, and they actually fit nice
Too many flashing visual fields pop up. I ordered 4 shirts that I requested to be 3LX but was sent only 1 shirt with that size. I don't feel that the mistake was on my end but I can't prove it and I don't have the documentation to prove that the order was changed. So I have sent back the 3 wrong size shirts and you should be receiving them shortly. Your return policy is awful and if I had known this before hand I would never had used your web site.
Thank you for the feedback.
Upon checking, your order contains 3 XXL items and 1 3XL item. We are not allowed to exchange the sizes of our customers' items without their permission. Items need to be returned to our fulfillment center and our return policy states that buyers are responsible for return shipping. Please accept our sincere apologies for any inconvenience caused. We'll forward your sincere feedback to our team.
We`ll keep improving our products, delivery, and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Too many flashing visual fields pop up.
The shipment was made on time, and they are in perfect conditions..
So many great shirts and at great prices and got them on time
I had sent a couple of more items to checkout but two were dupes. However one was a mistake dup and the other a considered dup (an identical item for the wife). I recognize that the machine's instructions re final sales and last items in stock both probably kicked in, but I had an other item I wanted (a pair of white Bermudas) I was considering, but the machine had probably dropped it by then...
Thank you for the feedback and sorry for any inconvenience caused.
Sometimes adding duplicate items to your cart may be caused by network problems, we recommend you could examine the shopping cart before you submit checkout. Also, did you check the empty box on the left side of each item you want on the cart page before proceeding to check out? If not, the corresponding item might not be ordered successfully.
Your order is on its way now. We hope that you could receive your parcel smoothly.
We`ll keep improving our products, delivery, and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Impressed that lost credit cart was already replaced by my new card. Wow. Impressive.
Perfect, as always. After many purchases I still get the same excellent quality.
Excellent service and looking shirts. Hoping the quality meets this service. Thanks.
I wish shipping was cheaper, free shipping is only available on large orders
Love this style!
Love the colors and designs!
The sizes were a little big but just great for what we wanted them for!
Will order again!
Loved it but really hoping to visit the store at the end of the month!
Very user friendly. Unfortunately had to get through the purchase portion to find out how much the shipping was...
Wow that was quick and easy with a great selection of shirts for all occasions.
Items arrived after Christmas, had no idea shipping would take so long, had thought about returning these, because of delays, but decided to keep for next Season.
Good experience, but this is a gift so I am confused as to how I will be notified with the tracking number and delivery. I had to call to find out where it was.
I am a little nervous regarding quality and sizing of garments. Is my son able to return if they are not fitting properly?
Came late after paying for shipping never received the 10percent discount I was told since my order was late
Unfortunately after this experience will not shop this site again or recommend it to others
Thank you for the feedback and sorry for any inconvenience caused.
We're terribly sorry to keep you waiting for your order, the delivery of your shipment may be delayed in some regions since the peak shopping season. We've already sent you an email about the resolution.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Very easy to find what I was looking for
Easy site to follow. Quick delivery. Selection was great.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the feedback and sorry for any inconvenience caused.
The size of items from different styles varies. The detailed measurements of different products on our website differ even in the same size. We recommend customers check the detailed measurements in the size chart first and compare the measurements with the clothes they usually wear before submitting the order.
Would you mind to share us more details such as your order number which can help us to locate the problem and double-check your issue? We've already sent a private message to you, please check and we are looking forward to your reply.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.