The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
This summary is generated by AI, based on text from customer reviews
High shipping, do not let you know it is coming from China, customs, etc. /set up payment plan without asking, or letting me know.
WAAAY too long to get order, it sat in Customs in China and US too long. They fool you into thinking your order is coming from Hawaii, not China!
Easy to enter info. Item in stock. Rather high shipping charge!
Easy and glad they ship to Canada. Came in just in time for our trip for a wedding in Hawaii. Very happy with the material and shirts.
Easy and glad they ship to Canada. Hope it comes in quick as we have a wedding in Hawaii soon.
Hawalili has served me for almost a year. Their help is excellent. The goods are well-made and affordable. I suggest this menswear company!
Excellent prices and site along with very competitive prices
Easy and very convenient! Very reasonable price for good quality products
Have purchased about 40 or so shirts from this site and its always easy
I have purchased about 40 shirts over the last 3 years.
II am happy with the quality and speed of delivery
Been using this site for the last 3 years.
Always easy and no problems
Have placed several orders now.
Everything is as described.
Orders are as prompt as can be due to Covid delays
I love the variety of shirts. They fit well. Shipping is a tad high.
Shipping is high for a shirt, but I get lots of compliments on all the shirts I have bought.
Everything was easy to move around on screen and was able to get correct sizes
Thank you
Susanna Parker
The contentedness of the customer I keep coming back to this store since both the product and the price are worth it. I also recommend it to my friends. Excellent company.
Wish i had a bigger discount, but love your shirts.
Amazing selection, and easy website access. Cannot wait to see the products!
I have ordered shirts 3 times. So far I liked the product with the first two deliveries. Third order hasn't been delivered and when I checked with the company they claimed to have shipped it to me at a different zip code. I "on line chatted" with Acho and he told me that there is nothing that he could or would do for me.
I'm fascinated that you got the order right the first 2 times AND showed my order in your system, but when I placed a third, larger order: it didn't show in my orders AND supposedly ended up at a different address.
You have a chance to save a repeat customer. Rich L HBBFF*******
I oredered the same shirt in White, LIght Blue, Gray, and Dark Blue but and another color bu t when you go to cart in only shows 5 light blue. I am hoping I get different colored shirts. They did a great job of fixing my order and I ended up with exactly what I was hoping for! Great overall customer service.
I oredered the same shirt in White, LIght Blue, Gray, and Dark Blue but and another color bu t when you go to cart in only shows 5 light blue. I am hoping I get different colored shirts.
Nice shirts hope they come as described yes they did and I was very happy
Better prices than competitors. One shirt bleed colors after washing. Contacted customers service but they plead lack of understanding my problem. No speak english.
Awesome products!Easy to navigate site and they had all the color combinations I needed!
You have my return business!
Received in good condition, material was different than I thought.
Like the shirt and price but shipping cost is too high and length of tine to get order is too long.
This is my 3rd order from this company.so far all fit perfectly. I love so many different choices in color and styles. Three on each order. Only a couple are a little longer in length then I like, but I still where them and no one has said anything. I will be ordering more in the near future
Larry H.
Answer: Hawalili clearly hired rejects from the DMV... no help, no answers, no concern. They don't know and don't care. Actual the DMV looks like a model of efficiency compared to Hawalili.
Answer: Thanks for your inquiry. The default currency displayed on our website is USD. You can switch it to another currency by clicking the $ in the upper right corner. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Answer: BAD COMPANY! I think they are a scam as well. Got small instead of large shirts, that were labeled Large. Tried to return them and never got a return label from them. The scam is they offer 15,20, and then finally 25% cash back if you keep them because you are faced with international shipping fees, possible custom charges and many weeks without knowing if you will get your money back. First file a dispute with your credit card company and then the BBB. Help the next poor bait and switch victim.
Answer: Sorry for the inconvenience. But we cannot find your order with this email address, could you please send us more information ( name or phone number used on the order)? You can send these to service@hawalili.com, then we can check it for you.
Answer: Dear Customer, Could you tell us your order number for checking? If you have any questions for your order, please contact service@hawalili.com or online chat for checking.
Answer: I'm 6'3" and 265.3XL fits with room to spare. I wash all my clothes before wearing and these held up well with warm water and tumble dry. They do wrinkle easily, but the designs override any complaint there. I haven't tried ironing yet. I'm assuming very,very low heat.
Answer: You MUST follow the sizing guide provided in the item listing; according to their guide, I wear anyhing from a Medium to an 2X Large!
Answer: Hi Ken P. Welcome to Hawalili, Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Therefore, you can expect to receive in 13-25 business days. Regarding the delivery time, you can learn more about our shipping policy here Https :// www.hawalili. Com/information/Shipping%20%26%20Delivery We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online. Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi mahadhevan p. Welcome to hawalili, For more information, please check: Https :// www.hawalili. Com/information/Return%20Policy If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.