Hawalili Reviews Summary
The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I've found the BEST place to shop for my wardrobe! I have 13 of these super light, super graphics shiirts in my closet. Yesterday, I ordered 15 more after an exhaustive review of the web site. Now, it'll be 28! In my building, I'm now well known for my shirt wardrobe. Some are beautiful, some exotic, some funny, ALL fun. The best part is the price. $6.00 up to perhaps $25, but mostly economical. Dressing up can be fun, too!
The shirts were received days earlier than expected and I was pleased with the quality and added protection. That was the 4 or 5th time I bought shirts there and am pleased.
Never received package. Tried to track it. Didn't work.?Hopefully I get it this week. Can you check on it for me
What a nice clothes store! I liked their prints from the first glance and decided to buy a hoodie for both myself and my wife. Thanks.
The shirts are great. Wonderful styles! But this is the first time I received products from you with rips and tears in the package. Thankfully, the shirts were not damaged.
Coupon code new12 not accepted even though I am a new customer. Also, could not see shipping charge until payment. Delivery was slow and without updates. Shirts were terribly wrinkled and ironing was not completely successful in fixing what appears to be a permanent fold in the collar.
Very seamless delivery of unique and fun designs. Put a smile on everyone's face.
From the moment I saw the designs I knew the shirts would be a total success, which they were
User friendly site easy to order and checkout. Very well organized.
Effective and relevant to meet an immediate need with the use of online purchasing for this Christmas season. We incur terrible amounts of stress - traveling, waiting in traffic, standing in long shopping lines at retail stores, and enduring family drama. And for what? By the end of the mad dash in December, we're burned out and get to start the year broke, disappointed, and exhausted. Thank you for helping guarding Christmas Eve & Christmas Day with no traveling on either of these days. Thank you for helping reclaim Christmas by guarding our budget.
Love your shirts. I'm a musician and they are great stage clothes.
I absolutely love your products and styles of shirts! We're going to be friends a long time, Hawalili.
This vendor has some of the best images on shirts I have encountered. I love the quality, colors, and the fit of all that I have ordered through Hawalili. I will order again and again from them. Orders come within 2 weeks!
Easy to navigate, cool stuff, great prices. Great hippie stuff, great nature stuff, great mardi gras stuff, great music stuff. I like that you can select a motif and you can get that specific selection of products. Hummingbirds, dolphins, flamingos, turtles, whales. I like nature stuff on a Hawaiin style print. Get a lot of shirts, get better prices and free shipping.
It's true that when you buy over 79 dollar you will get shipping free and for now let's wait and see if they can deliver after 10 to 20 working day
Prior order to forever to arrive, this time they arrived in timely fashion.
Good looking shirts with great pricing.
Got my product, but thought it was a scam, because I never received a notice that my order had shipped. And no response when I tried to email about it. So at first I thought it was a bad deal.
Dear Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any confusion or inconvenience cause
Due to fluctuations in inventory levels and demand, it's possible that items may be out of stock at the time of purchase.
We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.We appreciate your understanding,
If you need additional assistance, please feel free to contact us by email at service@hawalili.com. We will reply to you within 24 hours.
Best regard,
Ashley
HAWALILI
Lots of styles, colors and prints amazing, and good quality!
This was not my first order with Hawalilis. My first order I thought took too long to receive and the communication was lacking. This order was recieived in much less time and as promised. I currently have another order which I hope to receive within the next two weeks. I have found there product to be well made and easy to maintain. And the prices are excllent.
I did not see the order so that I could verify the size XL.
Site is difficult to manage, took an excessive amount of time.
So far the experience has been great, I cannot fully judge it until I have actually received the merchandise and inspected it.
I've been doing business with this company for the last two years without much problem until now, I've been waiting for an order that's been in processing for over a month with no real explanation. If I had my way we wouldn't be doing business with any communist country Customer service is non existent!
Dear Customer,
Thank you for bringing the delivery issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We have factories and warehouses in different countries and districts all over the world. The specific warehouse will depend on the availability of stock and your delivery address.
We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website. We always strive to provide prompt and efficient service to our customers.
To assist us in resolving this issue, could you please provide our customer service center with your order number or the email address under the order? This will allow us to check your order.
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.We appreciate your patience and understanding, and we would like to offer our sincere thanks for choosing our services.
If you need additional assistance, please feel free to contact us by email at service@hawalili.com. We will reply to you within 24 hours.
Best regard,
Ashley
HAWALILI
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the delivery.
Upon checking, the order you related with this recomment was paid in 5th Dec and already delivered in 19th Dec.
You have made another order in 28th Dec and it was already shipped out in the same day, we wonder if you are compaining about this latest order?
It seems that you have contacted us for order status in 4th Jan 2024, and we have replied to you by email 4 hours after the email was received. Please check your spambox and put our email address service@hawalili.com to white list.
Your latest order was shipped out in 28th Dec and it still in transit. Our normal delivery time is 10 to 20 working days for mailing after the parcel is shipped out. Please don't worry.
For more details, you can click on the link to check: https://www.hawalili.com/information/shipping-delivery
Regarding this issue, our representative have sent an email to you with the shipping details again, please check your inbox and spambox later Your patience and understanding is highly appreciated.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@hawalili.com. By email we will reply to you within 24 hours.
Best regard,
Louisa
HAWALILI