Hawaii Car Transport Reviews Summary
Hawaii Car Transport has a rating of 4.6 stars from 594 reviews, indicating that most customers are generally satisfied with their purchases. Hawaii Car Transport ranks 35th among Shipping sites.
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Great so far. Haven't shipped the car yet...not until Oct. 26. Will let you know when it arrives.
Easy customer service contact and quick response. Good follow up.
Would rather have paid installments rather than pay everything up front before being shipped to insure car satisfaction.
Was assured by 3 associates that I would receive a call to check in with the status of my truck. All 3 times I received no call even after being assured by Pam that she personally placed an inquiry for associates to call me. I decided to call matson directly because I wasnt being contacted by the company and eventually my truck was ready to be picked up. Only after I called, did Hawaii car transport state that the car was ready for pick up. Although I was told that I was going to receive a call saying that my truck was ready for pick up, I never did even after they assured me I was. It seems that this company does not take their customers inquiries seriously and that after receiving payment, they wash their hands clean of any customer-associate interaction. I waited a month for the car to be here and although it may be because of matson's doings, I still was (for the most part) left in the dark for a month about the status of my truck until I personally called them. Very poor customer service.
I have not yet shipped my car nor have I delivered it to be shipped so I really cannot give a review yet.
My car arrived in Hawaii in perfect condition! Easy process.
Recieved car with a few extra scratches on the front headlights.
Also the process of talking to the representive on the phone was a complete JOKE...
They were based in New York and here i am in Hawaii asking them questions about my car in Hawaii.
Would have liked to deal or talked to someone who was based here in Hawaii who knew about the registration laws, drop off area and more about the time changes.
I am very pleased with the professionalism of your staff. The on line tracking is a little slow however, the updates are timely, the next day.
I highly recommend them for future shipments.
Delivery was 4 days early which was greatly appreciated.
I think they left my lights or something on because my car needed to be jumped and I just bought that battery
Matson was a stumbling block and would not release the car to my Son, who was the receiving party on the paperwork. Is was eventully resolved to our satisfaction. Thank you for your good service!
Quick response and friendly
Origination Pickup was good however the estimat d delivery date was off by 4+ days on each vehicle I shipped. A more accurate delivery date would be helpful
Everything went very smoothly. Great experience
Thanks to George for returning my call so quickly & answering my questions!
Thanks for the service!
This is my first time. So far, best deal I've seen compared to the other quotes.
Completing the booking process was not complicated.
Great experience!
Convenient and Easy online Access and Process.
Very quick and easy. Car arrived at my doorstep when I expected and in great shape. Would definitely use Hawaii Car Transport again.
Online order was easy to submit.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members