Hawaii Car TransportReviews 594

Hawaii CAR TRANSPORT was terrific. They gave me an automatic online quote. Then they followed up the next day with a phone call. Easy to book and I received my car quickly. The guy delivering my car was efficient and helpful. The only thing that was not helpful was not knowing that when I went to drop off my car at the port in Honolulu I was supposed to drop the car off at Matson- I was expecting to drop off the car at Hawaii Car Transport. Also, Because I didn't know I was looking for Matson, I was a bit lost and when I called, I could not get actual directions to where I was supposed to go because there does not appear to be an office in Hawaii. Other than that, they were much cheaper than the other quote I got by $500!

Received my vehicle in perfect condition. Booking and getting the car shipped off was super quick and easy. It actually surprised me how quickly everything got done. On the down side, they do not update you with tracking information on your vehicle. You have to go online to "request" tracking info, which also, if you request the info on the weekend or a holiday you will not receive anything until the next business day. I guess someone has to physically send you the information. That part of this process changed my whole out look on this shipping company because its a little annoying that I cant know where my vehicle is on my time. Also to note, sometimes they do not even get back to you when you do request your tracking information. The first 3 times that I requested something I got no response to which I then had to call in to receive an answer. I was told that my vehicle would be here on January 3 to which I received a call saying that it would actually be coming on the 4th. When I told them that I would not be home to receive my car that day, the driver told me that he could deliver it on the 3rd but that it would not be here til 12 or 1 in the morning (which is technically still the 4th). I didn't like the fact that I had to wait up all night for my vehicle. The driver that delivered my vehicle had a very strong accent and it was very difficult to communicate with him. Last note, I live on a military base, and when I told the driver that there was a specific gate that he had to go through in order to be allowed on he went to the wrong one which made it even harder to get my car. I guess that's where having someone I can communicate well with comes in to play