Mansfield toilet replacement was just what I needed. Hard to find parts since toilets are original from house built in 1984. Everything was good that I ordered!
Package arrived in minimum time product was as described and the pricing was very reasonable I look forward to doing more business in the future highly recommended
The roller did the job, although I had to shorten the stem, since I ordered the incorrect, but longer, size. The garage door now rises and lowers as it should without getting hung-up.
Transaction went smoothly. Received the product in a timely manner. Exactly as ordered.
I ordered some parts to repair some window screens. The delivery was quick and the price is reasonable.
I bought the product they shipped the product with tracking I received the product in new condition that's the way online sales should be...simple
The products were delivered in a timely manner and the quality of the shelf brackets is great. Also great price!
Hardware and Tools Co. Is incapable of canceling an order, even it it won't ship for several days. They are using antiquated service and supply chain models that apparently involve physical delivery of paperwork to manage drop-ship.
I placed an order with this company on a Sunday evening. I hadn't received any communication with shipping details by Friday morning, and so I found an alternate source for my items that could be delivered that day. To cancel my order with Hardware and Tools Co, I had to fill out an online form with my order details, and then a person called me to inform me that my order "was sent to the warehouse yesterday and cannot be canceled" I asked them for shipping information and they said "The item won't be shipped until later today or Monday". I asked "If this item isn't packaged in a box with a shipping label on it, why can it not be canceled?" and I don't think I can quote this part because I don't fully understand the answer, but it sounded to me like they said "The paperwork for this item has already been sent to the warehouse, and by the time the cancellation paperwork gets there, the item will already be shipped". This is puzzling to me, because this is not how any online retail business has operated for at least 10-15 years.
Hardware and Tools Co. Is not serious about online retail. I recommend their executive management read "The Phoenix Project" by Gene Kim.
Shopped all over for a pocket door pull. Hardwareandtools.com had a perfect match for one I have in another door, at a good price.
My items were what I needed and received them in a timely manner
Great variety of products at a great price!
However, the hinges that I purchased will not fit my cabinet doors and need to returned. I'm waiting for an email from Customer Service on the return process.
In-state company. Can't go wrong. Buy American-Hire American!
In this case, the above statements are true!
Quick delivery of a quality product that my Lowes store no longer handles. This matches what I already have installed, and completes my cabinet installation. Outstanding!
I had an extremely hard time using smart phone and same issue with computer trying to setup account. Would not let me reset my password and I am a returning customer. VERY frustrating! Still love this company and will use again.
I've been buying off of Hardware & Tools for several years now. The prices are very good and items are received promptly. There isn't a lot of online businesses that I return to without any concerns about being treated fairly, but H&T is one that I trust.
First Timer. So far very good. Will have to see how it turns out before can give an honest account.
Received my order. Was exactly what I was looking for. Already installed and working great.
Thanks, will buy from again.
Easy ordering. They had everything I needed so that I didn't have to go to other sites to order. Delivery was quick. And the prices were much better than local stores! Overall a great experience. Will definitely shop here again!
I like your cost effective shipping options. Other online hardware suppliers (your competition) have high shipping costs for small parts such as this (set of faucet washers). They typically only uses fed ex which much more costly and has a high minimum shipping charge.
More pictures of how the double barn door hardware looks when installed/in use would be helpful.
I did have to call and check on my order because only part of it was sent. The person who helped me was very courteous and professional.
All arrived safely in the end.
Found your site via Google, no issues whatsoever with buying! And to top it all off, the stain arrived 3 days before it was supposed to! Can't possibly say enough positive things about my experience! If I could rate it 6 stars, I would!
Overview
Hardware and Tools has a rating of 4.3 stars from 3,171 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hardware and Tools most frequently mention and timely manner. Hardware and Tools ranks 293rd among Tools sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members