HappyRoomsReviews 65

We booked a hotel in December 2016 to stay in July. In March 2017 I was notified that the reservation is no longer available. It was not a good news to learn. They offered similar different hotel in the same area in London later in one week. On upside: the hotel prices are very low. On downside: the hotel reservation may not be available later. In my case it was a happy end story. For the same very low price we stayed at even better hotel than we initially booked. Customer service is good and helpful. Honestly I was under the impression it is a scam website after our first booking was cancelled, but it turned out they are real and legit. We ended up saving $600 as oppose to booking the same hotel on Hotels.com or similar websites!

Booked hotel in Dec 2016 for holiday August 2017 to Florida we have stayed at this hotel before paid extra of £250 to have an executive room on the executive floor which includes breakfast and snacks on the evening.
Day before we were going received email to say booking number ha changed
Got to hotel to find no room available on the executive floor
Cost us a fortune for breakfasts and all other extras
Contacted Happy rooms several times on my mobile (dreading phone bill which is going to be an extra £40)
Got back home an emailed straight away They offered me some money back in dollars (paid in pounds)the amount did not even cover what I had paid extra so was still out of pocket.
Still waiting after several emails for some one to get back to me
Advice is if you can cancel an get your money back do (use another website)

They promise and book you in the hotel of you r choice to cancel the reservation shortly before your trip and book you at a cheaper hotel near by.

Irresponsible, unethical and unprofessional altogether.

I booked the Ambassador Transit Hotel in Singapore via HappyRooms for my 73 year old mother. I contacted the hotel 3 hours prior to my Mom's arrival, but there's no room reservation for her. They even send me this booking confirmation:

"Dear,
Thank you for choosing Happyrooms!
Your reservation at Ambassador Transit Hotel Terminal 2 on 17.01.2017 18.01.2017 for 1 person in a Standard Single Room has been successfully confirmed.
The Hotels` team already took a note in your reservation and will do their best to accommodate you on a higher floor and with a nice city view.
Enjoy your stay!
Should you have any further questions, please, do not hesitate to contact us.
Best Regards,
Anastasia Spirkina
Concierge specialist
happyrooms.com
+44 20 3514-2449 (toll free number)"

NO ROOM BUT THEY TOOK MY MONEY BEFORE THE CHECK-IN DATE. UNFORTUNATELY, MY BANK CAN'T TAKE MY MONEY BACK ANYMORE.

I happened on this site while searching for a hotel for a weekend vacation stay a little more than 2 months away. All and most other websites state the hotels I am interested in are all fully booked for that weekend. I checked the actual hotels' website and they also showed these dates as fully booked. Then I found Happyrooms.com and noticed the seemingly impossible good fortune that they have listed the hotel I want for $200 cheaper than any other website. I decided to do a little research on this company since I have never used them in the past and the price and availability are both too good to be true. It is then that I find out this company is a total fraud. They use bait and switch tactics. I am glad I researched it before booking. Thanks to sitejabber, trustpilot and google. I am hoping others will see these reviews and stay as far away from happyrooms.com as possible.

Sorry I can't advise anybody to book with you, I had a booked hotel Pennsylvania Ny, I lost my brother in law I wanted to cancel, I called the hotel to cancel on 17th, check in was22nd, they cancel, but they told me I have to call you, get my money back, The phone number was not going through, the email you sent me the confirmation wasn't going through, you do not have 1800 for your customers or help line, soo frustrating, I had to keep on calling the hotel, they give me your email on 22nd, and I send it to you, only to tell me that I will be paid half of the amount, That you have to talk to the hotel?(the hotel has nothing to do with this!) Surely is this how you treat your customers? Thank you Leila

I booked a room with double beds because I was going on a business trip with my co-worker. I then emailed the customer service and the only response I got was, cancel the room by this date. Not apologies, no nothing. This website is horrible! STAY AWAY!

From Confirmation of Booking 2 weeks ago to Fully Booked in LESS Than a Day!?

I have booked with Happyrooms.com for 2 Consecutive Stays on 17 - 21 November and 23 - 26 November 2 weeks ago.

I have received the Confirmation Emails for both, printed out with the Vouchers, and here I am, just Less than one day before the Trip, receiving an Email that the Hotel we already booked 2 weeks ago is Fully Booked!?

This is Outrageous!

And now we are still facing Bumps with Relocation for the Bookings, please do resolve the issue for us, as we are Losing Trust with the Site.

* Update
Reservation Code: ******* and BMVCQ754YBMH
For 17 - 21 November and 23 - 26 November Respectively.

** Latest Update
Received news of being unable to confirm until the Actual Day Morning when we will be on Flight and Reaching by then.

How will Happyrooms.com guarantee us that we will have a place to stay, and How will we be compensated if the accomodation is still not ready by then?!

This Last-minute Notification has caused a Major Bullwhip Effect to all of our Entire Itinerary and Schedules.

More than two weeks ago, we booked a two week stay at the Iberostar Grand Hotel Paraiso (adults-only, all-inclusive luxury) in Mexico via Happy Rooms. We received a confirmation of the booking and the hotel voucher, which clearly states the name of our hotel as the Iberostar Grand Hotel Paraiso. Our credit card was also charged in full for this purchase.

As we always do after an online hotel booking, we contacted the hotel to confirm that they received our reservation from HappyRooms.com. The hotel informed us that we are not booked at the Iberostar Grand Hotel Paraiso (as per the reservation we made) but rather, we are booked at their lower-end family property, the Iberostar Paraiso Del Mar.

About a week and a half ago, we wrote to Happy Rooms telling them that there is a problem with our hotel reservation made via HappyRooms.com, and included the hotel voucher clearly indicating the name of the hotel we had booked (the "Grand"). We also included screen captures of some of the pages of the hotel reservation and search results from their website with the price of that hotel at the time we booked. This was when Happy Rooms realized that they sold us the room at a cheaper price than they had intended to.

Our resolution on this matter up to this point has been far from ideal. There have been many emails sent to Happy Rooms, and while they have been good in responding and have been pleasant to deal with, their common response is that they are working with their partners to find an acceptable solution. One email response stated that their partner presented them with the solution to simply "cancel our reservation", but that they didn't believe that this was an acceptable solution. Kudos again to Happy Rooms for not agreeing with this being an acceptable way to proceed.

However, we are losing our patience over the fact that we have also called several times and emailed several times to be put in contact with a manager or the one person dealing with our file, so that there is continuity and that we would at least feel that we are getting the personal attention that this situation merits. This request by email gets ignored or we are told that "the manager is currently on the phone". But we never do get an email or call back from the manager. We also repeatedly get told that they will get back to us in 24 hours with an update or resolution, but that never happens.We do not feel that this situation is getting any proper attention when our emails keep getting responded to by different customer support agents.

A reputable company would not sell something to a client at a certain price, provide a receipt and hotel voucher for it, and charge your credit card for that purchase, and then turn around and not honor that purchase, or cancel that purchase without your authorization from us to do so. We certainly have high hopes that Happy Rooms can demonstrate that it is a respectable company and honor what we purchased.

It has now been 12 days since we contacted Happy Rooms about this issue and we are losing patience and hope that this is not what some people are calling a "scam company". We are giving Happy Rooms a deadline of September 28 to resolve this and provide us with the resort we booked.

We hope to get back to you all here with an update that this has been rectified promptly and to our satisfaction.

Sandra and Chris

Be careful Happy Rooms SCAM company.! We booked rooms with the possibility of cancellation in September. In July we wanted to cancel. HAPPY ROOMS told us the cancellation date is 29. 5. 2016 They bite using "bait and switch" Once you click the button it changes the date Cancellation or hotel name. They did not want to pay us back. We said okay, we want to go on vacation at the time to September, they said that it is impossible that we canceled. Before canceling We made inquiries the reservation with Hotel Reservation was for one night instead of 5 nights Please. Do not invite them and warn your friends. They are cheaters and crooks