This is my first reservation no BPWYH8LUGX6J and 2ND was BCQL6PY2MNHX this reservation no wasn't matching with hotel and I did cancelled so check now and send my money back
I got a nice experience by happy rooms team. Like to preferred for any one who like to travel with a nice smile.
I did a reservation through Happyrooms and they sent me a confirmation letter to print and take it to the hotel. Then they sent me an email regarding transaction looks suspicious and they need a proof from the bank. I did and sent it to them and they confirmed the reservation and apologized. I called the hotel to arrange but discovered that they know nothing about the reservation. I called the call center in London with several overseas calls finally they sent me email asking about nationality. I provided them mine and kept waiting but no reply. I called the hotel again and still know nothing about the reservation confirming that they don't have even available rooms in that predetermined dates. Called the call center again they transfered my number to somebody in Guinea. They called me and said that the issue will be solved in 24 hrs. Another 24 hrs and I sent email today asking for help, they said that the agent is closed today. They need another 24 hrs. Bearing in mind that My trip is due in 3 days and it's "official feast vacation" and will be destroyed. My family kept asking me will we have a trip? I said I don't know. Very very bad experience via online booking.
Booking number: SH*******
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UPDATE:
They sent me an email congrats me for getting the hotel confirmation over the reservation. I called the hotel and they assured that this never happened and they didn't confirm and still dont have my reservation. My travel date is due within 24 hrs and I don't have the confirmation. We lost our vacation depending on this site "in vain". What loss
Again they are still checking with their partner and will get back to me though the check in date is tomorrow...
Support of your team was great for changing the date, i m highly satisfied with the service
I have contacted Katherine Alonzo from HappyRooms for several inquiries. The way she responded and actively lsitened to my concers were Amazing.
Rami al qawasmi
Rafat al kasaji
Azzam al qawasmi
6 julay till 9 julay 2016
In accasia hotel
Reservation number. SH*******
JDZ46; 1
JDZ4U; 1
Please ubdit me urgent
Thank you
Regard
Rami al qawasmi
Hello dear Rami!
Please accept our sincere apologies for the delay with your booking confirmation in the hotel.
Our customer support team is currently negotiating with our supplier. As soon as the problem is fixed we well contact you.
Once again we apologize for the inconveniences. Please bear with us.
Kind regards,
Alex Jardovsky
Happyrooms Team
Thank you for the support! I will return for another reservation for sure!
The room was good and comfortable, the location and food was best and the rate was also good
Customer service was great. Immediate action and made numerous follow ups to address my concern
They helped me to find a good hostel without pay any deposit.
Overview
HappyRooms has a rating of 3.3 stars from 65 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HappyRooms most frequently mention customer service and hotel reservation. HappyRooms ranks 446th among Hotels sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kamran!
Please accept our sincere apologies for the inconvenience caused.
We are kindly asking you to provide us with your reference number and we will figure out the reasons for such a long processing of your request and will try our best to expedite this issue.
Thanks in advance for your feedback.
Kind regards,
Happyrooms Team.