Sorry I can't advise anybody to book with you, I had a booked hotel Pennsylvania Ny, I lost my brother in law I wanted to cancel, I called the hotel to cancel on 17th, check in was22nd, they cancel, but they told me I have to call you, get my money back, The phone number was not going through, the email you sent me the confirmation wasn't going through, you do not have 1800 for your customers or help line, soo frustrating, I had to keep on calling the hotel, they give me your email on 22nd, and I send it to you, only to tell me that I will be paid half of the amount, That you have to talk to the hotel?(the hotel has nothing to do with this!) Surely is this how you treat your customers? Thank you Leila
They cancelled my reservation 3 month after i did it by saying there was a thecnical mistake, and that they will refund the money ( did not get it yet), the hotel now is twice expansive for the dates i orderd.
After contacting them they booked the room back saying there was a thecnical mistake and they needed the time to fix it.
At the moment I am waiting 2c what will happen in October. It seem like it's going to be o. K.
Will update after...
Booked Be Live lanzarote beach, 20 th - 27 th April, when we arrived they had no room for us and transferred us to another Hotel, it was my Husbands Birthday and this ruined are first day
Dear Debra!
We regret that you had a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
We fully understand that such situation is absolutely unacceptable and we exert every effort to investigate this unpleasant incident. As we get any information, we will contact you.
Please accept our sincere apologies for all the inconveniences caused.
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us complaints@happyrooms.com
We booked a room through Happyrooms.com but the hotel could never confirm the reservation. As it turns out, they had booked us at a different, SIGNIFICANTLY LESS NICE hotel in the same city... We called Happyrooms everyday for a week and each time they promised to contact us with updates, resolution, etc. They promised to fix it. They NEVER CALLED US BACK and finally we had to cancel the reservation and book directly with the hotel. Of course, by that time the price had increased. I suspect a "bait and switch" scam in which they purposefully booked us at the cheaper hotel - good thing we called to confirm and discovered the error ourselves! HORRIBLE CUSTOMER SERVICE, THE WORST, DO NOT BOOK WITH THIS FRAUDULENT COMPANY!
From Confirmation of Booking 2 weeks ago to Fully Booked in LESS Than a Day!?
I have booked with Happyrooms.com for 2 Consecutive Stays on 17 - 21 November and 23 - 26 November 2 weeks ago.
I have received the Confirmation Emails for both, printed out with the Vouchers, and here I am, just Less than one day before the Trip, receiving an Email that the Hotel we already booked 2 weeks ago is Fully Booked!?
This is Outrageous!
And now we are still facing Bumps with Relocation for the Bookings, please do resolve the issue for us, as we are Losing Trust with the Site.
* Update
Reservation Code: ******* and BMVCQ754YBMH
For 17 - 21 November and 23 - 26 November Respectively.
** Latest Update
Received news of being unable to confirm until the Actual Day Morning when we will be on Flight and Reaching by then.
How will Happyrooms.com guarantee us that we will have a place to stay, and How will we be compensated if the accomodation is still not ready by then?!
This Last-minute Notification has caused a Major Bullwhip Effect to all of our Entire Itinerary and Schedules.
Dear Marke Pang Wee!
Please accept our sincere apologies for all the inconveniences caused. This is the unacceptable situation and we fully understand your indignation. Unfortunately, the problem was caused by our partner, who informed us about the rooms’ unavailability too late, and then our partner was not able to find the solution promptly. However, our company strives for the high-quality service, and, in this case, we take all responsibility for this incident. Please accept our sincere apologies for all the inconveniences caused.
As far as you remember, we offered you the alternative reservation, but we should admit that our partner was not able to confirm the alternative reservation rapidly. We exerted every effort to provide the best possible solution, but, unfortunately, you preferred not to wait.
Also, we offered you the considerable discount for the future reservation, in case, if you received our offer of the alternative reservation, but you refused to accept it.
According to your cancellation request, we had to cancel both reservations with the full refund. We hope that you have already received the refund.
We are very sorry that the incident was not solved promptly and successfully.
Please accept our sincere apologies for all the inconveniences caused.
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us complaints@happyrooms.com
Q: I still haven´t received an email confirmation of my booking - booking. No. *******. I´ve already sent an email and ask for the confirmation via costumer service, but I´ve received nothing!
Please accept our sincere apologies for all the inconveniences caused.
The situation described is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
Please inform us if you experinced any inconvenience during your stay.
We would like to thank you for bringing this to our attention. It will help us improve our operations and services.
If there are any other issues that need to be addressed, now or in the future don’t hesitate to contact us at hi@happyrooms.com, by phone +44 20 3514-2449, through live chat support or Interactive Help Center.
Kind regard,
Happyrooms.com team
This is my first reservation no BPWYH8LUGX6J and 2ND was BCQL6PY2MNHX this reservation no wasn't matching with hotel and I did cancelled so check now and send my money back
Dear Kamran!
Please accept our sincere apologies for the inconvenience caused.
We are kindly asking you to provide us with your reference number and we will figure out the reasons for such a long processing of your request and will try our best to expedite this issue.
Thanks in advance for your feedback.
Kind regards,
Happyrooms Team.
They didn't sent my documentation about my purchasing (receipt), I claims a lot of time, I didn't receive my receipt.
Dear Guillermo,
Please accept our sincere apologies for the delay with sending the invoice.
We are kindly asking you to provide us with your reference number and we will figure out the reasons for such a long processing of your request and will try our best to expedite this issue.
Thanks in advance for your feedback.
Honest example of great customer services. I made a booking in one of the hotels in Dhaka via Happyrooms.com.The hotel feels like home. Greeted right away! They made suggestions for taxi service, restaurants, and sites to see. All were #1 in our books. The staff spoke English, no communication issues at all. Food in restaurant for breakfast was amazing, lots to choose from. No disappointments at all. Definately would Book from here again! Worth checking out!
Recently we did rooms booking via happyrooms.com for our vacation stay in Bern Switzerland, hotel was clean and we got good deal compared to other sites with breakfast included, I recommend happyrooms for hotel bookings, process is easy and smooth.
At the end of June I made a reservation through Happyrooms, things went wrong, I was overcharged and I got mad. But the head of complaints team(I don't know if I'm allowed to write his name) replied very quickly.The only thing I had to do was to send them by email the receipt of our stay. After that they put the difference of the amount into our account.To be honest, I didn't expect that. Excellent feedback and problem solving mentality! Thanks! My next reservation will be definately through Happyrooms!
Excellent example of great customer services. I made a booking in one of the hotels in Irvine via Happyrooms.com, and seems there was an error in the system when I made my booking. I was very frustrated and contacted happyrooms's customer services. After sharing my complaint with them the head of reservation contacted me and from that point everything turned from negative to positive I got customer services compensation in addition to new reservation. Everything went smooth and they kept their promise. I will definitely use their website again for my next trip, and Im confident that I will get the best hotel rates any time I travel.
We originally booked a room, about 2 weeks later we were told that because of admin error our rooms were not available
To be fair, they switched us to a very nice hotel, upgraded our rooms.
No problems after that.
Nice staff, fast to answer the phone even if it only the manager who makes the decisions
Stayed at the London docklands double tree. Very very nice hotel
A genuine review
www.myGEEX.co.uk
I found favor with this website because it is user friendly. Every detailed instruction in terms of booking was true to perfection. For example, when I contacted the hotel which I had booked from this website, all the information for booking was received and expedited. I had one small issue with a piece of my luggage and Site Jabbers support team resolved it within the hour.
I have to say I have had a bad experience of overcharging my credit card, but after I took the receipt from the hotel and mailed it to happyrooms.com, they solved the problem. They refunded the money and politely apologised. Thumbs up!
I started chatting with Dexter about update of my reservation summary at which I just wanted to add my wife's name at 9 am. And the update has already completed and the summary has been printed. It is marvelous and Dexter was so kind.
I had a problem with my booking. Incorrect hotel with a non refundable booking. Not only did Happy rooms refund my money but gave me a further refund on my next booking as compensation.
Much appreciated.
It's been many sites i have been sneaked and I have been transacted with my business online but the www.happyrooms.com, it is one of a kind as its was a cutting edge technology out of service and user friendly!
I booked a hotel which was not as mentioned on CubaJunky website. So, i called HappyRooms and spoke to a reservation representatives. With courtesy, its reservation representatives took quick action and liaised with the respective hotel to process the refund for me. The next day, i got the email from HappyRooms and said the issue got settled and the reservation was cancelled with full refund. Thanks for their help!
Thanks a lot to Miss chatty who has helping me to solve my failure in internet booking.
After her advise and explaination, my booking has done properly.
Looking for stayin in Mercure seville cuba.
With this chatting I dont need to make a long diatance call anymore and save a lot of international calling charge
Rgds,
Overview
HappyRooms has a rating of 3.3 stars from 65 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HappyRooms most frequently mention customer service and hotel reservation. HappyRooms ranks 446th among Hotels sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Leila Wangui!
We regret that you were provided with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. Please accept our sincere apologies for all the inconveniences caused.
We are very sorry that you did not manage to reach us earlier, in this case, we would be able to cancel the reservation free of charge.
Our contacts are provided in the reservation confirmation. Also, happyrooms.com has the contact form with our email address https://happyrooms.com/feedback/
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us complaints@happyrooms.com