I happened on this site while searching for a hotel for a weekend vacation stay a little more than 2 months away. All and most other websites state the hotels I am interested in are all fully booked for that weekend. I checked the actual hotels' website and they also showed these dates as fully booked. Then I found Happyrooms.com and noticed the seemingly impossible good fortune that they have listed the hotel I want for $200 cheaper than any other website. I decided to do a little research on this company since I have never used them in the past and the price and availability are both too good to be true. It is then that I find out this company is a total fraud. They use bait and switch tactics. I am glad I researched it before booking. Thanks to sitejabber, trustpilot and google. I am hoping others will see these reviews and stay as far away from happyrooms.com as possible.
We booked a hotel in December 2016 to stay in July. In March 2017 I was notified that the reservation is no longer available. It was not a good news to learn. They offered similar different hotel in the same area in London later in one week. On upside: the hotel prices are very low. On downside: the hotel reservation may not be available later. In my case it was a happy end story. For the same very low price we stayed at even better hotel than we initially booked. Customer service is good and helpful. Honestly I was under the impression it is a scam website after our first booking was cancelled, but it turned out they are real and legit. We ended up saving $600 as oppose to booking the same hotel on Hotels.com or similar websites!
Booked best Western at swiss cottage for niece to go to speech and drama uni opposite, through happy rooms, was worried price was so cheap even after confirmation e mail. So, rang the hotel to check my reservation and it was perfect fully paid. Hotel was good too!!!!
I was able to find a really great deal on a hotel in NY by using happyrooms. It was my first time on the website so I was a little skeptical at first but everything turned out just fine. There were no issues with the hotel booking - everything went very smoothly. The website was also super easy to use to research different hotels. Excellent service, I'm very happy with my experience.
Im an avid traveler and I have been using Happy Rooms for a long time now. They have always provided me with exceptional customer service, and have offered me services as per my demands and requirements.
I booked a room with double beds because I was going on a business trip with my co-worker. I then emailed the customer service and the only response I got was, cancel the room by this date. Not apologies, no nothing. This website is horrible! STAY AWAY!
They promise and book you in the hotel of you r choice to cancel the reservation shortly before your trip and book you at a cheaper hotel near by.
Irresponsible, unethical and unprofessional altogether.
Dear Maria!
We apologize for the incident and we will do our best to mitigate your negative experience.
So, in this regard, we kindly ask you to provide us with your reservation number so that we are able to investigate the case. We look forward to your reply.
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us complaints@happyrooms.com
Booked hotel in Dec 2016 for holiday August 2017 to Florida we have stayed at this hotel before paid extra of £250 to have an executive room on the executive floor which includes breakfast and snacks on the evening.
Day before we were going received email to say booking number ha changed
Got to hotel to find no room available on the executive floor
Cost us a fortune for breakfasts and all other extras
Contacted Happy rooms several times on my mobile (dreading phone bill which is going to be an extra £40)
Got back home an emailed straight away They offered me some money back in dollars (paid in pounds)the amount did not even cover what I had paid extra so was still out of pocket.
Still waiting after several emails for some one to get back to me
Advice is if you can cancel an get your money back do (use another website)
Dear Glynis,
Kindly note that we already offered you a compensation of 270 USD to your credit card. This sum is the price difference according to the property - approximately 210 GBP by the current currency rate,
You can also send us your phone bill print out so we could compensate your losses for phone calls.
Please, check your inbox and reply to us.
I booked a room at a big reduction of the hotel websites prices. After my Iinitial delight I was a bit anxious after reading the poor reviews. I didn't receive an email confirmation socontacted happy rooms, a very rapid response and my. Ionic g is now showing on the chosen hotels page. Thank you Happy rooms.
Be careful Happy Rooms SCAM company.! We booked rooms with the possibility of cancellation in September. In July we wanted to cancel. HAPPY ROOMS told us the cancellation date is 29. 5. 2016 They bite using "bait and switch" Once you click the button it changes the date Cancellation or hotel name. They did not want to pay us back. We said okay, we want to go on vacation at the time to September, they said that it is impossible that we canceled. Before canceling We made inquiries the reservation with Hotel Reservation was for one night instead of 5 nights Please. Do not invite them and warn your friends. They are cheaters and crooks
Dear Yaakov!
Please accept our sincere apologies for the delay with sending the invoice.
We are kindly asking you to provide us with your reference number and we will figure out the reasons for such a long processing of your request and will try our best to expedite this issue.
Thanks in advance for your feedback.
Kind regards,
Happyrooms Team.
I have a reservation *******. Reserved at: 21:23, March 26 and in contact with the hotel, I was informed that it was canceled at the request of HAPPYROOMS, why? What is going on?
What phone number to contact you?
Dear Fernando!
We regret that you were provided with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
We investigated the case, and probably, a hotel employee mistakenly considered your reservation as cancelled. However, according to our system, the reservation was active and was not cancelled. In this case, you should have contacted us and we would handle this incident successfully.
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us hi@happyrooms.com
Wanted to make a simple change of date regarding my reservation and it has been over a week and half and still have not heard back from a representative. I've called five times and they've made it clear that they will take advantage of your time and money. Also after purchasing from their site, my credit card information was stolen. Don't trust this site or the deals they give you. If you have a good lawyer, keep their number close by. They'll be hearing from mine soon.
Had room booked in Dublin for Jul-2017, I booked and paid for this several months ago, today they email that I no longer have accomdation, something about contract with hotel, no cant get any accomdation, customer service zero.
Dear John!
Thank you very much for the feedback. We understand that the described situation is quite unpleasant and it causes troubles. Please accept our sincere apologies for all the inconveniences caused.
However, our team is finding now the best solution for you. We are sure that it will be handled shortly.
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us complaints@happyrooms.com
Booked a room on the website at a great price... read some of the reviews and got a
Panicked feeling that maybe I had made a terrible mistake based on the reviews I read (scam, rip off, no response when problems arose)... nothing could be farther from the truth... easy booking process... accurate financial outcome and confirmed room accommodation(verified with hotel). When opportunity to chat came up on line after booking, response time was less than 10 minutes to answer a subsequent question. So far so good... lets see what the final outcome of my hotel stay is... I bet it will go off without complication... counting on it... I will keep you posted... only 4 stars at this point because I haven't had my hotel stay yet. If all goes well will upgrade to 5 stars... and lets see if my $50.00 upcharge gets me an upgrade!
I booked the Ambassador Transit Hotel in Singapore via HappyRooms for my 73 year old mother. I contacted the hotel 3 hours prior to my Mom's arrival, but there's no room reservation for her. They even send me this booking confirmation:
"Dear,
Thank you for choosing Happyrooms!
Your reservation at Ambassador Transit Hotel Terminal 2 on 17.01.2017 18.01.2017 for 1 person in a Standard Single Room has been successfully confirmed.
The Hotels` team already took a note in your reservation and will do their best to accommodate you on a higher floor and with a nice city view.
Enjoy your stay!
Should you have any further questions, please, do not hesitate to contact us.
Best Regards,
Anastasia Spirkina
Concierge specialist
happyrooms.com
+44 20 3514-2449 (toll free number)"
NO ROOM BUT THEY TOOK MY MONEY BEFORE THE CHECK-IN DATE. UNFORTUNATELY, MY BANK CAN'T TAKE MY MONEY BACK ANYMORE.
Dear Christine,
Please except our most sincere apologies for the inconvenience you and your mother have faced.
Our agents have checked the reservation prior to arrival date and made a report to you with the confirmation. After the incident happened we have contacted the property again to check the problem - and your booking was found with some efforts. We will investigate it immediately and will do our best to provide the refund.
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us complaints@happyrooms.com
I made a reservation with Happyrooms.com a month ago. I paid in full and have requested an email confirmation several times to no avail. I got suspicious and called the Iberostar Hotel booking department in Miami. They said that they had record of a reservation in my name but it had been cancelled. I do not have a reservation but Happyrooms has my money. They have been totally non responsive. Lesson learned. Always book directly with the hotel.
Dear C S.!
Please accept our sincere apologies for all the inconveniences caused.
The situation described is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
Please provide us with your reservation number so that we are able to take all the necessary measures.
We would like to thank you for bringing this to our attention. It will help us improve our operations and services.
If there are any other issues that need to be addressed, now or in the future don’t hesitate to contact us at hi@happyrooms.com, by phone +44 20 3514-2449, through live chat support or Interactive Help Center.
Kind regard,
Happyrooms.com team
We originally booked a room, about 2 weeks later we were told that because of admin error our rooms were not available
To be fair, they switched us to a very nice hotel, upgraded our rooms.
No problems after that.
Nice staff, fast to answer the phone even if it only the manager who makes the decisions
Stayed at the London docklands double tree. Very very nice hotel
A genuine review
www.myGEEX.co.uk
The agent lied about calling us back and lied about his name when asked for it. I had to call at least 5 times to get him to talk as apparently he is the only agent at that time as every time I called, he answers the phone saying he will call me back but never did. I was having problems checking into the hotel and was waiting at the lobby for hours and still never resolved..
They processed a $800 payment but the hotel never found our reservations in their system. Pretty crappy. Called three times and the agents, which are very nice and helpful, couldn't fix the problem because they use another agent to book the hotels and that company wasn't booking it. It was basically a huge waste of time, didn't save any money and now I'm praying that there are not issues getting my money back. Bummer - I really wanted to like this company!
This site is a complete scam. We booked well in advance of our trip and 4 days before we left the hotel got a call to cancel our resevation. The person even used my boyfriend's name to pose as him. We never got a confirmation or a refund for the cancellation either. This is a complete fraud and they won't even speak to the hotel office. DO NOT BOOK WITH THIS FRAUDULENT COMPANY.
Dear Tess!
Please accept our sincere apologies for the inconvenience caused.
We are kindly asking you to provide us with your reference number and we will figure out the reasons for such a long processing of your request and will try our best to expedite this issue.
Thanks in advance for your feedback.
Kind regards,
Happyrooms Team.
Overview
HappyRooms has a rating of 3.3 stars from 65 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HappyRooms most frequently mention customer service and hotel reservation. HappyRooms ranks 446th among Hotels sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jungsun!
We regret that you were provided with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. Please accept our sincere apologies for all the inconveniences caused.
Please, be informed that we began to investigate this incident.
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us complaints@happyrooms.com