Southern R.

We booked a hotel in December 2016 to stay in July. In March 2017 I was notified that the reservation is no longer available. It was not a good news to learn. They offered similar different hotel in the same area in London later in one week. On upside: the hotel prices are very low. On downside: the hotel reservation may not be available later. In my case it was a happy end story. For the same very low price we stayed at even better hotel than we initially booked. Customer service is good and helpful. Honestly I was under the impression it is a scam website after our first booking was cancelled, but it turned out they are real and legit. We ended up saving $600 as oppose to booking the same hotel on Hotels.com or similar websites!