The company presents a mixed reputation, with some customers praising its prompt shipping, product quality, and responsive customer service. Positive experiences often highlight effective communication and quick resolutions to issues like lost orders. However, numerous complaints indicate significant concerns regarding order fulfillment, including unreceived products, fraudulent billing practices, and inadequate customer support. Many customers express skepticism about the authenticity and safety of the products, suggesting a lack of quality control. Overall, while there are commendable aspects of service, persistent issues with reliability and customer dissatisfaction create a troubling pattern that potential customers should consider.
This summary is generated by AI, based on text from customer reviews
I've ordered from Happier Family several times and always got wonderful service. They do have discounts that work.
Always satisfied with my order. I always get my order on time and the support from HFS is amazing. I highly recommend!
I'm extremely impressed with my overall experience with HFS. My order was trackable, delivered in just under four weeks and accurately filled. Their customer support is also courteous, professional and most importantly always available to take your call and assist if needed. I'll definitely be ordering again. David S. Palm Springs, CA, USA
Placing my first order was a breeze with support and help from HFS. Their site was very informative and the support reps were quick to answer questions. The part I like the most was the online order tracking system.
This takes so much worry out of ordering.
I purchase this product the first of last month, and it took a month to get it but it was whorth the wait will purchase a gain.
I buy Cialis at this site often and always receive what I order in a timely manner. This is great because you can trust them to send what you buy. No problem getting these items to you at all. I simply find them in my mailbox in a reasonable amount of time. No trip to the post office.
I received my order. It was in good condition, everything just as it was supposed to be. I do not have anything to complain about. I understand the fact that due to China-virus delivery might take a little bit longer than usual.
I was charged exactly what I was told. Order# HFS*******
Davd T.
Great Business!
Always responsive, even during a global Pandemic!
Excellent service and always prompt email replies.
Questions answered remarkably fast and replies always address any concerns with effective remedies.
Highly recommend!
I received my order. It was in good conditions, everything just as it was supposed to be. I do not have anything to complaint. I understand the fact that due to corona-virus might take a little bit longer than usual. I would say to buy the next loot that you need as soon as you get the one that you just bought to make sure that during that time frame you have enough supply.
I was charged exactly what I was told.
When i order you always are so very helpful to sort it out and give me the best prices and customer service staff are very helpful
I will be happy to use this site again. They were prompt, very efficient. I had called also, they couldn't be nicer. Also very friendly. A happy customer here#
Allow for a 45-day delivery process but the wait is worth it because the products perform! Happy FamiyStore is a great resource and recommend them strongly!
Back in September I posted a review stating that I had no problems so far. At the time I was placing my second order and noted quite a few negative reviews. I ordered anyway, and said in my last review that I'd be back with a followup. I forgot about that completely until I just got email about my previous review being helpful. So, I'm back to say that my second order arrived (long ago now) and everything was fine. I don't think there is any problem at all with this company. I'm not sure why some others don't agree, but I've had no problems at all. I highly recommend them.
-gt-
The customer care staff were very good about helping me track my order during the COVID pandemic. My order arrived as promptly as could be expected and it was exactly as advertised on their website. I am very satisfied with HFS.
I ordered a medication via happy family store for much cheaper than I can get it in the US! Never a problem, called cs a couple times because my parcel was sitting in customs for 18 days and asked if this was unusual. They were always prompt answering, no holding and polite! Start to finish around 4 weeks. Will order with them again. And no I don't work for them, just a grateful customer in Florida!
Tablets not come.no any replies from family store about refund money. Write mesege about tablets not come not received.and nothing
Ordered 2 months ago and when I called they said bank declined payment. I used a credit card. They didn't bother to contact me so now I"m out of my meds. Horrible customer service. Stay away.
This is a scam business, never got my product or money back. Need i say more. Avoid avoid avoid avoid scm scam scam scam scam
Answer: 1 got this # if this will help u any 1888 392 9996 I'm not gonna get my item either or my MONEY
Answer: Where is my order? The only answer I receive is "your order is being processed". Very disappointed that you do not answer my questioned. It is also unbelieveable you remain in business.
Answer: Same thing happened to me, no communication no money back no product sent, I have No intention sitting here helpless something will be down to ensure the are held accountable
Answer: I got my money back from Paypal. It takes some doing, but DO IT! First, take the online copy of your USPS tracking you were given as proof of delivery from Happie Family to your post office. Talk to the postmaster, they have an intranet system that will also include exactly where and when the item was delivered and has more information than what you can get online. I'll bet you find out it isn't your address. Ask them to print that for you. Upload a copy of what the USPS gave you (https://paypal.com/il/uploaddoc). Go to Paypal on Twitter - yes TWITTER. It's the only way you can bypass the PayPal algorithm that will automatically process your appeal. Send them a DM telling them that you have uploaded the USPS internal tracking and want your appeal reopened. Then send that form also to paypal to the Twitter DM. Once I did that, I had my money back in 24 hours. If we all do that we should have our money back an they will have a reason to go after Happie Family for fraud. Good luck.
Answer: Impossible, this is a fraudulent company they are thieves. No product they take your money& there is only an email address left that they do not respond to