The company presents a mixed reputation, with some customers praising its prompt shipping, product quality, and responsive customer service. Positive experiences often highlight effective communication and quick resolutions to issues like lost orders. However, numerous complaints indicate significant concerns regarding order fulfillment, including unreceived products, fraudulent billing practices, and inadequate customer support. Many customers express skepticism about the authenticity and safety of the products, suggesting a lack of quality control. Overall, while there are commendable aspects of service, persistent issues with reliability and customer dissatisfaction create a troubling pattern that potential customers should consider.
This summary is generated by AI, based on text from customer reviews
Delivery took place on time, the expiry of the pills is not close (2023), finally I received 4 Cialis pills of 20 grams for free.
Grâce à eux, ma fatigue dans ma sclérose en plaques s'est atténuée, je peux continuer à me lever le matin
I like the pills I order because I did not have too many side effects like I did in the past. I normally get really red eyes in bad headache but not with the pills I ordered.
Everyone I talked to was helpful delivery was fast and easy. Web site was easy to navigate. Such prompt service. Will come back to them every time. Thanks you
1. Never ever pay by credit card on this site!
Attempted fraud stopped by my bank one month later( I only used this card twice-with them and in doctor surgery)
2. Wrong medication sent- Ordered Zyban which is brand version by GlaxoSmithKline. I received a generic version from India. Half of the tablets were disintegrating. Tried one and unlike original Zyban this one made me feel drowsy.
Delivery to US was less than two weeks. I will definitely be ordering Accutane again in the coming weeks. I hope it's as fast or faster than my first shipment!
This was my first time ordering from HFS so i was dubious because i have been let down in the past by other companys, BUT HFS from the start were informative, helpful, freindly and as id hoped my goods arrived as promised, the exact ones id wanted as well, they emailed me along the process and then the last one to confirm arrival, which they have and alot faster than i thought, i truly impressed and will be a happier customer knowing
Im dealing with a great, genuine business, many thanks, Amanda
I've been a customer of this online store since July, 2020 and I am very happy with my twice orders. The package sent from India with perfect care and it was very fast delivery. Also their products are as good as advertised!
I am so glad and will reorder again from them
I am entirely happy with everything about this product, but I had terrible trouble receiving it! Ordered in May - received in September. However their Customer Services were helpful (sent a second batch, I think!) and eventually all is well.
Great store and I've order many times from them. The customer service are helpful and friendly. Supplement works as advertised.
I recommend it for you and I willorder again from them.
I placed my order on the 10th and received it on the 22nd. 12 days not bad. This is my second order, the first did take a little longer because of the COVID 19 issues. Almost 4 weeks, but I was told that on the front end. I have no reason to shop around as I get what I want at a fair price and delivered in a reasonable amount of time.
My package was delivered to NZ successfully. It took quite a while due to covid however was not the suppliers fault. They respond super fast on emails so I would say their support team is great. Cheers, Danny
I ordered them and they arrived exactly as ordered. The help people on their website was a lot of help and I would suggest doing that.
I love the happy family store they are so nice and deliverd on time with no problems package was nicely wrapped will order again *******@gmail.com
Best company ever! Timely and great quality! The best part is that they are there for you 24/7 and they even answer the phone when you call! Thank you!
EXCELLENT CUSTOMER SERVICE, DELIVERY ON TIME AS PROMISED, HELPFUL PERSONNEL, QUICK RESPONSE. I USED TO BUY FROM THE PREVIOUS WEBSITE OWNERS FOXTRON AND HAPPY FAMILY STORE BOUGHT THE WEBSITE AND SO FAR I'M VERY SATISFIED. HAVEN'T TRIED THE PRODUCT YET TO SEE IF IS THE SAME QUALITY I'VE BEEN BUYING FOR YEARS FROM THE PREVIOUS COMPANY.
ROBERTO O.
Customer service person was friendly and helpful. Order was processed efficiently. Received my order in 3 weeks time. Supplements work as advertised. Very please of the result.
I love your website because the customer service is quick and very helpful always will order from this site and the product is always what it's supposed to be.
I am so glad I found Sindy,
She is an excellent representative.
Sindy handled my questions with respect and kindness and truthful
Which is a big plus for me. I'm in customer service and she is a Great example of what customer service should be. I ordered and received my medication earlier than expected.
5 stars for this company. You have my business. Thank you again.
I ordered 120 of 500mg Ciprofloxacin to treat chronic bacterial prostatitis. The medication is high quality (I can tell by the taste; I always do a taste test for comparison to my U.S. bought meds) and it came as promised, well within 4 weeks. I received the tracking number on August 18th and it arrived by special courier on September 11. The person confirming my order said that their delivery is usually faster, but that the COVID pandemic, 3-4 weeks is what can be expected. So, plan ahead, which is what I am doing. I just made another order for prednisone, doxicycline, and floxin (much cheaper than in the U.S.) and am looking forward to receiving the quality meds, just as i have received the cipro. Thank you Happy Family Store for putting the power of health back in the hands of the individual, rather than big U.S. pharma and in expensive (specialty) doctors visits!
Answer: 1 got this # if this will help u any 1888 392 9996 I'm not gonna get my item either or my MONEY
Answer: Where is my order? The only answer I receive is "your order is being processed". Very disappointed that you do not answer my questioned. It is also unbelieveable you remain in business.
Answer: Same thing happened to me, no communication no money back no product sent, I have No intention sitting here helpless something will be down to ensure the are held accountable
Answer: I got my money back from Paypal. It takes some doing, but DO IT! First, take the online copy of your USPS tracking you were given as proof of delivery from Happie Family to your post office. Talk to the postmaster, they have an intranet system that will also include exactly where and when the item was delivered and has more information than what you can get online. I'll bet you find out it isn't your address. Ask them to print that for you. Upload a copy of what the USPS gave you (https://paypal.com/il/uploaddoc). Go to Paypal on Twitter - yes TWITTER. It's the only way you can bypass the PayPal algorithm that will automatically process your appeal. Send them a DM telling them that you have uploaded the USPS internal tracking and want your appeal reopened. Then send that form also to paypal to the Twitter DM. Once I did that, I had my money back in 24 hours. If we all do that we should have our money back an they will have a reason to go after Happie Family for fraud. Good luck.
Answer: Impossible, this is a fraudulent company they are thieves. No product they take your money& there is only an email address left that they do not respond to