Handy

Handy was suggested to me after a recent ceiling fan purchase as a means to have the fan installed. Booking was relatively straight forward but when it came to being matched with a pro, it seemed Handy app works like Uber without the drivers... completely worthless. I contacted a service rep which can only be done by email; first they provided me with a copy paste response about how to book a pro that I had previously used. I explained that I had not been matched, via their platform to which they replied that sometimes a pro will accept a job 24 hrs before the scheduled work date. Again what is the point of booking anything? I asked if the app was in beta, cause seriously who would launch in a market without sufficient pros pre-enrolled.

Vanessa came in and cleaned my place with very little instruction from me. She arrived promptly, did an exceptional job, and left without any concerns or drama. Items were instinctively put away in the correct places without any prompting. Excellent work!

We paid to have a solid wood pergola installed. They only sent one person who stated there was no way he could do it. We called and Joleen said they would send to people that afternoon. I found put she lied when only one person showed again. I had to hire day workers to get the job done and now I am having issues getting a refund. May need to take legal action

I've used Handy.com for cleaning and for professional services for over 6 years. Their cleaners are professional and where there's a problem Handy will sort it out. While they're not the cheapest supplier for cleaning, I live alone and it's important I can trust my supplier and Handy can be trusted. Same is true for their handyman services and I've seriously saved money on using them rather than other services such as Rated - far more accountability and transparency as Handy is the 'employer

I needed some help installing new light fixtures. It's been very hard to book a handy man, so I checked in with Handy.com. At Handy, I was able to book a technician quickly. The technician arrived promptly as scheduled bringing all necessary tools. He worked quickly and efficiently, and he did an excellent installation. He even disconnected the old fixtures and put the bulbs into the new fixtures. I will definitely check in with Handy.com for future projects.

Handy is by far the worst company I have ever had to deal with. Hired them through wayfair to build our gazebo. First day, someone called off an hour before our booking, there is no customer service to help you- only a call center in India to tell you there's nothing they can do, and rescheduled our appointment. Then they were unable to find pros to take the reschedule- so we were rescheduled AGAIN. 3rd time, there was another issue. There is no way to get a real person on the phone to help you- only the call center in india- where they have absolutely no idea what's going on or how to do anything other than "apologize for the inconvenience". Asked for a refund- was given the run around several times- finally got someone to issue my refund only to be told it takes 4-5 weeks to process... what? What an absolute nightmare

So far it's been ok. I like that they are prompt or at least let u know if they are running late. The two I had were very nice. Did what I asked them to and usually end up getting done early. What I don't like is when they do leave early or some of the extras u pay extra for doesn't get done it's a pain trying to get partial payment back and it doesn't go to original payment method. It stays in the handy account. It's fine since I do use the service and like it so far. But it doesn't sit well. It came from my account because it's mine to give. It should be returned the same way. I like options. Don't take away options. But all in all I will continue my subscription. I just have to find the right fit

We couldn't be happier with our recent service with Handy! Michael did a great job assembling our shoe cabinet bench with coat rack! This would been a difficult assembly for someone inexperienced so it was well worth the money. Loved how it turned out!

Absolutely the worst service I have ever tried to use! I took off an unpaid day from work and scheduled furniture assembly 10 days before the appointment, Got an email 1 hr. Before appointment that the handyman's "Uncle Died". Cancelled right away! Be careful! They are deceptive. You need to cancel 48 hours before appointment not 24 in order to receive refund. I could kick myself for not reading the reviews.