Towards the beginning of 2023, my mother requested a house cleaning through Handy. They charged her for it and no "pros" showed up twice in a row. The final time, she cancelled it, as Handy rescheduled for her. Because of this, Handy said they could not give a refund, but instead, store credit. So, she decided maybe this was due to her location, so she used the credit to order me a cleaning. They first cancelled with an hour notice, then I cancelled due to my "pro" not having any reviews and chatting with me like a scammer would. Then, I rescheduled using the credits, and my "pro" was 30 minutes late, so while I was at work, I messaged him. He responded saying he was on his way and begged me not to mark him as "late". I am a therapist and I was in a session with my client and he proceeded to call me over and over again. Despite all of this, I gave him this grace, and upon my arrival home an hour and a half after he was supposed to be there, he still had not shown up. I got home at 3:30pm, he marked himself as "arrived" at 2:42pm (he was supposed to be here at 2pm). So, I cancelled and they gave me credit. It was nearly impossible to find the number to talk to them, but once I did, I demanded a refund. This organization is SCAMMING PEOPLE. The app also only shows 5 star reviews, and does not allow you to see any other reviews. A complete scam.
Our handyman, Ryon, did a great job! He was professional and made sure piece was put together securely.
Jonathan's team, personally Stephanie does a wonderful job! She accepted suggestions and constructive suggestions extremely well. Thank you!
Installer arrived at the specified time, did a thorough job and was professional. Very happy with the way the project worked out!
We had a desk assembled from wayfair. The result was great, done in a timely manner and all was cleaned up! I highly recommend George.
He was 47 minutes late. Requested they have their own tools he did not. One of the drawers does not fully close!
I am currently on my FOURTH reschedule for a wall unit air conditioner. HORRIBLE SEVICE. I am surprised that Walmart would be associated with such a unreliable company. NEVER AGAIN.
Gabriel was very professional and went above and beyond. He worked really hard to get everything done.
Give subscription companies a bad name. Read the T&C's carefully. They find every way to stop you cancelling and charge you for the pleasure
Robert was fantastic - assembly was great and our crib look amazing! We definitely could not have done it on our own! Would highly recommend
It wasn't the first time the professional just didn't show up. No notice, nothing and it's xmas so I was desperate when my regular cleaner failed me.
This is second time I have used handy. They are extremely professional. Send top notch people.
I am very discriminating. Couldn't be more pleased.
Martha J was on time, efficient & the house looked great when she finished. We request that you only send Martha for our cleanings.
Not impressed with the cleaning service and they charged me double their price quote and there is a $99 cancellation fee. Total ripoff
Signed up for 3 $100 cleanings but paid about $185 each time, and they are trying to automatically set up another cleaning!
Ashlee was great! Very thorough & efficient! Also very pleasant. Wish I could afford her for a week! She'll be back!
Rigo provided excellent service. He was friendly and efficient. The Console is well put together. Very satisfied with the setup experience.
Pekance was very friendly, punctual and professional in putting up two wardrobes for me. I'm very happy with the finished result.
He put a kid kraft house together that was a two man job by himself he was awesome it came out better than I expected.
Overview
Handy has a rating of 2.5 stars from 992 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Handy most frequently mention customer service, credit card and phone number. Handy ranks 1st among Cleaning Service sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members