Handy

Desiree did such a great job of cleaning our house! We asked her to come back next week for our next booking. Took great care in making sure everything was up to our expectations.

Referred through Home Advisor + Angi. We paid the service fee, we paid the deposit. After being lied to and jerked around by the provider for days, our project was finally started. Less than 4 hours of work was done over 2 days that did nothing but damage our existing yard (torn out all grass, dug a giant, dangerous trench along the whole length and width in the back and a hole around the existing sprinklers in the front yard) before the ‘pro' they sent disappeared. When we requested a refund, they asked for the opportunity to complete the project. After days of back-and-forth runaround, NOTHING was done to repair the damage, or complete the work.
The coordinator, Joshua, texted that he had to get final approval for the refund, it was being processed and it would take 7-10 days to post.
12 days later, no refund. Joshua unresponsive to texts / emails.
We are screwed out of $985.00, have had a torn up, unusable yard and have to alter work schedule and relocate our dog every day. DO NOT TRUST THIS SERVICE.

I had a cleaning scheduled with Yvette at 1pm. At 1:17p she texted to say that she wouldn't be arriving till 1:45p. Then she asked if there was public parking. I told her there was metered parking. She said she was contacting Handy to see if someone else could come bc she didn't want to pay for parking. Then she said that my cleaning would need to be rescheduled for another day unless I paid for her parking. I refused and she sent me over a dozen insulting and harassing text messages bc Handy was going to charge her a cancellation fee. I contacted Handy over 5 times asking for someone to call me to discuss this inappropriate behavior and no one ever called. I only received standard, bot style emails apologizing for my canceled appointment. I will never again use Handy and I would never recommend them. Absolutely horrible service.

They sent a horrible unprofessional unexperienced cleaner who ruined furniture, didn't take out the trash, "cleaned" the floors but actually our hardwoods have a nasty layer that comes up black with a wet paper towel. The cleaner haphazardly sprayed one kind of spray on EVERYTHING. Their customer service sucks worst than their providers! I sent a message about this horrible service because Handy supposedly has a "happiness guarantee". NOPE. They give you partial credits, NO REFUNDS. I paid one hundred and forty $ dollars, and they offered a twenty dollar $ credit. Like W-T-actual-F. WORST COMPANY TO EVER EXIST.

After my initial sitejabber review of LOWE"S "HANDY installers" I did receive an email that someone would be contacting me within 24/48 hours to come back and fix my toilet. As expected it is July 24th, have not heard a PEEP from "HANDY installers".

Just a note:
I purchased online 2 Toilets from Home Depot (with correct Rough-in) Delta Mechanical here in San Diego sent a Top Notch Installer and you would never guess the 1st thing he checked when I showed him the 2 Toilets that needed to be replaced --
Yes he checked the Rough-in measurement -
Installation Went so smooth with HOME DEPOTS Installer!

My brand new hardwood floor was damaged by a "Handy" so-called professional as he was attempting to assemble a wall unit and then abruptly left our home.

We immediately emailed photos of the damaged done to our brand new wood flooring as well as a repair estimate and requested that we be paid for the damages done to no avail.

The Handy Claims Dept. Manager actually stated that, quote, "We have written statements from both professionals that attended your booking stating this damage was there prior to their arrival. We understand you had some packages delivered and left in that area where the damage occurred. We recommend following up with that delivery service regarding the damage."

Of course this is totally false and misleading to say the least because
The second Handy "professional" who made a written statement that the floor was damaged prior to "their" arrival didn't any arrive until approximately 10 minutes after the other "professional" damaged our floor. He wasn't even present during the time it was damaged.

I will be submitting a complaint via the Better Business Bureau.

I highly recommend not using Handy.

Not only did the inexperienced hired "handy"man ruin my new bike he was supposed to assemble. Handy claims that they have sent the refund of $49 two separate times. ITS BEEN OVER 3 MONTHS. I just got off the phone supposedly with a manager and he DID NOTHING. He claims the only thing he can do is issue another check that will take another 5 weeks to (not) areive. SAVE YOUR MONEY DONT USE THESE UNPROFESSIONALS

I also ordered them through Wayfair because the reviews on the buffet I wanted recommended a professional to put it together. First of all the handy man showed up 1.5 hours late. Said he was held up at another appointment. His electric screwdriver wasn't working so we had to give him ours. About an hour into putting our buffet together he started complaining that it was getting late! Um yeah because you got here late. I was starting to eat dinner in the other room with my husband after putting my daughter down for bed. Right as I was taking my first bite he asked if I could call wayfair to ask if they could pay him more money to finish the job! I paid a flat fee of $100 to get this professionally' installed. Apparently he said this is not enough to support his family. He was so skinny my husband kept telling me to offer him some food. He was probably six feet tall and ninety five pounds. It was a bit unsettling. He left the job with the doors put together uneven and said he didn't want to stay any longer to make them look straight.

Currently a "Handy Pro". As an independent contractor use this service at your own risk. Handy is in partnership with HomeAdvisor, Wayfair and Angies List. A round robin of unethical business practices. Do not pay for assembly by Handy on Wayfair. Basically it's all the same company using bots and response templates. A series of apps, marketing and technical algorithms to detach money from the unsuspecting. The "pro" will generally have no idea how to install your gazebo or mount your TV. We generally are not provided details on makes or models of customers items.
As an actual professional contractor I signed up to augment my business and obtain new customers.

They use a flat rate model to entice customers into thinking they are getting a deal. So for example charging a customer $600 to paint an entire 2,000 sq ft home and hiring one independent contractor for 5 hours at $225. That's a real example. If it sounds to good to be true it is. Most people are looking for a bargain and if you use Handy you might find it... or you mind wind up having to pay a real electrician or plumber to fix the mess a Handy Pro made.

If you are a pro do not pay out of pocket for anything unless the customer agrees to reimburse you directly. Handy will NEVER reimburse you... ever.

The naive, cheap and malicious folks are what make this service work. One customer actually thinks they can get a driveway installed poured concrete for $500 in 32 degree weather...

Be wary all the negative reviews are real.

My mom asked a "Handy" rep to come give an estimate. They conned an older lady into giving her card number. AS OF MAY, THEY HAVE MADE NO VISITED TO HER HOUSE AND HAVE CHARGED HER TWICE! She was charged yesterday, June 18 2019, for a visit. They're cleaner never came. We wrote them an Email. They said their person came but no one answered the door. This is completely untrue. I have been working on her front porch all day. NO ONE CAME BY! HANDY IS A SCAM THAT PRAYS ON OLDER LADYS! DONT USE THEM!

They are on time to my home for assembly, they are kindest, polite, helpful and have heart on their job, I am appreciate about them, Thank you very much

John is a personable professional whose work is excellent. He installed my faucet in record time cleaned up his work area. Courteous service rare in this dat and age.

Great guy! Great work! True professional. He communicated and gave updates leading up to the job, was on time and efficient.

The morning of the first scheduled house cleaning, the cleaner left me a phone message that she would come with her husband to do the cleaning. I did not complain even though I was very specific that I preferred a female cleaner only ---- I am handicapped and often in the home alone so I am reluctant to have a male I do not know in. Then the housekeeper cancelled just before she was to arrive for our 1st appointment and was rescheduled for today by their office (without checking with me.)

I will not let a HANDY cleaner in my house EVER.And Handy charged my credit card $97 today DESPITE being told that they were NOT authorized to. I have ENTIRELY lost trust in Handy and it's contractors.

I have never left a review before in my life, but I feel compelled to this time. I tried to book a cleaner through Handy. I was booked for a week out and spent time tidying my house and rearranging my schedule for the cleaner. The cleaner didn't show up and then called saying she didn't have my address. It turns out she was in another STATE! I called Handy and thought the mix up was all cleared up. We rescheduled. However Handy then proceeded to cancel and reschedule for me four more times! Meanwhile I can't get in touch with anyone to help me. Finally, they reach out, apologize and say they have no one in my area- would have been nice to know this in the first place. But, wait there's more. The next week someone from Handy shows up saying they are here to assemble my furniture. It's almost funny but not really. She actually ended up cleaning my house and did a good job. However, she could only do it the one time not biweekly as I need. I have now found someone else to clean my house. So beware of Handy they will quickly book you but you may be in for a circus show.

They started out Ok in the beginning but later on the structure gets very bad for service tech or handyman. I recently use that app again trying to get some side jobs.The rate they gave handyman and technician are very low, ( I'm a licensed electrician and the rate they have is $35 an hour w no trip charge), on top of that they want you pay more to be a premium service member so you can access jobs earlier than the one that didn't pay for it, another way to show they get greedy and want you to fork out more money before you make money. If you don't pay for additional fee, then you only see jobs that no one want to take because it cost way too much than the described hours to do that, for example: they offer like a $70 job for you to change a light at 20ft high ceiling. Just the cost of scaffolding or super long ladder with the vehicle carry that is like over $400 and you have to invest that much to make so little? That's why I haven't found a profitable job for a few months w their app, unless you really have nothing, no jobs from anywhere else, then you can consider using that to survive. You will make much more doing some marketing on Nextdoor or yelp, or serviz app.

I decided to write this review as other reviews on here were from customers, I have experience from the other side, being a contractor for them. The pay rate is low, The customer expectations are sometimes extraordinary from the time and pay allotted. The rating system is unfair. In general just a bad experience. Two weeks after I quit accepting jobs from them I got a noticed that I got a one star review. The reason was I left early--well I never left a job early and does that really rate a one star review? How was my cleaning--was it outstanding?

Many times I had the issues that the customers reported. I signed up for a job, just to be informed that customer never ordered it.

One time I went way up in the mountains, no one home, I am guessing customer never ordered the service as they never got back with me. I made sure to always text before going--but this one no text back and a no show would have cost me $40 or more. So I went up!

So my suggestion is for both the customers and people looking to be contractors is stay away! But I love the idea of being able to pick up cleaning jobs as my schedule allows, not for such low amount of money, unreasonable expectations, and poor management.

On a side note, one of my jobs was for a young man who is investigating developing a similar system. He paid me to stay after I had cleaned and interviewed me about my experiences. So I hope he does develop something better!