Handy

This is hands down the worst customer service I have ever received. I had booked a cleaning, the cleaner didn't show up, and it's impossible to get a hold of anybody who works at this company. It has taken hours and multiple attempts to get a response - despite their claims that they respond "within minutes" and there is only one way to reach them - via their form on their app. They have no customer service phone number. I prefer to do things via email too but if you need an issue resolved and you have to send seven emails and contact them on Twitter before you get a response, a phone number would be nice. Additionally, their version of an apology is to tell me that they're sorry about how this made me feel (gross) and that I actually didn't have a booking scheduled. Except I did. And I was charged for it. And I had emailed a cleaner with their company about my booking on that day and time. They just kept repeating that I had my date mixed up. Which I absolutely did not. This service is literally the worst I customer service I have ever encountered and I'm starting to think they are a total scam.

My name is kuchakulla r. I work at Handy pro. I am writing an review at Handy Pro, about a customer experience. Why some customers are dishonest about there booking. David k is an. Dishonest customer I experience at Handy Pro. David k did not include his Extrem extra work to be added on his booking of price. David k was demanding additional work to be done in his booking. He made up story's on rating and posting, wich he tried to get extra work done without paying for job. I will never work with David k for any reason again. Wich I had to remove his dishonesty from my list.

I signed up for Handy and scheduled a cleaning. Right as the cleaners were arriving, I was addressing electrical issues in my home -- I did not have electrical service. I had to turn the cleaning contractors away. I could not reach Handy - tried several times using their app and website. I left messages, heard nothing. The cleaner came with different information than Handy gave me. Handy was unreachable and could do nothing but send me messages asking for a good rating and when my "next" cleaning will be.

Their disorganized, terrible system was failing before I could even use it.

I DO NOT WANT TO USE HANDY AND WOULD SUGGEST NO ON SIGN UP FOR THIS SERVICE.

Corporate complaints: TERRIBLE customer service. Not intuitive app. They text you 90min before the service to remind you, yet the cancellation window is 2hr without getting charged which I find incredible manipulative. There is no phone number to call to speak with anyone. I have had repeated issues every month.

Professional complaints: Often show up late and rarely do a good job. I booked someone for three hours and they left after one yet I had to pay the whole window. RIDICULOUS.

These services should relieve customers of stress yet all it has been is a nuisance every month. DO NOT ENGAGE THIS COMPANY.

So I got a phone call from this company stating that a customer and each my a service I said OK I'll be there between 1 and 2 They stated that's fine how much does it cost I replied with 199 to 299 they said OK I will give you a call back they call me back is schedule the appointment so I drove to the customer house customers outside stated did they rescheduled with someone else I'll still just got off the phone with them this morning in a said they want me to go to your house he replied no they said someone out here sunday so I drove all away from downtown Chicago to the suburbs didn't get paid nor that a call back from them this company is based out of New York and I'll be very surprised Shady company. Please be aware of this company don't use them you can't call them direct only by email us the first clue that is not good.

Cancelled at the last minute very unprofessional and lacks any concern for the customer. Would never use this service again. Walmart should be ashamed to be a part of this establishment.

My Air-conditioner stopped working on a 102 degree day. I scheduled a Handy appointment for three days out. Temperatures remained over 100 degrees all three days. The day of my appointment came. I received texts confirming, and I confirmed appointment. NOBODY SHOWED UP! NOBODY CALLED! I gave handy a poor review, then all of a sudden somebody called. I called back and received a call center in India that showed no interest in fixing this problem other than re-scheduling another seven days out! USE ANOTHER SERVICE! STAY AWAY FROM HANDY!

The last cleaning 'pro' this app sent me broke my kitchen sink. They then proceeded to book me with the same pro after I had filed a formal complaint, but did not tell me they had booked this cleaning until 2 hours before she was coming. Thankfully they gave me a refund for that cancellation fee but have stopped responding to my customer service inquiries. They also have promised they would call me for the last week and nobody has. AWFUL APP AND AWFUL SERVICE ALL AROUND.

I wish I read the reviews before I signed up. All the cleaners they send are sub standard for the premium bucks you are paying. I signed up a 6 month recurring plan and all my experiences so far have been head aches. The customer service just tries to give you 20 dollar discount for the next cleaning when you complain about the service. When I asked them to cancel my plan, they don't want to waive the $99 cancellation fee. I have never seen such a bad service from a company in this age. Also, they never send the same pro. It's always a different one and they get worser and worser. The cleaning supplies they bring are so harsh chemicals that my lungs feel bad and my migraine triggers. I cannot believe how they can charge premium buck but not take care of the quality. The pro I got today is sick and sneezing all over my place. It's a shame they don't have any guidelines for these things. They only post the 5 star reviews in their site for the cleaners. When you give a bad review, they just filter it out. So when you go to see a cleaner's profile, they all have excellent reviews. That's major cheating. I urge everyone to stay away from handy.com. Being in bay area, you always have other better options. You don't need to go through this mental agony.

I have been using Handy for a number of years. Makaylah is their new hire. She is professional, efficient, and made my place spotless. It is so good to come back to a clean home!

The Handyman showed up on time. Was polite and attentive. He had prepared for the assembly by watching the installation video at home. Did a great job and left the work area in excellent condition.

I booked two handymen to mount a large tv one was great but the The second handyman arrived, did not even acknowledge us when he came in, he was supposed to help lift the tv, but took over, screwed on the mounting brackets, broke one, picked up the broken piece and threw it in the tv box, he did not mention that anything was broken at that point. When the first handyman spoke to him trying to complete the mounting he completely ignored him. Towards the end he said the mount is broken, then tried to imply that it's the wrong mount when the same mount was used to mount the same tv previously. He mishandled a 7000. 00 tv, when Reynold told him to be careful with the screen he completely ignored him. Both though different models had a one connect box he told the first handyman to leave the old box on and not replace it. It was as if he thought I was too stupid to notice what was going on. His attitude was hostile it's the absolute worst service I've ever received from anyone in my life. I will never use handy again because of him. I'm left with a unsecured tv hanging from a broken mount. I will need to purchase a new mount and pay to have my tv remounted I need to be refunded in full for this service, hopefully my tv is undamaged when it is turned on or there will be a huge issue. He was disrespectful acted like he was doing me a favor, did not want to be there and handled my expensive television like it was a piece of garbage. I am beyond upset.

Highly recommend Jaleel from Handy. You get it all with this man. Arrived on time, Efficient, mannerly, quick etc". He knows his stuff. Want the best? This is the man!

When are homeowners gonna realize "Plumbers electricians, hvac, are all professionally licensed and bonded trades! Handyman have not been trained in the dangers associated with each trade nor do they know local state codes or laws nor are they insured if they install a water heater incorrectly and blow up your house for reducing the pressure relief valve from a required 3/4 minimum discharge line to the 3/8 copper tubing that was in installed 20yrs ago by Joe Blow that installed the previous heater on a drunken afternoon with his handyman buddies help to save some money you people will never learn cheaper isn't always better and you get what you pay for anyone having the title handyman without a state license in any of the 3 professions I named above are not worried about your safety or the safety of your children and cut corners to pad their bottom line and because they don't know any better nor attend mandatory state professional required continuing education classes nor held to the industry standards by local and state codes and code enforcement officials nor have the ability to pull required permits to be inspected by qualified inspectors upon completion of scope of work permit covers to transfer liability of insurance coverage if they screw up and cause irreparable damage to your home or its treasured contents so save a buck on your handyman and hope your house doesn't explode or burn down do to shady side show Bob the handyman not being properly trained dumb@$$£$

My first experience using Handy was awesome. The techs were very professional and mannerly. They assembled a bunkbed which came in 6 different boxes. I was very satisfied! The second time I used Handu I had a totally different experience! The tech was late... made an excuse of getting lost. My home is very easy to get to from where ge was coming from. Then it took him a half hour to leave his vehicle and ring my doorbell! He smoked and talked on his phone. I even open the door and waved at him to come in. He turned and ignored me. Once he got inside, he was very disheveled and scattered. I showed him the job and where I wanted the TV mounted. It took a really long time to do a simple job because he kept talking on his phone and taking smoke breaks. And the TV was mounted too high and I had asked him not to put it like that. I was very disappointed and will have to have it redone. But I wanted him to leave my house, so I didn't say anything to him.