Handy

Terrible experience. Handy was the recommended installation source from Google Nest for a smart thermostat installation. Within the Google Nest app it would link to Handy.com for setting up an appointment. As with most apps of this sort, it gives you "availability dates" to set up an appointment. I selected a date and time---took off of work---then 1 hour before the appointment I received a "due to an unexpected event we will not be able to come today" type message. It automatically rescheduled for another day----so, I take another few hours off of work to be available at home----30 minutes before the installation, again I receive a "due to unexpected event" notification of cancellation. So, I called Handy.com customer support and was told that on both occasions, no one (installer) had ever agreed to do the installation, and that's the reason it was canceled. My point is if you didn't have anyone who agreed to install could you have given me more than an hour's notice since I was needing to take time off of work for the scheduled appointment? I'm thinking this is just some type of booking agency that allows folks to go in and accept jobs---but the follow through is terrible and not client friendly.

Marissa was very thorough and took her time doing each area of our home until it was spotless. Went above and beyond in several areas. Would highly recommend.

Handy is an extremely well organized company. It makes certain that the customer and house keeper are both on the same footage. Besides that they have excellent employees.

This was the first time I have used Handy.com for installation. Everything went well. We liked Watson Dixon very much. The dishwasher was defective, so it's not installed.

Don't sign up for handy - it's a scam! If you want to waste money go ahead
Why it is a scam

1. There is no customer service - no call centre all you do is email and the response you get is like after 24 hours
2. They give the option to choose a pro and you think yay I selected a pro with awesome rating who has say 500 great reviews - ohh no they just changed it to a pro with not great ratings and nofication
3. I signed up for 3 month they changed it to 6 months the plan
4.the pro comes late - you wait and then the service gets auto cancelled and they charged me a fees of $15 I had to chase to
Get that refunded
5. Additionally, cause they changed pro automically 2times I wanted to cancel my service - first they charged me $90, then $99 and then late fees
Beware don't use handy! Horrible horrible app and customer service actually no customer service

I SO FREAKING Tired of complaining to the faceless "customer service" people at HANDY who never actually help me. I am about to call the ATTORNEY GENERAL for this ridiculous scam. ONCE AGAIN I have an issue. The cleaner is not here. I clicked the "call" button IN THEIR OWN APP and it was the WRONG NUMBER. I woke some poor guy up saying "you are supposed to have been here cleaning 10 minutes ago" and he had no idea what I was talking about. I rearrange my ENTIRE WEEK and WEEKEND to make time for the idiots that I am PAYING $30 and HOUR for what?!?! Where is the SERVICE? I am starting to HATE HANDY AND ALL OF SOCIAL MEDIA IS GOING TO HEAR ABOUT THIS. NO I DON'T WANT TO RESCHEDULE. I WANT MY HOUSE CLEANED NOW AND FINISHED BY 1; 00 PM AS PLANNED BECAUSE I HAVE TO LEAVE AT THAT TIME. Figure it out guys!

Handy sent an experienced handyman named Alex who built my dresser in the the time estimated with ease. He was also friendly and helpful. I woul recommend both Handy and Alex to anyone.

Retired from my own cleaning business of 18 yrs and waiting for the closing on my BnB I'm buying, I decided to sign up with Handy as a house cleaner. I completed three jobs, received a 5-star rating, had positive reviews, and received tips from customers. Then I went to a job where no matter how many times I rang the bell ( a Ring doorbell with a camera, too) the customer did not come to the door. I knocked, looked around, and finally went back to my car with all my stuff and looked at the App for help. I figured out how to report that the customer was a no-show, but the App assured me the situation was recorded and I would be compensated. The next day I received notice via email and the App that I would not be paid, I would be charged a $50 fee, and to really stick it to me, I would be punished by having the next two days' scheduled jobs taken away from me! I tried in vain to write emails with my side of the story explained. I then received an Email stating that since I was 15 minutes late to the job I would still be charged a $50 fee. Wait, what? I was certainly not late. I was there! The doorbell took pictures!

There is no phone number, no other way to get in touch with your "boss" so-to-speak other than the App! I have to passively wait for further email correspondence and the company had my bank account info, and therefore can theoretically subtract further. Meanwhile I also await my very first paycheck.

Horrible company. Do not use this company. Do not work for them. Either way you will be burned.

Unfortunately I have had several unsatisfactory experiences with service people in the last 18 months. I bought a 24 year old house that seemed ok at first glance, but needed many improvements, repairs, replacements, etc. The shoddy work I've witnessed has been more than disappointing. HOWEVER, the service HANDY provided thought its installer, Max, was beyond expectations! He not only did an excellent job and my chandelier is BEAUTIFULLY installed - he even sent his wife to get the proper light bulbs that didn't come with the light fixture! She didn't know my area but got to the Home Depot, purchased the light bulbs, and Max didn't even charge me for them! And since I am older, I was particular that he should wear a mask (he did!) AND remove his shoes when he entered my room with it's white carpet (he did!) Max was a lovely person to work with - however, it does sound like he's saying BOLT when he's actually saying BULB. Lol... we had a good laugh about that. Super nice person, friendly and easy to work with. Just can't say enough about him (and his kind wife!)

The first appointment was a no-show, I called and received an apology and rescheduled a new appointment. That also was a no-show, I called and they told me the appointment had been cancelled. I am furious, the only reason I purchased the treadmill from WalMart was as a result of the company offering the in home assembly service. I am a senior citizen and I would not attempt to assemble the treadmill on my own. Now I am not sure what to do, I have an unusable treadmill in a room of my home that I can do nothing with. Why does Walmart offer a service that they can't provide? They got me to buy the machine and now I have no way of using it. What do I do?
The following is a copy of the email I received from Walmart after the first no-show --April 22,2021 at 2:02 PM

Hi Mark,

Please accept our sincere apology for your recent experience. You counted on us to provide a service and we didn't deliver. We're extremely sorry for this and want to make it up to you.

The professional who failed to arrive at your booking won't be able to accept future bookings from your account.

We've scheduled a replacement booking for April 24,2021, between 9 AM to 11:45 AM. With a booking reference ID *******.

We'll make sure to match you to a great new professional.

We've also sent a $25 Walmart gift card via email. Please expect the gift card will be sent within 3-5 days from today.

We're so grateful to have you as a customer and are confident your booking will go as planned. We're here to help, so please let us know if there's anything else we can do to assist you.

Here for your home,
Dave

I would give 0 stars if I could. Handy canceled on me 3X, rescheduling all but the last one. I will never ever use this service again. They schedule an appointment with their customers without securing a "professional" in the area. Which is why they keep canceling and rescheduling. It is infuriating. The customer service people are useless, there is no phone number to call. I will not recommend them because they never show up and they cancel the same day, within 2 hours notice. But they claim they need 48 hours notice to book this non-existing appointment. They are the absolute worst. I have missed days at work waiting for them and they never show. Terrible Terrible Terrible

First, I requested Wallpaper Installation on the website however when booked it stated wallpaper removal which I noted immediately in my reservation. I did not receive a correction to my reservation or a response. I followed up prior to my reservation confirming that this was an install. Once I finally connected with my rep – he had very little information about the job or even who hired him - but agreed and showed confidence of the task requested.

Our rep was kind and polite which we appreciated, but was also 1.5 hours late. We do not feel comfortable or allow drug use on our property but it was clear our rep smoked weed before and during the job.

I hired this company to install wallpaper and after 8 hours - completed less than one full standard sized wall in 8 hours (8ftx14ft – top half of wall only). The wall paper used is $200 per roll and there is at least 2 rolls of waste. The craftsmanship is absolutely unacceptable for typical installation.

I've taken pictures of the trash left behind, wasted wall paper and poor craftsmanship provided by Handy. After this poor execution, I will need to replace two rolls of the $200/roll wall paper and hire out another professional to complete the job.

I do not recommend this company for a job well done or for your family's safety.

Not impressed with Lowes or Handy.com at the moment. Purchased the new ceiling fan with their installation… they scheduled it for today. After the first hour of the window passed and no one arrived, I installed the handy.com app to check driver GPS… nothing there… so I texted, no response… so I called. Electrician assigned says he is no longer affiliated with Lowes or the Handy.com service they use to assign contractors but that they keep assigning jobs to him. Says he has repeatedly told them to no avail. Sigh… so I call the number provided for problems, wait a long time on hold… finally get a human, explain the issue very specifically… with details… they schedule it again, this time for next Monday. I get the text about the scheduling… it's with the SAME contractor. I call back, wait on hold a long time again. This time I am told by the Handy.com rep that a note will be forwarded to the supervisor to remove the contractor no longer associated so they can no longer be assigned jobs and then reschedule my installation. I ask if a supervisor is available now to assist am am told I will be contacted in 2-3 days. I will update my review if this ends well, but regardless it's a frustrating experience. So far I am unimpressed… I purchased the install through Lowes because I though it would be a better experience.

THEY scheduled the appointment. THEY didn't give me the option. They just told me that a tech would be out at 7AM. Then at 6:30 in the morning THE SAME DAY they cancell. I'm paying $100 for this installation. What a joke of a company.

Julian showed up on time and ready to work. Very personable and professional. He did an excellent job installing my curtain rods and helping me with my drapes. I highly recommend him!

Paid for Lowe's to install a 230v window AC unit. Over the course of over a month they scheduled, rescheduled, were no shows and twice sent only ONE person to install a 138# unit which requires TWO people. When you call them, it's hard to tell if they understand the English language. Purchased the unit June 23rd and it's August 8th. It will be snowing soon, so I won't need the AC. They're HORRIBLE! I give them a big ZERO.