Handy

The Handy app is difficult to use and they don't have a customer service number. That tells me that their priority is themselves.

Our worker was very satisfactory.

I booked a handyman job with Handy that required multiple visits, which the app is NOT set up for. I selected the original Pro I worked with for the second job, but on the same day of the appointment, Handy appointed me to another Pro. I contacted customer support to let them know of the app error and their resolution was to CHARGE ME for the mistake! I have gone back and forth with their customer support team, writing over 15 emails to date, and this issue is still not resolved. Originally I would have been satisfied with a full credit for the service I did not receive, but now I would like my money back because I don't ever want to work with this app ever again.

They canceled on me 4 times less than a hour before the service appt. There customer service only says "no one was available" and reschedules. You cannot talk to a manager, Google onlys tells me they only can refer me to Handy. I have lost 8 plus hours waiting on each appt that was canceled by them. Both Handy and Google are horrible trying to work with them to get the installation I paid Google for the service.

Love Handy! Got 2 pros on one day for 2 different tasks and was able to easily communicate with them through the app. They both came on-time and delivered high-quality work, thank you Handy!

Technician arrived early. (GOOD!) He did an excellent job assembling the grill. Very happy with the service.

I bought a TV stand from Wayfair. They work with handy to do the install. Handy changed the date of install twice with what I set up with Wayfair. They even set up the install before the item was delivered. I finally got it set up for the original date that I wanted. That was set for Fri morning at 10am. At 8:42 I get an email saying they are rescheduling to 10am on Father's Day. They could not reschedule for the same day. This is after I moved stuff around so the installer would have room. I was going to cancel my order with Wayfair. Wayfair was so great. They are now is now sending one of their installers. I wish I had read the reviews ahead of time about handy and knew they were associated with Angi. And it is really bad when you can't get a phone number to discuss problems.

The service was outstanding. Four items were assembled in record time. Fernando was very professional and took pride in his work. I will absolutely use Handy again.

This company insisted I pay in advance and never sent handyman. They contacted me through as though they were replying to my service request from Home Advisors. The kept canceling due to handyman callout' and wouldn't credit my card when I canceled instead they gave me some rediculous credit towards an order. They are horrible and even left a bad phone number with my credit call billing listings a completely different company. I have foolish text messages for each time the text me to cancel NEVER Again!

Set up a cleaning. They had to cancel or reschedule my first cleaning three times. The last time moving it to a Monday which I can't do since I work. When I said I would just like to cancel the entire thing since obviously they can't get people to show up and they aren't reliable they told me they would charge me $99 cancel fee. I NEVER cancelled try did. THEY changed my cleaning over and over! I have yet to receive a cleaning. They still charged me. This is a fraud and a scam. Worse. They only work through email and send Robo emails. You can't actually get any real people. DO NOT USE HaNDY

I saw an ad for $37 home cleaning which I thought was a great deal so I signed up for a six month plan because you can only get the deal with the reoccurring service. When I looked at when the next cleaning would happen I noticed that the fee would be $99 so I rescheduled the appointment for a date in the future when I did that they charged me $99. So then I canceled my membership and they charge me another $99. So, I have $100 of credit and a $99 cancellation fee that I didn't get back. When I contacted them to complain they said that's our policy. I don't think that's fair several companies allow you to cancel without charging you $100 fee! I think that's ridiculous, Only sign up for a one time service never sign up for a plan with this company I'm very disappointed.

BUYER BEWARE Consumer warning: Do NOT use handy for cleaning services. Someone threw away or stole stuff of my boyfriend's before. We gave them another shot. I canceled the cleaning program the night before a cleaning. They charged me $99 to terminate the contract early. On top of that they claim I canceled the night of and only would refund us for half of the cleaning we didn't get! They also sent the cleaner anyway to the appointment we canceled the night BEFORE! They have been shady and unreasonable and have straight up lied to us. We DO NOT recommend them!

I have no idea how this company is still in business. Their customer service is not too bad, but their installers are not reliable, many of them lack the knowledge to do their job, and the coordination is awful! I got a faucet and the installation was scheduled with this company. 1-week later they sent someone to do an "assessment" and when they finally schedule the installation it was for 1 week later. Meanwhile, I had a leaking faucet, a bucket under the sink, and all the products that I store in that cabinet in boxes! I had a service scheduled with this company previously, and THAT TIME WAS EVEN WORST!

I have experienced a full year of Handy's services for home cleaning. We had our home cleaned once every 2 weeks. Multiple times we've had to send a message because the "pro" didn't show up on time. A couple of times they would say they were on their way, but an hour or so later we'd get a message from Handy that it was cancelled. I've had someone show up to the house, "go to move their car" and then just leave. Had another one show up without any supplies and we had to provide everything. We had to complain to Handy because multiple times the "pro" forgot a room or didn't clean certain items in the home. We were not able to rely on the scheduled times nor the quality of the service. Our experience was that about ½ to of the cleanings resulted in some type of issue (i. E. late/cancelled appointment, poor cleaning, etc.). We've tried to cancel our 1YR plan, but couldn't. We are pleased to move to another service once the plan is complete in a month.

I purchased a genie for my garage door opener last Wednesday at the Lowe's store #3027 in Missouri City, Texas. They referred me to contact the Lowe's installer HANDY. The installer came out to my home last Saturday to install the new garage door opener and now less than a week later it doesn't work and now the springs are broke due to an incompetent installer and now I am being told that I have to pay to this problem fixed. It has not been a week and I cannot get my cars out of the garage. They are telling me that I have to complete another form and wait for 7 days in order for someone to come out to look at it. I called the installer Hector by HANDY several times and they have not returned by call.

The electrician showed up to to install a 240V outlet in our garage, reviewed the scope of work and said he would pick up the material required for the job. I asked if he had a business card, he said they were in his other vehicle; I asked if he was a licensed electrician, he said yes and that he would bring back the appropriate paperwork. He said he would be gone about an hour, left and immediately canceled the installation through Home Advisor with no further contact and no explanation.

I purchased a house in a different state and scheduled to have some nest equipment installed on a specific date. I had to book a flight and rent a car to ensure I was there for the time window given. I waited for hour just to find out my booking was automatically rescheduled. I was annoyed but understood that things happen. So I rescheduled and made a second round of travel arrangements just to have the same thing happen again. I contacted customer service to see what could be done. I called, used the chat, and emailed. No one would help! I even asked if the technician could come a little early on the rescheduled date so that I could catch my flight on time. I was told " we don't do that" by customer service. My options were to cancel or reschedule. This company does not care about it's customers at all. When I can contact several different people in customer service and their attitude are 'Sorry but oh well" that tells this is a company wide culture. I had to reschedule to a random date that I now have to figure out if I can make. Definitely my last time using Handy. If you can help it go with a different installation company or do it yourself.

I have used Handy three different times for different projects and was very pleased with the courtesy and professionalism of the 'experts' that performed each of the jobs. The most recent project was a housecleaning. Karizma was the professional, and she did an excellent job. She was courteous, professional, and knew her business. She cleaned the inside of my oven until it was spotless! She did a fantastic job on cleaning my full bath, and my kitchen floor was spotless as well! She cleaned it as if it were her own home. Thanks, Karizma! I hope to hire you again in the future!