Handy

Save yourself a headache. I've gotten good people and questionable people. A housekeeper waxed my ceramic floors. Went to the car and never came back after stealing my prescription medication. My latest issue was a cancellation I made after seeing that I was being charged around 200 dollars to put a tv on the wall which already had a bracket. After booking I realized they drained my credits to make the price seem lower. Customer service was impossible and after talking to 2 people, the first extremely unhelpful, I got a refund. I decided to close my account because of the customer service and questionable billing practices. My credits were refunded to me. Money that they took out of my account and refunded for the job, they took away from me again when they refunded my credits. They charged double what they would have charged through Walmart. They are worse than used car salesmen.

Terrible experience. Terrible cleaning, workers are abused--the cleaner spilled his heart out to me. Horrible customer service. Ripoffs. The agreement is totally nuts and with all legal language is actually not a proper contract. They charge for cancelling agreement, but they breached it themselves! I should be charging them. They are in violation of NYS Labor Law and I hope that NYS closes them down as other services who are abusive to both contractors and customers.

I am extremely unhappy with Handy. They are super sneaky. They do not send out a text or email reminder the day before the cleaning. The only reminder you get is 1.5 hours before cleaning and there is a 2 hour cancellation policy so you are screwed if you forgot about the cleaning appointment and not home to let the cleaners in. So I out $113 plus they charge you another $99 if you decide to cancel the plan entirely. There is no recourse. You are screwed.

Booked a time for repair of cracked pipe. A few hours before the appointment they notified me that they couldn't find anyone to come out so they rescheduled me for 2 days later. Fortunately it was an outdoor pipe spewing out the water.

The next appointment went the exact same way. Canceled at the last minute.

I think they schedule appointments and hope they can find someone. The only thing they were prompt about was getting my credit card info.

I emailed Handy and told them I wanted a discount because of their delays. They kindly sent me a coupon for $10 towards my NEXT service job. As if I was ever going to use them again.

A friend and I figured out a temporary fix and we did the job ourselves in about 15 minutes and less than $10.

The customer service rep speaks fluent bureaucracy. I'd get responses like "This comment has been added to your file".

NEVER NEVER NEVER AGAIN!

WORST! I do not want to be part of their program and when I say I want a refund so I dont have to keep using their service they said NO! I want my $99 dollars back without penalty. This is ridiculous.
HERE IS WHY: Not only did I have a horrific experience with my first "pro" which they were scheduled for 3 hours and rushed through it in one. I left a review for them when they left and they walked back into the house without knocking and started confronting me about it. The second time. I got a young girl who I had to show and help clean with her. The third time I booked someone and 24 hours later they accepted and then cancelled so I had nobody 2 hours before the actual cleaning time.

I would give 0 stars if possible because the person who came to change out my faucet broke my water filter, flooded my cabinet under the sink, then tried to tell me that parts aren't made with quality any more. Handy can't be reached - they just match and handle payment. If you have any issues, you're alone. I would NEVER hire them again. Cost me nearly $200, the job wasn't finished, AND I had to pay another $125 to another company to fix the water filter. Don't waste your money.

Very frustrating to deal with this company as it will not offer phone contact customer service. Every thing is handled thru e mail and the program is not efficient to answer questions specially if u are just confused or mis- understand something. They will cancel at last minute and will rescheduale without asking what time or day that works for you. I have had lost money and valuable time with their system. I DO not recommand them and will not use them again.

If I could rate their customer service a zero, I would. I canceled my handy services due to backed up appointment times. Nearly impossible to get a refund. Once you are able to get your money back, they will mail you a check within 4-5 weeks. I did ask why they would not give me my refund through the original form of payment, but they never answered me. I will never recommend Handy to anyone.

I have been with Handy for 6 months now and unfortunately I've had many "pros" (Handy's professional cleaners) come out to clean my home. Although I prefer consistency, one benefit to multiple cleaners is that you get a sample of how differently people clean the same things. It has afforded me the opportunity to create a network of those who clean the same way I do. That being said, Shamirah is a GEM! Very sweet, professional, timely and thorough. Shamirah used some of the same cleaning products I grew up on, that was refreshing! It left a very pleasant scent throughout my home. Everything was cleaned with little to no direction just as I like it. I've had a couple that weren't so great, but today I was completely satisfied - Thank You, Shamirah!

If I could I would give ZERO stars!

I was suckered into joining this service. I used them ONCE... the cleaner stole several pair of pants from me. When I told Handy about it. They literally could care less! They made me file another formal complaint in which they made me get a notary sign off on the cost. Exhausted by the 12 emails (that's the crappy way they communicate with complaints) I gave up.

They also willingly took my $99 subscription when I wanted to cancel this service due to the thievery. Do not use this company!

Mawa of Handy is by far the very best cleaning professional that I have ever come across. She always works exceptionally hard and thoroughly and produces wonderful results.

Mawa is every inch a true professional.

I would recommend Mawa to anyone.

We bought a product through Wayfair who offered assembly in our home with Handy. They rescheduled us 4 times. The last notice of a change was 30 minutes before they were to show up. This was for a Thursday at 7:00 AM assembly. After our 3 prior cancelations we accepted the time and arranged our schedule for this. Now we have a rescheduled time for Sunday and again it's for 7:00 AM. Who wants to greet a stranger at 7:00 AM on a Sunday morning? We are so frustrated with Handy and Wayfair that we will never order from them again.

Ver

We recently bought a bedroom set for my son from a furniture retailer online, and it required assembly. We used Brian W from handy.com and he was amazing. He showed up on time, was respectful and polite, and did a wonderful job assembling the bedroom set for us. Would highly recommend the service!