Hammacher Schlemmer

Beware of erroneous monthly charges. I certainly never meant to sign up for Hammacher Rewards for which I was charged $14.95 every month. Perhaps I failed to see some fine print online? Beware and check your statements for any extra charges. Hope this is helpful to others.

Bought an ottoman with table, and table came cracked and scratched. Called about replacement. Was told to send whole package back. Well couldn't find a box big enough to return it, because box was left out in the rain and was soaked. Didn't get much off just delivery fee. Really disappointed with service. Definitely not ordering off here again.

I bought a 700.00 outdoor tree, it worked for one week, called customer service
Returned the tree but they took back the shipping and tax…shorted my refund $52.63…the customer service rep was very hard to understand and kept saying to me they cannot refund shipping.ok.ok. I kept telling her NO.it is not ok.I didn't pay for a defective tree but that's what I got.I want a full refund.again she said nothing she can do.OK.OK…No It is not Ok. I thought this company was reputable.do not waste your money…. Shame on you Hammacher…

I had a difficult experience like a lot of people not realizing that I'd signed up for this rewards program and for way too long the fee was recurring on my account. After calling customer service, Vesta helped me work it out and make sure it won't happen again. I won't place blame on the company because I should've been more vigilant about what I'd signed up for or been signed up for. Regardless of all of that it was incredibly refreshing to have a rep that was efficient and helpful all while being polite and understanding. Thank you Vesta!

Made a purchase for a Christmas gift. The package was delivered left out in snow and rain under a sign that says to please not leave packages in the garage area and please put them on the front porch. Called the company and submitted a photo of the situation. And spoke with "customer service" that said I could file a compliant but they need to first review the photo and that will take 24-48 hours under normal circumstances. This being the year of COVID-19 I bet it takes longer and they would not say if the item needed replacement if it will get here by Christmas. Totally unacceptable for a supposedly top ot the line service company... never again!

I came across Hammacher.com through strictlymancave and I must say this site has some very unique products!
You can spend literally hours browsing through all their products, they're that awesome! They have everything from a Human Bowling Ball set up to a voice activated R2-D2.
The store has been around for 166 years and I must say it is one of the most impressive sites I have come across!

Poor customer service, unacceptable used item shipped, missing qty of multiple orders, and slow refund process. I used to shop years ago, but no more hassle, aggregation and waste times. The order supposed to be replaced is taking too long, requested to cancel order. Customer service reps need to listen what customer is saying instead of just taking calls. Really really unsatisfied with the whole process involved for 2 months for order to be completed! If you have over a month to receive your item, and have lots of patience and time then go ahead and use this web order process.

Hammacher is a horrible company! I ordered an item from them-an epilator from them. After waiting more than a week, I called them. Customer service told me that the item could not be delivered by the delivery company and was returned to them. But they never informed me, and had the nerve to keep my money!

Bought slippers, but product was sent to my old address. Post office charged me $25 postage to forward package to correct address, and HS promised to credit me $25. But when I tried to order another product 3 months later, no credit existed. Called to complain, and HS said they would send me a check. That was 3 weeks ago and still no check.

I don't recommend purchasing anything from Hammacher Schlemmer.

If you Google shop the products in their magazine, you will find them elsewhere for 1/3 the price!
Additionally, everything is noted as 'the best..." The two items I purchased, were far from it. Not quality.
My suggestion, Google shop that product first. What you will discover will make you instantly trash that magazine.

Bought a gift certificate, they sent an email and mailed the number in an unsealed envelope. Used within a week and it was an invalid number. Service doesn't respond to multiple e-mails and the phone number they give is anther scam designed to get you to buy more and redirect you from service. Out a big chunk of money.

Ordered a tree Oct. 19th-so far have received half a tree. No one is able to tell us where the other half is-repeated inquiries have given us many contradictory answers. It is impossible to speak to anyone-- Customer service is terrible. We are now demanding a full refund. Do not buy from this company

No one there makes advertsed wages. They don't tell you all the times they send employees home early per year. It greatly reduces their annual wage. During peak season Nov.-Dec. They do get overtime but it is mandatory. Warehouse employees make so little, many have secondary jobs. Management of warehouse is done by the worst micromanager I have ever seen. He is obsessed with firing people and hiring someone at a lower rate. All the top bosses have left due to him directly. Good supervisors with impeccable records. Under this Management Hammacher Schlemmer has had more complaints about staff than ever before.

Purchased a pair of "Fasciitis Boots" at $90 with no brand details. When they arrived, they were Vionic boots available elsewhere in the same style and color at $20-30 less. Guess they keep the brand names secret so people cant compare prices... As if the jacked up pricing wasn't bad enough, the customer is required to pay for returns AND in addition, the original shipping cost is deducted from your refund! What a SCAM. Will never do business with them again.

I placed an order over 3 weeks ago but never received an e-mail acknowledging the order. When I tried to locate my order on their website nothing was posted. I had to call to find out that the order was accepted and get the number of my order. And it still has not been shipped. THey also offered free shipping because of the amount of my order but I was charged over $17 for shipping. Called back and was informed that the way to get 'free shipping' was to wait until I received my item then send in a receipt where they will refund me the cost of shipping. This company is not worth doing business with again. Been over 3 weeks and the item I've ordered still has not shipped.

I purchased a Holiday inflatable for 400.00 on 11/12/22. The site said it was in stock. I have been calling the Customer service and they keep saying it is sitting in the warehouse waiting to be shipped. I just called again this morning and the guy said it is out of stock and I will not be receiving it this year. This company is horrible. Last year I didn't receive the inflatable until 12/17 and it broke 2 days later. What a rip off. I will never purchase from this company again.

I am giving it one star because that's the minimum. I recently purchased an ottoman for my wife and when it didn't come in a reasonable time I went online and saw that it had been delivered. I called customer service and was told that the item had been delivered to another address and that I had entered that address in the order. The address was completely different than mine in another part of town that I had never heard of. There was no way that I entered that address in the order, I know where I live. I order hundreds of items on line every year and have never had anything like this happen before. I believe there must have been some kind of computer glitch on their end or a hack. The customer service rep said there was nothing he could do about it because I entered the wrong address and that was it! I paid for something I did not receive. I will never purchase another item from Hammecher again

Don A.