The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
The dress was perfect, but a bit too small. I contacted customer service and they made the exchange process simple and easy! Great dress and a great company. Thank you :)
Très satisfaite. Shipping un peu long. Produit de grande qualité
Great service, good delivery time. Good prices. :)
Super soft material. Great fit. Did take a bit long to ship
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I absolutely love my dress the color and fabric is amazing! I ordered an extra small but with I got a small, as the straps are a little tight on my shoulders after a while. But over all I'm super happy with my order and will definitely be buying another one in the near future.
Terrible customer service. The dress I ordered had a small hole in it and they wouldn't do anything about it because I didn't have the tags anymore. They finally gave me my money back only after I demanded a refund.
I love the fabric quality. Fitting is good too! Would recommend to a friend
Everything fit great, great quality, came in the mail quickly.
Love the dresses. Great quality and great fit. I will definitely be ordering more
I absolutely love all of the products I ordered! It's been so long that I've worn something that I loved and actually felt great in. Thank you SO much. I definitely will be ordering again.
Halara has been wonderful to shop with. My first order consisted of 3 skirts. 1 didn't fit quite right and I wanted to return it. They just told me to keep it and refunded me. I in turn gifted it and the recipient loved it. What a great way to advertise! She had never heard of Halara and now she's ordering more. BUT - honestly I just ordered a dress and it's not as comfortable as I expected. (I have a very long torso) I'm afraid to ask to return it cause I don't want 2 free handouts. I did take the tags off and I'll attempt to wear it.
Everything looks good and fits well. I ordered two different styles of skirts, both in black.
Went smooth. Shipping and purchasing. My daughter found you guys and we went with it. Nervous at first but turned out awesome
Love the item I purchased! Will definitely recommend
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.