The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
My skirt fit great and was exactly what I wanted! Thanks so much!
Great love the dresses I got! Both fit true to size
Loved the clothes and colours. The fit was close but the bra band was a bit loose on my dresses... but then again I am a S on top and M/L on the bottom so it's a ot to ask... I can just take the band in myself. Will likely purchase again. LOVE the pockets.
Quick shipping. Quality items. Happy with my purchases!
Great dress - I love it. Fits perfectly and looks stylish
Shipping was so slow and tracking info was not helpful
I had ordered 2 dresses in small. They were a little too snug but the material and quality were phenomenal! I contacted the company and they sent me 2 mediums and told me to gift the smalls! Such amazing customer service! I was able to gift them to a bride and my daughter.
The process went smoothly. Love my items, nice quality
Shorts and dress look a lot longer in ads then in person
Sorry to hear you were disappointed with your purchase. We just reached out via email too! Hope you’ll give us a chance to make things right.
Loved my stuff. Super comfy. However it took forever to arrive.
Sit made it easy fpr ordering and wonderful product
I ordered a workout dress and was very exciting about it. The dress ran very small and was nearly see through with the color I ordered.
Hi Mallory, Sorry to hear you were disappointed with your purchase. We just reached out via email too! Hope you’ll give us a chance to make things right.
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Hi Holly, sorry to hear about your negative experience regarding shipping time. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!