The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
It was fine the shipping didn't take too long and I am happy with the products
My niece loves the dresses, skirt and top I got her
It was pretty slow, i got it in a month. And it seemed advertised as a couple weeks
Hi Madison, sorry to hear about your negative experience regarding shipping time. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!
Easy to order and did not take long to receive in the mail. I dont believe the product was true to size.
The clothes I received are great! 10/10 recommend. My only problem is that shipping was way too long. It told me one thing and it came weeks later.
Quick, easy and super affordable with great quality clothes!
Shipping was confusing, customer service was at least responsive.
Good service, quick delivery, nice materials as well
Inaccurate sizing. Won't give me my money back, just a gift card that doesn't even cover shipping
Sorry to hear our product ordered wasn't the right fit for you. We just reached out via private email too! Hope you’ll give us a chance to make things right.
Site was intuitive, and shipping was ok. Not terribly fast or slow. The skirts that I purchased were xL and everything about them is great; fabric, pleating, hidden shorts etc. Except one part of the design, a band that goes across the bum sees to be made out of a different material or cut differently because it doesn't stretch like the rest of the material and it rises up and makes it look like the skirts are too tight. It's unfortunate because the rest of the skirts are almost too loose
The dress felt like they ran a little small but the material is amazing. Very happy with my purchases. Skirts also fit great and again, amazing material. Love how soft and cool all in one.
Shipping was okay. I got a pair of shorts, a skirt, and a workout top. The top was pretty, but tight. Skirt was good, but short were you could see the spandex. The shorts I LOVE but are tight. I used the correct size chart so do what you want with that information.
My order came when expected, and it looked great on me.
Everything fit perfectly! Halara customer service even changed the size of my shorts based on feedback from other customers due to them running small.
Great, the dress is very comfortable. I would order again
Love the dress/short outfit fits perfect
The shorts are tight and material is very thick and hot, need to go up on size next time
It was so easy! It was pretty fast too and the clothes are great!
Good product, skirt ran a little small but the dress was nice. Shipping was fairly fast too.
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Thanks for sharing your feedback regarding our offers. We'll contact you via email with to discuss further. Thanks!