The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
I have found GuruAid a very reliable, respectful company to have for your tech. Support. I have used them since 2011 and I will continue using them.
They are very kind and efficient. Thanks for all the help.
Thank the people at guruaid for the really good cleanup on my computer. They were very fast. Dave bates
I called guruaid today for help getting a website. The technician was very courteous and most helpful in correcting my situation. I would reccommend guruaid to all ny friends for help with their computers.
I had the pleasure of dealing with your "Farooque" today and am very pleased to say it was an enjoyable experience. My problem was solved in a very well explained way and I will certainly tell friends of my satisfaction.
Thank you
Keith Palmer
Courteous and very, very professional, if you have a problem Guru Aid will solve it
I have been with GuruAid for 2 years now. Every time I have called, I receive nothing but courtesy, patience and very knowledgeable technicians. My service today was provided by Bishwajeet Bose where I experienced the same. He accomplished all of what I had hoped. I would recommend GuruAid to anyone who needs a computer technician support. Thank you GuruAid for being there for me!
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Another excellent service. Vikas Singh corrected my errors very quickly and professionally.
I am well pleased. I have been a client for a couple of years.
Thank you Bishwajeet Bose for efficiently resolving the issue with my computer and cleaning up and fixing up my computer. My e-mail address book is now working perfectly.
Guruaid took care of my viruses and my computer is running faster. I recommend them to anyone who is facing issues with their computer
Mahua Majumdar was a total life savior today. I appreciated all that she could accomplish for me in timely manner. Thanks to her and guruaid i'll sleep better tonight.
Astrig
The technician was very helpful. He explained everything he was doing and worked in a very professional manner. I would recommend him to anyone with a issue on their computer. He knew what questions to ask and had answers for all my questions.
I received the help I needed in a respectful and timely manner. Thank you.
I've used GuruAid for several years now and they always get my computer fixed up and running well again. I'm not techie at all and with this service you don't need to be techie, just in front of the computer. I will say that you need to plan to be home for at least 1.5 hours though, as it's not a quick proceedure.
I contacted them originally because I had been hacked. They have been great at restoring my computer and keeping all of the computers on our network cleaned up. Thanks so much!
GuruAid go out of their way to make sure your computer is working at its best. Very helpful staff.
The tech did everything to my satification and I am pleased with the results. He corrected the problem and than checked to make sure everything was working correctly.
Problem was resolved and computer cleaned up expeditiously. As has come to be the norm, service was efficient and courteous.
Answer: Guru Aid is not a scam. I have them clean and tune up my computer about every 4 to 6 weeks. It does take a couple of hours and you have to sit in front of your computer but you can see them doing the work. They keep my computer virus free and running much better. I've been impressed with their technicians. GuruAid gets thumbs up from me!
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.