How would you rate GunBroker?
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Texas
1 review
19 helpful votes
Follow Nick X.
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Stay away...
June 25, 2014

Stay away... even their telephone number *******164 is a scam. Dial it for yourselves. This website invites criminals to come in and sell items that don't really exist. At least GunBroker.com should validate their names on Bing or Google to determine their legibility. Ammo from deuce******* is Jason Skeens from Pikeville, KY... bing and google it... watch what pops up!

Date of experience: June 25, 2014
Illinois
0 reviews
4 helpful votes
Follow Drew H.
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ABSOLUTELY TERRIBLE
November 29, 2011

ABSOLUTELY TERRIBLE. I have a 100% feedback score from eBay after doing business with them for 10 years. In contrast, I found GunBroker.com to have the worst customer service. They pretty much ignore you and you can't call them, either. Plus, they have an F rating with the Better Business Bureau. Do yourself a favor and take your business elsewhere.

Date of experience: November 29, 2011
California
0 reviews
11 helpful votes
Follow jeff k.
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Won a 32 colt single shot rifle( a Walnert Filbert) that booked at about 280.00. The clown seller did not put a reserve on it so I got it for 83.00 dollars instead of hiding from me like a little kid he should of answered the phone and said hey guy I'm sorry I messed up by not putting a reserve on this and I just can't sell it for the 83 bucks. The last gun I bought on GB the seller refused to email a tracking number and told me he couldn't be bothered with sales that merely totaled out at 1100, 00 dollars. So what is GB? It has become a place that faceless psycho dealers frequent because the owners of the site have refused to police it

Date of experience: June 21, 2016
Texas
0 reviews
9 helpful votes
Follow Fred J.
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My experience on Gunbroker.com as a bidder/purchaser was very pleasurable. The notifications as to my status as bidder were prompt and accurate. Once the bidding was over, my dealings with the Seller, Bondi Biermeyer, went very smooth to completion. It is nice doing business with a true gentleman.

Date of experience: September 18, 2014
Michigan
0 reviews
10 helpful votes
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Gunbroker is trash
March 3, 2016

Whomever it is that runs gunbroker has no clue as to what customer service means. They don't care about the buyer or sellers on their site and they will not answer questions and they will not refund your money if you get scammed. They only care about fees that get paid to them. If you are a seller, beware of gunbroker because you will never get your fees back if you get a non paying bidder.

Date of experience: March 3, 2016
Michigan
0 reviews
4 helpful votes
Follow Josh M.
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I purchased a factory new fire-arm which comes with 3 magazines ( as part of a special). However, when I received it, it only had 1. I gave the seller a bad rating after offering them to resolve the issue. They didn't so I gave them an F. The seller gave me an F in return even though I paid via PO Money Order and put it in the mail the next morning ( no reason for a bad rating) and GUNBROKER.COM edited my review of them and put words in my mouth. This is fraud.

Date of experience: October 5, 2013
Oregon
0 reviews
12 helpful votes
Follow Jerry R.
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Beware of any "BUY IT NOW" auctions. I just paid $115 more than I intended to bid since the site automatically bid the buy it now price without letting me make a lower offer. I was in the process in bidding the MINIMUM bid $175.00 when suddenly I was the bid winner at $290 for a USED gun. I could have bought a new one for less! Of course they do not have any FAQ or comment section to resolve this issue.

Date of experience: April 18, 2015
Georgia
0 reviews
4 helpful votes
Follow J H.
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What a bunch of scam artists. Lying dogs! Started to fill out the self declared "FREE registration" only to find it's only free for gov't and corporate email. The other 90%+ of us using yahoo, gmail, etc... PAY FOR THE FREE SIGNUP? Maybe they shot themselves in the head and forgot the definition of free? They make no mention of why they should charge, or why they claim it's free fraudulently, and there's no way to contact them without an account. I've never heard of an auction site charging you just to register, and to lie about it... surely wouldn't trust them

Date of experience: May 19, 2013
Pennsylvania
1 review
1 helpful vote
Follow Michael G.
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I have been a member of Gun Broker for many years buying and selling firearms with perfect
Feedback from the buyers and sellers.
Now they tell me that I proved that I don't want to do business with them, and canceled my account and it was my doing the cancelation. They say that they will renew it if I get in touch with them telling them I will never do that again. Well there is no way to contact them, so how do I do that? I even was a supporting member as to
Have payed money to them. Don't be fooled stay away!

Date of experience: June 22, 2016
North Dakota
0 reviews
3 helpful votes
Follow Knot H.
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The Gunbroker web site is a joke, you will have problems logging in, pages will not load. As a Seller, the Gunbroker website is a waste of time because of site instablity. Worse yet, the Gunbroker staff does not care.

Date of experience: September 18, 2013
Arizona
0 reviews
2 helpful votes
Follow john s.
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I don't know why buyers are complaining.
I just won the first auction I bid on, and the sellers all clearly state the price, whether there is a reserve amount or not (amount is not visible, though), and whether they charge taxes or CREDIT CARD FEES!
I chose one who did not charge a fee and used my card! Now I just contact my FFL dealer and pay him to receive it for me.
If the deal goes wrong from here, I will write a new review.

Date of experience: November 21, 2013
Illinois
0 reviews
4 helpful votes
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After having minor problems with the site as a seller tried to clear up an issue with a buyer. There was some confusion we agreed he didn't have to pay. THEN had to go through two months of hassle to try to get my fees refunded. Which they never did. Wouldn't let me close the account until the remaining fees, including the ones they refused to give me a credit for were paid. Paid the rotten fees. FOUR months later I get a monthly statement on my closed account stating not to pay anything because I had overpaid and it would be applied to later billing. AGAIN ON A CLOSED ACCOUNT!

Date of experience: June 12, 2013
Maryland
0 reviews
5 helpful votes
Follow Ken L.
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The people that run gunbroker are quick to take your money but refuse to help you in any way and takebno responcibility to police their own website of frauds and cheats. It really sucks overall. Be very careful if using the site. As a seller or buyer their feedback system is b. S. and can never be trusted as no one leaves neg feedback because you retalitory feedback for telling the truth. Stay away

Date of experience: July 18, 2013
Florida
0 reviews
13 helpful votes
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Dons Guns, Victoria TX- less then honest! Bought a Win Md 23 from him, "as new". Forearm would not go on. He said take oit to a gunsmith and he'd pay the fix, had to be small issue. Sent it to Nuline, about $450, some of which was shiping. Sent him the invoice, 3 weeks no answer. Called and he was on hyper drive that he wasn't paying that- said i gave NuLine cart blanche to charge whatever. Offered $150. Told him to keep it, rather list him as dishonest and not a man of his word. Nuline is as good as it gets for old Win. Didn't expect him to pay shipping. Won't deal with him again

Date of experience: April 15, 2015
Arizona
0 reviews
0 helpful votes
Follow Edward G.
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Have been on this site for over 10 years and done 100's of successful deals! But with any site that you routinely buy and sell off of; you do run into dirt bags that don't understand or expect more than they paid for! I received a negative feedback from one of these dirt balls because I didn't promptly ship an item even though I refunded the fellow's money as soon as found out about the problem! I had explained to ths dirt ball that I was in the hospital with a life threathening illness and all he had to say is that I should have shipped the item or refunded his money promptly-- I even returned his uncashed money order that took him three weeks to send in the first place but that was not good enough! So if you can put up with the occasional dirtball this site s the best one I have ever been on; forget the others you will like Gunbroker!

Date of experience: November 1, 2013
Maine
0 reviews
13 helpful votes
Follow Jason W.
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I won a bid on gunbroker.com, and the vender charged my card twice and refused to credit my account on the second charge. After bringing this to the attention of gunbroker.com, and providing feedback on their site about the vender, that articulated the situation and the venders refusal to credit my card, gunbroker.com terminated my account without providing a reason. It simply is not worth bidding on gunbroker.com and doing business with their associates.

Date of experience: June 7, 2016
Texas
0 reviews
1 helpful vote
Follow Billy G.
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If you are a knowledgeable and responsible gun trader there is very little risk using this site. I've had good experience with all the sellers I've dealt with. However, I would rate the MANAGEMENT of the site as below par. There is NO EXCUSE in this day and age not to have a responsible person in customer service to talk one on one with - and I don't mean an on line "chat". Gunbroker really needs to fix this problem.

Date of experience: August 29, 2013
California
3 reviews
10 helpful votes
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WORST CUSTOMER SERVICE!
November 29, 2022

WORST CUSTOMER SERVICE EVER...wait,there is NO CUSTOMER SERVICE.!
Purchased a "Factory New" gun off the site appx. 2-01-22 and when it arrived it was clearly 'USED"...contacting seller did nothing and they finally told me to F*#&-off I was harassing them.
So as per GunBroker site I filed a claim appx. 5 months later...sent all reciepts and info to their claims dept which has insurance up to $400 for damages.
To date,11-29-22 I have heard NOTHING back from GunBroker and there is NO way to contact them again once the claim was submitted...They just keep you hanging...sent them another email 2 weeks ago and again.NOTHING...
I will NEVER buy off their site again...you have no protection.! Way to many scammers on the site,like person I bought from...only accepted USPS Money Orders so cant even file claim with my MC company!
I thought of filing criminal charges due to fact $$ was sent via USPS...but just not worth the hassle.
BAD COMPANY...if something goes wrong your on your own.>!

Date of experience: November 29, 2022
Louisiana
0 reviews
13 helpful votes
Follow Darrell C.
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I have NEVER in my Life had an on-line vendor want this much info... not Amazon, Not Ebay (buy & sell)... NOT ANY... NONE!

After you give them all of your personal info, Address, CC Info, email... all of it... you automatically get flagged?

THEN... they want you to send them a Copy of Your Drivers License (Not gonna happen) along with Copies of bills that come to your home addressed to you (NOT gonna happen)

I've bought a ton of guns from dealers and tons of ammo on-line along with a myriad of many, MANY other on-line retailers and dealers... NOT ONE has ever wanted that much "Identity Stealing Information"... there is not a single gun they have or will ever have that will entice me in to that setup!

AND... WHAT REALLY MAKES IT STINK!... I've bought ammo from them... YES... Shipped it to my home... signature required?

Date of experience: April 14, 2016
Washington
0 reviews
5 helpful votes
Follow Ken B.
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Terrible
April 14, 2013

Terrible. I wouldn't recommend this site to anyone. The auctions are a joke. I think it's rigged and they don't allow you to win until it gets to a number they want. I won twice and they have a 15 minute rule. I think a win is a win. I won and they allowed 15 minutes for NEW person to join the bidding. I won again and they again tacked on 15 minutes. What a joke. There's no assurance that the other bidders aren't working for the seller either. Don't waste your time!

Date of experience: April 14, 2013

Overview

GunBroker has a rating of 1.3 stars from 231 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GunBroker most frequently mention customer service, credit card and phone number. GunBroker ranks 315th among Sporting Goods sites.

service
51
value
45
shipping
38
returns
38
quality
41