Guest ReservationsReviews 1,225

Worst mistake ever. I was misled with the website thinking that I was booking directly with the hotel. I put the wrong date by mistake and when I called they said that I had to book another night. I was also charged an extra $69 and they couldn't explain what it was for! Never again and I'll definitely make sure that I book directly with the hotel! Their customer service is also horrible. No stars at all for this deceitful website!

Can't believe they got me. Googled "Hyatt Regency Orlando Airport" and their link came up intentionally looking exactly like the "real" Hyatt link which was further down the page. Nothing on their site hints that they're a 3rd party booking site. Everything looked like I was on a Hyatt reservation page. The price was exactly what I was expecting, so booked the room, but after clicking "purchase" the confirmed price was $120 more than the price they listed. I called immediately and after getting a 20 minute run around finally got them to refund the FULL purchase price including all fees. 3-5 days for the refund to process, so we'll see. But I have an emailed refund confirmation, which should make challenging the charge with my credit card company easy if the refund fails to process.

These guys are slicker than snail snot. I googled the name of the hotel and their webpage came up. It looked very much like an official corporate page with detailed pictures of the hotel lobby, rooms, pool, etc. The agent lied multiple times to me. I asked if I was dealing with Marriott directly and was told yes. I was told the room was the last one available at the rate of $222 (there were multiple rooms still available). I asked him if that rate included a 15% discount offered by the nearby University to parents and visitors. Again the answer was yes. I also asked if the property had a charger for electric vehicles. He assured me that they did. Also a lie. Fortunately I recognized that something wasn't right and cancelled the reservation. My debit card was refunded in the full amount. I booked the same room on the same night directly through Marriott for nearly $100 less!

I was scammed by this website. The URL was 'mgmgrandhotelcasino.guestreservations.com' making me think I was directly booking on the website of the MGM Grand Hotel in Las Vegas. Furthermore the price advertised changed after making payment (an extra $140 tax recovery charges and service fees) and the room was not the right one. I was not aware that I was booking on a third party website until I received the confirmation email. I sent a message through their website without result. I called their offshore callcenter only to hear a guy with a strong foreign accent telling me that a refund was NOT possible. The prevailing policy for most chains is still fee-free if canceled 24 or 48 hours before the scheduled arrival. We are talking about almost a thousand dollars.
So this fraudulent website conned me into booking the wrong room for a much higher price than advertised and is NOT willing to refund me.
STAY AWAY from guestreservations.com and check the URL before you are scammed thinking you're booking directly with the hotel while you are on a third party website that will not refund you if anything goes wrong.

Guest Reservations is a scam site. They tag their name at the end of the hotel so you think you are dealing directly with the hotel. Horrible practice. Then the added almost $75 to the original $112 room cost.

I know some of that is tax but they did not show a total price before the credit card and confirmation of the reservation was done. No way to cancel. You lose it all if you do. Stated in the email sent with the confirmation.

I am writing this letter regarding a hotel reservation Confirmation R******* with guest reservations.com On August 15,2019, for two nights October 31-November 2. I pre paid $445.48 for this reservation. Payment was made by my Master CredutCard on 8/14/19. Seconds after receiving what I believed a legal confirmation, I called and disputed the confirmation clause that stated No Refund and explained that I would NEVER make a non refundable reservation because I have lung cancer stage 4. They did not care. I called 8 times trying To speak to a Supervisor which they refused to and told me there were no supervisors. I then wrote at least 10 emails to Initially. Just requesting a change on the wording of Full Refund in case my health was not well. They refused. I called the hotel directly Embassy Suite Downtown Tampa Convention Center and they had no record of my reservation. I called 3 different phone numbers the Hotel provided me and "Ann" acted surprised and told me that she was sending an email to the hotel and I would be notified by email. Hotel management had their hands tied since I made a reservation through what I though was an Embassy Suites legal webpage. I gave contacted guestreservations.com everyday since 8/15/19 A Jeany G from guestreservations.com emailed me and said she was going to get me "a one time waiver" and get me a full refund. This was on 8/26 and that it would take up to 5-7 days. On 9/3/19 I contacted the Better Business Bureau in and explained the scan of this company. Today I received an email stating they can not refund Eventhough to this date 9/4/19 the Embassy Suites DOwntown Tampa Convention Center has NO RECORD of my reservation.

CHARGED 14$ more at checkout

I am completely unsatisfied of GuestReservetion.com

They showed first a really low price, then at checkout it increased of 14$ more without even that I could notice it, because the price was written on the side of the webpage.

I will not use this service ever again.

MISLEADING URL
Actually they have a misleading url too, on the url I have read the name of the hostel which I wanted to book, so I even thought I was booking at the hostel´s website.