Guest Reservations

Unfortunately I hadn't seen any of the thousands of warning reviews for this company and its various other guises before I got scammed. My booking almost doubled to €705 once I had paid for it, and it took me several weeks to have them cancel the booking. However that didn't solve the problem since they have now taken my money and I have neither money nor a valid hotel reservation.
Ignore the dozens of automatically generated five star reviews with no text on them, they are just put there to bring up their ratings. This is a crooked outfit, a scam designed to take your money and put it in their pockets.
Don't even consider booking through this outfit. And beware, they masquerade as the actual hotel website, or as the reservations department of the hotel, with a page that looks like the hotel's site and prices that match those of the hotel. However when you click and pay, you find they have added a huge mark-up, almost as much again in my case, and you can do nothing about it.
I have been in contact with the US embassy to make a complaint to law enforcement, but I don't know if that will help me get a refund.
Best advice is to avoid them altogether. If you can't book directly, use a genuine reseller like booking.com

I had one of the most horrible experiences I have ever had with Guest Reservations. They charged me a $225 tax recovery fee that was not disclosed in the subtotal cost. They have you fill out your information and payment info after reviewing the subtotal. It is not until after you confirm payment that you will get a receipt with the additional $225 charge and explanation of the charge. I spoke with 3 customer service representatives, one of which actually hung up on me. I am appalled by the service and the inability to provide me with a resolution.

If I could leave 0 stars, that would be more fitting. They had us book a hotel room for way more than it was supposed to be. When we canceled to get a better price through the hotel, that's when they tried telling us that there would be no refund. This was never stated at the time of reservation and on their website it says that a refund usually takes 7-10 days. They are very rude on the phone when trying to get answers and are not at all helpful. They completely screwed up and now we have their outrageous charge. We will continue to call and get answers for this because no one has been helpful yet. So disappointing.

I just reservations for a hotel room $77 a night this site charged $71 in taxes and fees. These are a bunch of con artist stealing your hard-earned money. If I canceled the reservation I would be charged a $154

Beware: if you browse multiple websites to look for the best price per night or per travel site. Guest reservations will take your money before they've let you see what you are paying for. Didn't press confirm? That doesn't matter to guest reservations! You gave them your credit card info. And if you were looking at unrefundable reservations? Well then they won't give that momey back even if you explain to them the unlawful situation. Skip guest reservations, use someone more trust worthy.

El lugar bonito aunque ya muy descuidado el mobiliario, no ponen mucha atención en la limpieza aunque cumple lo básico. El servicio PÉSIMO, no te ponen atención y nos negaron una almohada 🙄. Los hoteles venden servicio y aquí es de lo que más carecen

I tried to book a hotel through this website and my bank texted me and flagged it for fraudulent activity immediately and declined the charge. In the text it said reply if this was you and we will not authorize the charge, you will just have to try again and it should work. Obviously i knew it was shady so i went to a directly to a hotel website to book and reserved fine without any suspicious charges. However the next morning the reservation was reserved anyway at 8am according to customer service. I was not even awake then. Then i tried calling them directly to cancel and refund the reservation. Don't even waste your time let them put you on hold forever and ask you to call back several times. Just go straight to your bank and have them reverse or dispute the charge because these people will not give you back your money.

Do.Not.Use this site to book your hotel. Large fees are added AFTER you enter your credit card and confirm. It's then too late to cancel. Unethical and fraudulent

This "agency" is a scam. Called the "guest reservation" number associated with a hotel I was looking to book. Upon discovering that this was a booking service, I indicated that perhaps I should be talking to the hotel directly. I was told that if I called them, I would be told to call Guest Reservations anyway, so "no need". I inquired about corporate rates and was told there was none available. Was quoted $107 a night rate, but then $43 of "taxes and fees" was added. Upon arriving at the hotel, I was told that they do not require a call to this agency and a corporate rate of $89 was available plus 11-12% tax.

Booked a hotel res at what I thought was the Travelodge Suites by Wyndham own site using the hotel name and location online but 'Guest reservation' site came up with hotel name and location in Bold lettering 'Guest Reservation' in small print. After finding a good rate I booked with my CC and confirmed. Then the confirmation came back with a total price of an additional 65%. 19% was expected taxes but not an additional GUEST RESERVATION'S hidden so called 'Recovery Fee' of 41%. No breakdown or explanation of said RECOVEREY FEE. I attempted to cancel the reservation 10 minutes later but advised online. NO REFUNDS. Called their 1 800 number and only got a recording saying If I cancelled I would still be charged the full amount... DO NOT BOOK with 'Guest Reservations' site unless you don't mind paying hidden fees!

When I booked I thought the price shown was for the whole stay, it turned out to be for one night. The total for 3 nights was a shock, and £130 more expensive than book. Com. It's a rip off.

Hi, I want to tell you that I was in your hotel for about 10 days. And I want to tell you that I am ready to return to your hotel because the service I received from a girl named Erica greeted me every morning with a lovely smile and kindness and with great joy saying good morning sir is something that shows the workplace that cares for its employees and it makes me want to come back to you for another vacation soon I would really like you to continue to care To Erika and the rest of your employees who provide service from the soul

First they make it look like you're at the hotel website. It's not!
Then I was shown a rate of 208$ a night for a hotel, so I naturally thought that the total for 2 nights would be 416$. Less than 2 minutes had passed after confirming the reservation, and imagine my surprise when I saw an amount of 644$ being charged to my credit card. It's a commission fee of over 50%! It's just disguised under the label tax recovery charges and service fees. I called them right away to cancel the non-refundable reservation as it had been less than 5 minutes. The customer service rep just repeated the script that it was a non refundable reservation. After insisting on speaking with her manager and waiting for several minutes, she came back with a deal that she read from a script and wasn't quite clear. I understood they'd cancel the reservation,keep 10%, and refund the rest. I tried to confirm that was the case using different words. She confirmed, or so I thought... At the end she recapped and actually no, they were not refunding the total minus 10%. They were unable to cancel the reservation, and gave me 10% refund, keeping a 40% commission. What a thoughtful gesture! Very nice scammers they are!

I was charged an extremely high amount of tax recovery charge/service fees on top of my hotel reservation cost. It added 44% to my reservation cost. I thought I had called the hotel reservation line but was mistaken. I thought the amount would be adjusted on my final bill. I complained to customer service but to no avail. I will never use this site again.

I made a hotel reservation on my mobile browser and the final payment submit button on the site is on what looks like the bottom of the page so it is easy to not see the charge amount until after booking. The fee was on the page but was lower on the page.
The fee was 139 dollars on a two night stay where the room rate was 154 per night. The hotel states that if I booked directly with them the fee would have been closer to 40. The fee includes the taxes so some amount is expected.
The booking was made a week ahead of the stay and the company was contacted requesting a refund immediately after booking.
The company refuses to refund the booking stating the hotel won't let them. The hotel states that they will allow the cancellation.