The quality of the pictures are poor. I did not receive my first book although they tell me a duplicate was sent over 3 weeks ago. I hope I do not have trouble canceling as others have stated in their reviews. While the idea is good, the quality is not.
I've had ordered quite a few books since 2014, and those books from the early years are now completely USELESS! Pictures are faded, starting to get fuzzy, and the color changed drastically compare to pictures printed on real photo paper. I keep all my photos in the same closed cabinet, no sun light, and not going through them often at all. Feel like I wasted all the money and now I have to print them ALL AGAIN, that's 6 years of pictures. Thanks for nothing.
It took 22 days to get to me. The quality of the pictures were poor (very blurry and weird coloring) and it was printed on a thin, flimsy paper. More than half of my photos had a weird crease down the middle. Hey, but at $2.99 you get exactly what you pay for. I love the idea, but I would pay more for better quality.
It took forever to get my first book. I thought I would try it again, ordered second book. My first book took forever and I didn't receive it until after I ordered my second book. The quality is very poor. I would rather get my prints from Walgreens. I will be cancelling before my third book for sure.
The quality of the books is HORRIBLE now. The pictures fall out as you are looking at it upon arrival. The picture paper is extremely thin. The outside is so poor quality that the coloring rubs right off. We have looked at the book twice and it looks like we've owned it for 5 years. The quality is terrible since the acquisition. Such a shame since we use to love groove book and have been members since it aired on shark tank. I canceled my subscription.
Omg! Just got my first set of prints today and I LOVE THEM! The photos are perfect! The photos come in this awesome photo book that has a very nice look to it.My Grovebook was delivered right on time as they said it would be and Monday was even a holiday! Thanks GrooveBook! I will continue to use you and I will also tell more of my family and friends about you. I am absolutely happy with GrooveBook. YOUR AWESOME!
I signed up three months ago and haven't received a single book! I would not use them. They still charged me. I emailed them and they never got back with me...
I love the idea of this service and I love the price point. However, the quality is very very poor and low quality. Paper is very thin. Photos are blurry and off in color. I expect them to deteriorate further with time. I stuck with it for 9 months and have 9 books. I didn't have any problem with the app, customer service or billing. I just hate the quality and had to finally cancel my membership.
I really like this app. I have used it for more than a year. I have had no problems till recently. I saved an address and it only saved half so i think it is going to the wrong person. I have no issues i would love to be able to help those that cant work it. My email is *******@gmail.com
Shame, seemed like a great concept and I as excited. The app crashed constantly on my iPhone 6 - I was never able to choose photos for a book. I emailed Groovebook, got a reply saying they couldn't find my account because I used the wrong email address to send it. EVEN THOUGH all the account information, including the email used to sign up was in the body of my message. I resent using the email associated with my account. They never answered. Weeks ago. And they want me to pay for a subscription? Oh, yeah, they make it a complete pain to cancel, too. They oughta be ashamed.
And now responses to tweets saying I never responded to their emails. This, after many emails exchanged and account finally cancelled. Wow. Accusing me? Shameful.
So far my experience has been positive. For 2.98 I get 100 pictures which is a great deal. I scrapbook with the pictures using the project life format. The paper is a little thinner which I like so I can use my 3 x 4 punch easily. It is a great way to get your pictures off your phone. Very easy to upload pictures
My 2nd book came before the first one ordered and all the pics in both books came out horrible, and blurry or cut off! I'm so disappointed, as I need to clear my phone off for an event and deleted the pics that I had ordered! You get what you pay for I guess!'
I have been using Groove book for 2 years. It started out great and now the app suddenly forgot my password and i know what it is but it wouldn't let me login and i cant get a hold of anyone by email. Also i was being charged $3.29 every month on my card for 2 years then it suddenly jumped to $5.79? Crazy and i cant upload any new pics because i cant get anyone to email me back.
The people in groove books customer service desperately need training in "customer" service. After numerous issues, and being told there are problems with my account, which were never specified I never received either of the two books ordered. I was so excited after seeing them on Shark Tank. What a GRAVE LET DOWN.
This company sounded so good at first until I tried to upload my pics! Ugh! Took forever and kept crashing, but I thought it's ok cuz it's cheap and I will have pictures every month. Haha! The pics are low quality and they didn't even send the ones I had download half the time! Thank god my bank sent out new debit cards with new numbers... now groovebook can't charge my account anymore! Not worth the $3 a month!
Like a lot of the other reviews Groovebook was great until Shutterfly took over. The quality of the photos has gotten worse. I ordered their magnets and when the first set came in the images were completely blurry. I thought maybe it was because I zoomed in just a hair it distorted the image. The last set I ordered I did not alter the picture at all and it came in just as blurry as the last set. Why did the reminder feature get removed? Will never purchase from them again and will be canceling my subscription.
I ordered my first groove book at the same time I order my 101 free Shutterfly pictures on November 2nd. I paid Groove Book 2.99 for shipping and handling. Shutterfly charged 7.87 in shipping and handling but at least I got my pictures in a week. It's been two weeks and still no Groove Book. I will be cancelling my subscription as soon as it arrives.
This is a rip-off. Pictures uploaded/ordered on November 17th have still NOT been received on December 10th. Previous pictures ordered are of extremely poor quality and cut off portions of the original images.
The home page of their web site shows that you will receive the pictures in 10-12 days. It is only if you find the "fine print" in their Frequently Asked Questions where it tells you that they create the book 3-4 business days after you order, and ship bulk mail which takes 10-12 business days for delivery. So you may not receive your book from one month by the time you are being charged automatically for the next months subscription cost.
I will never use this service again, and will tell everyone I know to stay FAR FAR away from GrooveBook!
I love my Grove Book, great pictures, good quality. My book fell apart what can I do? I gave it a 4 if my book had stayed together I would have given it a five. Hope someone contacts me about this issue. E-Mail: *******@gmail.com
This is the second month I have not been able to upload pix and yet paid the $2.99. Someone from India has been trying to help but I get the same response which leads to no success.
I will look for another source that offers the same service. Such a shame! I have enjoyed it so much for so long.
Overview
GrooveBook has a rating of 1.6 stars from 315 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GrooveBook most frequently mention customer service, credit card and shark tank. GrooveBook ranks 138th among Photo Printing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members