GrooveBook

The first two books I received within 4-6 weeks of each other. The next month August of 2014 I uploaded my pictures and submitted my order. I waited for months and did not get the book. No customer service phone # to contact for help. I submitted an email to customer service without any response. One year later, August 29,2015 I received the groovebook ordered a year earlier. I thought maybe they worked out the kinks and decided to download the app again and give it another try. No upgrades to the app and still no customer service support #. It says I still have an account, but I can't remember my password. The app and website direct me to the *******@grooveboook.com. Oh great the the black hole of support emails. Maybe I will get a response by next August, 2016. Don't bother it's not worth the headache.

Stay away from Groovebook! I have had multiple problems with them: 1: they never said I had to upload 100 photos so I waited... No photos. 2. They made a mistake with my address and I waited... no photos. 3. I gave them the corrected address TWICE and waited... no photos. 4. In the meantime my photos disappeared from my phone. I told them this and pleaded for help and instead received an automated response letting me know they will be reprinted and sent to THE WRONG ADDRESS! They had no trouble charging my account correctly! Bonnie

I first contacted them in 11/15 regarding my inability to upload pics. They said the would credit my account and cancel my subscription. I noticed charges again in January, 2016 and contacted them once again. They again confirmed my account was cancelled. Charges continued on my latest statement I received this month, so I filed a complaint with my credit card company, and they put a block on any future charges. Groovebook refuses to respond to my emails at this point. What a scam!

OMG! I ordered a book on April 12th and now it is May 13th. When i wrote to customer service, I got a response saying "please wait 15 days and you will have it". WTF! Its been a month! Groove book obviously doesn't care about customer satisfaction and I'm pretty sure they won't survive for too long. Don't even waste your time or get too excited about it - you do get what you [ay for and for 2.99, you get nothing.If i could give them no star - i would!

This is a really cool service but what it lacks in supremely is CUSTOMER SERVICE. I tried to cancel my subscription in a timely manner but my email was ignored. I sent another one that was replied to but only after they can charge you for the month even if you don't use the service. I'm not mad about the 2.99, I'm mad that they just don't seem to care.

I signed up in 2014 and have loved it until the last few months. I upload 100 pics and I get multiple pics of a few that I uploaded. No consistency at all. Some I get 5 others I get 1 copy. Not sure what happened but it sucks now and I've cancelled my subscription. Contacted customer service multiple times and just get the "We'll give you a credit for another book" but the next one is the same freaking way! Yeah they aren't the greatest paper or quality but it was fine for what I needed.

I was randomly charged $17 I emailed them to find out why I was charged they say it's because I haven't paid in a few months so they bulk the charge together? I was just charged July 15 $4.32! I emailed them back to show me which months I wasn't charged and if so isn't that an issue on their end? I have my proof, every month payment was deducted. How can I even submit to print photos if there was a payment issue? I told them I have proof of payments and they stopped responding when I told them to show me their proof of non payment. Thieves!

After a couple months of using Groovebook I was only slightly annoyed by the poor quality of the photos I was receiving. Since I was only paying a few dollars per book I just chucked it up to the fact that you get what you pay for and I wasn't using these photos for anything of high importance. However, after a couple months I'd had my fill and tried to cancel my subscription. This has been a NIGHTMARE! I have emailed them multiple times as their site says and I have called to cancel and gotten nowhere and am still being charged months later for books I'm not receiving. I finally just got off the phone with my bank and they are having to close my account and issue a new card. Even with the hassle that I will now have, I'm happy they won't be receiving a penny more from me

I ordered my book a month ago and still dont have it. Apparently my address was wrong and they coudlnt verify it, no one told me. I had to contact their "customer support " to even find out why i hadnt received it. My address still hasnt been verified and IT IS CORRECT! I receive mail everyday here. This is a real disappointment, i had high expectations of groove book. Im cancelling my prescription. Hopefully it arrives before Christmas, i have gifts that need photos!

This application is $#*!. I closed my book on my close date then a couple hours later they closed another book. Then the next day they closed a third book. If my problem is not fixed im getting rid of the application. This has not happen to me since i had too update the application on my phone. Just called my card company and put a hold on there money till they fix my problem. And i have a code for a free book and they have not applyed that too any of my books. I have only got one book for free and that was my first one.

I ordered 2 books in January and they are great. I was so excited about ordering more. In February Groovebook said I uploaded 101 pics and wouldn't send them to printing. After many emails to customer service, I was told my book was in production and received a new book for March. I quickly filled it with 100 (and only 100) pics, but again couldn't send to printing because GB says I have 101 in book.

I've requested a cancellation, but understand from reviews this may be hard to get. Wish I had read these reviews first.

I read the bad reviews and I was skepitcal at first but I really wanted to try Groovebook out. I am so glad I did. My first book is great. For only $2.99 what is everyone expecting? My pictures are crystal clear, and the ones that aren't were because my iphone takes awful pictures sometimes haha. But honestly, my photos didn't fall right out of the book, they were clear, and the cover is cute. I can't wait to get more and give as a gift for the holidays.

Groovebook makes it extremely difficult for you to cancel your membership and misleads you into thinking its canceled until SURPRISE you are charged again next month. I was told because i did not respond to the cancelation email with a reason why i wanted to cancel they didnt officially cancel my account. It wasnt until i erased my credit card information and they began emailing me asking me for payment that they finally canceled my subscription. Groovebook is a joke and a pathetic company to try to make their money this way. And the picture quality sucks

The idea is wonderful. The cost is affordable, BUT, the prints are poor quality. The colours are way off. Everything that is red in the original picture, is a bad shade of orange in the print! I wanted to love this new service, but I canceled after the first book.

It's a shame because the service was wonderful when it first came out. The pictures were clear, color was good, the paper was a good quality. When Shutterfly bought it, the quality of the paper and the color and clarity of the photos in the books went way down. Also, Uploading gets stuck, it uploads the same photos over and over again, even though you've uploaded 100 different photos. I love Shutterfly, but they should be ashamed for what they did to groovebook. Nothing but problems now, unfortunately. Not worth my time or money.

I, like soooo many others, I saw the amazing presentation on Shark Tank, where the photos had brilliant colors, were just as sharp & clear as the originals & were full pages with no white borders.
My first book came today. The photos I submitted were taken with a very good camera & were crisp, clear, sharp & colorful. The G-book I received did not have even 1 CLEAR photo. They were ALL grainy, dull, dark & had white borders on all the photos. I could NOT use these to frame for holiday gifts! They won't fit in a frame-too small for a 4x6 unless you leave the ugly white border on. Such a waste of time & money! Such poor quality! A HUGE difference than what was shown on the tv show! The photos were all of my new grandson & yet they chose a light purple cover... for a boy? No. I'm glad I was smart enough to cancel my subscription so I won't be out more money for poor quality photos. This company should have stayed small! The Shark Tank product is the product we all hoped we'd receive.