GrooveBook

I was so excited about this idea when I saw it on Sharktank. Great idea! I signed up immediately. My first book came and it was great. Since then not great at all. I have trouble uploading the pictures everytime. They are all automatically selected and it's very time consuming to go thru and de-select all the pictures I don't want. Once completed they won't load and I have to start all over again. Finally, after several attempts I have them loaded and sent off only to receive my book a month later with the first 100 pictures on my phone. The last one even contained multiple copies of the crappy pictures that I did not select to download. Not the pictures I selected at all! This has happened every month since the original first book. I have contacted customer service only to be told basically that I did it wrong. I am so disappointed it's not funny. I will be cancelling or at least trying to since it sounds like they refuse to remove the charges from your account.

My first groove book was great-arrived in about 3 weeks after closing it. 2nd book-45 days, still waiting. They said they'd reprint. 3rd book arrived today. Washed out and fuzzy.
I dislike the app as well. It is difficult to reach them to ask questions, and when I was considering buying a book subscription for someone, when you click on the book you're interested in it automatically buys a subscription for you. Nothing like are you sure or confirm purchase or anything. Like that. Also you then have to pass along a gift code to your recipient. They won't send an email note or anything like that so it's really kind of rough operation. I'm not sure if I'm going to continue.

Groove book used to be great, but since moving to shutterfly, it has completely gone in the toilet. So much so that it makes me dislike shutterfly---a company I greatly liked prior to this experience. They used to allow you to upload pictures in advance, so if I had more than 100 photos one month I would just upload in advance to the next month. Not anymore... now they want you to pay an extra 2.99 for an extra book. It stinks of corporate greed tactics to pad the bottom line! When I contacted customer service (by email b/c that's all that is available) I got a template response that didn't even address my question. Shipping is also dreadfully slow.

Groovebook--you never should have sold out. If things don't improve fast, I will be canceling my subscription.

I do not recommend groove book. The app was very frustrating, and crashed 3x while trying to select my 100 photos. While the site did say to allow ~15 days for the book to arrive, I believe mine took closer to 10, so that was nice I guess... Though I was super disappointed with the quality of the pictures. They were all dark and blurry - I don't feel like they're useable for anything... I can print through Costco photo center for 13 cents a picture (4x6) and they are high quality and ready within an hour or two. I'm not using this service again.

I've had a membership for quite a while now, two books per month. I used to love it and raved about the app to anyone who would listen. The paper was thin, but the picture quality was great for such a cheap, compact book of prints.
My last 2 books, however, are garbage. The pictures are so dark and grainy ans the books literally stink. The chemical odor is enough to knock you out.
I'll be looking into canceling before the next set of books is due. :(

I started in March 2016. I got my free book as promised. Then it was downhill! Each book the pictures were darker and not clear. I have been double charged each month. I've emailed them each time asking to be credited and after canceling my subscription I was charged again! There is a phone number on my charge slip, but when you call it's a recording telling you to email them! My next step is calling my credit card company and maybe BBB. Don't get involved with this company!

Joined Groovebook like many others after seeing it on Sharktank. I still think it is my most cherished invention of all time. But you can not speak to anyone regarding loading hiccups. I have an iPhone that I've had almost a year with no issues. In the last 3 months my Groovebooks have given me tons of repeat photos- which means that the photos I've deleted are gone. This month as I loaded I realized it glitches at 20 photos... had to start again. 20 again... start again... then loaded if I was lucky 36 photos. Then 42. Then 46... this took all night. My guess is that I will get a book with those 20 photos and the earlier months is not noticed the loading glitches. Can you call customer service for help? No. You get an email that never really targets the issue well. That being said, you pay practically NOTHING for a book full of amazing memories. I can't argue with the concept or the price. I just wish I could load my photos these last months...

I've been using this app for a few months now, and I am very impressed with what you get for the price. For $2.99 per month they will print and ship 100 photos from your phone in a keepsake book. The photos are nice quality and easily tear out if you want to remove them from the book. You can transfer photos from your computer to your phone and have them printed as well. My complaints are minor. The shipping is a bit slow. The thumbnails are small so it is difficult to determine the photos that you are choosing.
Overall it's easy to use. Just download the free app and it gives instructions on how to get started.

I would NOT recommend GrooveBook at all. Initially I was very impressed with the app; however, the more books I ordered from them, the more they lost. Three books were never sent to me, books I was billed for. The answers I got were non-answers and the respond time was awful. I had to wait 2-3 weeks for someone to respond. I am very unhappy with the service and disappointed with the poor customer service. If they just admitted they lost my pictures, I would be somewhat mollified, but to deny any culpability is just wrong and angering.