Groove Bags

I originally placed an order for two pairs of shoes, one sneakers and one casual, on November 19th. I received the set of shoes on December 12th. They were both too small. I emailed Groove Bags and got a response from Trish within a couple of hours. She mailed me a new set of shoes at no charge to me. She went over the size chart with me, also. I received my new shoes by January 11th.

I absolutely love these shoes! Trish was there for me the whole time. She emailed me right back if I had any questions. The size chart is very accurate to the sizes in the US. I'm a 7.5 and it was right on. It does take some time to get order confirmations and for them to ship to you, but they are totally worth it! I'm using the casual golden retriever shoes in teal as my wedding shoes! Thank you Groove Bags for having great people like Trish that I can email and stay in contact through this whole process. I'm so in love with my shoes! Thank you again for being awesome and sharing my special day with me. :)

I love my customized teacher sneakers! Two pairs for $75 you can't beat it. I just bought 2 more pairs. Only took 3 weeks to be delivered.

I had a very good experience with this company at the beginning then it went to hell. Giving an honest review without bias, you want like to put following things in your consideration before you use the service.
1) product is shipped from China, order at least 1.5-2 month ahead
2) the Chinese company make mistake in your order/replace/exchange order, and at the time you receive the product it was over the 10days free return policy already. So just cross your fingers wish you get the right one.
3) as a back up for 2), the company give a free pair of shoes because on its website it said "if you are not satisfied" so it does not matter whether you received products as your order or the products are damaged or not (my guess is the price mark up is high already compare to the cost of the product it should cover 2pairs with 1pair price), so in case you do receive a wrong one or not fit one you'd better call the company for the 2nd pair before you even receive the 1st one.
(I did not do 3) which made me impossible to ask for a right exchange and it was a gift to a relative.)
4) the customer service is good until they send you the 2nd pair because at this point it does not worth to deal with you anymore
5) compare to the quality the shoes are overpriced but it is a good gift

Conclusion, if your order 2+month ahead and got your order all correct at the first place and you are satisfied with it, you will enjoy this company very much. Otherwise good luck.

I wanted to buy something Frenchie related for my sister so I googled Frenchie shoes and tote bags. Unfortunately this company came up and I started seeing all of the great (but absolutely false) pictures they have on their website. To say I was totally duped and bamboozled is an understatement. I read it was a small family based business out of Seattle, everything looked kosher, but I didn't do my research and look up reviews. As soon as I received an email that my shoes had been shipped from CHINA I knew something was going to be wrong. And good enough! When I finally received the "linen" tote bag I can attest to the fact that it is in fact one of those cheap toss away bags you get for free when a company, hospital, or institution wants to promote themselves. I get these types of bags for free every time I get my yearly mammogram. They look like they will fall apart after a couple of uses and definitely will not hold anything heavy. And as for the "canvas" shoes? Again, false advertising! The soles are made from some cheap styrofoam plastic lightweight material with no traction and the "canvas" is some type of synthetic material with shoddy glue holding things together. Plus at least 2 times smaller than advertised. I've reached out several times to return these pieces of crap and they don't offer return labels and a very small window for returns. With the global pandemic affecting shipping, I would have to pay $101.00 to return the 3 items I ordered for $79.00 and that are probably worth $10.00 all together. I am reaching out to the Better Business Bureau to report them for false advertising, terrible products, and absolutely HORRIFIC customer service.

This company has the worst customer service I've experienced in a long time. They are running a bunch of holiday offers, plastering their site with it, but meanwhile they say they can't guarantee Christmas delivery on orders beyond November 10th. Not only is that ridiculous, but I find it totally scammy they run holiday deals knowing full well they won't meet deadlines. I contacted customer service about this and said it's a Christmas gift, and asked if I could have it shipped directly to the person I was buying this for since I'd miss her passing through town and would be at Christmas empty handed for her now. I got a snippy short response back saying they can't cancel my order and their ship times are located in their FAQs and no acknowledgement of updating the shipping address to my friend. I followed up asking if they could at least update the ship to address to my friend, and an hour or two later received a shipping notification of course not going to my friend. The lovely customer service rep then replied saying "it's already shipped". Gee, thanks, how incredibly helpful. I was told I can contact USPS to see if they can eventually change the ship to address. Oh, and fun fact, these are coming from China because my item is sitting in China as we speak so, not sure how I can talk to USPS about that (nothing like dumping the burden on your paying customer!). This company does not care about their customers, they hire cheap labor, and produce junk products. Spare yourself. You can find plenty of similar products on Etsy from quality sellers or on Amazon Prime. DO NOT BUY FROM THEM.

Saw their website and loved their cat printed shoes. I read their entire website to see if they do wholesale, which they said they do. Heres what it said: Why Carry Groove Bags in your Store? High Margin Products Thousands of products with new designs being released almost daily Custom design service (in-house design team with no setup fees) so the only way to contact them is, is by email. A legitimate company offers you a phone number especially if they are a wholesale company, #1 red flag. I wrote them a very nice email stating I am a cat only boutique and have been in business for over 34 years. This Trish, no last name, another red flag, says they can offer me a BOGO! A BOGO is a retail term not a wholesale where you buy 1 item at full price and the 2nd item is 50% off. I was insulted, so I looked on their website again and they're offering that to EVERYONE. I sent this Trish 2 more emails. I copied and pasted the above terms they offer and what shes offering is not a wholesale price, and if she even read that I was a legitimate retailer, have a resell license as well as wholesale references. This was her response: Sorry we can't help you! So red flag #3! They are not a legitimate wholesale company! What a joke! After reading other reviews, I'm glad I'm not purchasing them. I will still with selling my Bob's for Sketchers and TUK cat shoes. They should be reported to the Better Business Bureau! So anyone having problems with their purchases, report them!

Very bad customer service, they deleted every claim you make. They are very unorganized. I don't going to buy anything from here anymore.

Do you love fun, & Whimsy? Are you an elementary school teacher, or have a hobby that has become a passion? Then Groove Bags is the place for you. This is a unique company that specializes in shoes, totes, handbags & some specialty items. Their shoes are so much fun & come in every imaginable motif. You love dogs? Then this is the place for you. They have the cutest designs spotlighting almost every imaginable breed and in different patterns. Don't want dogs then maybe cats, elephants or pandas tickle your fancy. They also make very cute shoes for different professions ie teachers, nurses, veterinarians. Even more fun are the designs for space, music, books & and anything else you can imagine because they have it covered! The shoes come in whole & half sizes and they have slip ons, and various types of tennis shoes plus different styles of boots.

Bored & don't know what to do? Check out the groove bags.com website it is filled with pages of adorable & fun
Things. As a fairly new company they may have had growing pains, but I can attest from personal experience that their customer service has been more than satisfactory! Oh did I mention that they have the best specials? I especially love their "BOGO"! Now then it does take awhile to get your order as the items are made in China so don't expect Amazon or stateside delivery times! Never fear you will get your goodies & I'm sure you will be as happy with your order as I have been with all the things I havepurchased. Btw their totes are great I use them for dog grooming supplies, needlepoint yarns etc, piano music. They would also be wonderful in helping kids keep their things all neat & tidy! So take a look, have some fun & enjoy your time with Groove Bags!