GreenMotionReviews 2,349

Rented a car from the Gatwick Airport location on May 13,2022. Purchased insurance at time of rental online.

Upon arrival at their office I had to wait 20 minutes for service as the employees dealt with an irate customer.

Finally they started to process my rental at which time they informed me I would have to purchase their insurance at a total cost close to my 11 day rental. When I stated that I already had purchased insurance from Lloyds UK at the time of rental and showed my printed policy they stated that they did not accept 3rd party insurance and that I either purchase theirs or would have a 30,000 Pound security deposit charge on my Credit Card.

It was then that the clerk informed me that this was the same issue with the previously irate customer encountered and was the reason for the long delay in service. Knowing I had no credit card with a limit this high I was left with no choice but to purchase their overpriced insurance as they clearly stated to me that if I did not purchase or leave the outrageous security deposit they would not rent a car to me.

One month after returning home to Canada I noticed another small ($115) charge from this company on my credit card. 2 weeks later I received a 30 Pound Penalty Charge Notice from Brighton City Council for being in a bus lane. While not disputing the charge I wanted to find out what the extra Green Motion charge was for and was informed that it was an administration fee for the Penalty Charge Notice I had received. Outrageous, the administration fee was double the infraction fee.

I would recommend all potential customers stay far away from this company as while they initially appear very cheap you will end up paying double the price you initially thought. Stick with a well known reputable company.

Upon further investigation of this company after returning home I am not alone in this feeling as their negative customer experiences recorded online far outweigh the positives.

Glad I undertook a very thorough inspection of the damaged car upon rental with numerous photos and video as I dread to think what they would have charged me for damaged upon return. Very deceitful in their practices!

Rented a car for our 10-day trip to England. We pre-booked and pre-paid through Expedia. We get there to pick up the car and they say our drivers license is not valid, even though it is! So they say the cannot give us a car. That's fine, whatever. The issue I have is they proceeded to mark us down as a no-show and they are refusing to refund the cost of the rental car that we DID NOT USE! What a ridiculous policy! We are now out over $900 for the car and then had to spend hundreds of dollars in other transportation methods the entire time we were on vacation. I'm furious and just want my money back.

Green Motion Car Rental: 3755 NW 78th Avenue, Doral, FL *******

Green Motion layers fraudulent fees, refusing to allow customers to decline any services/extras. The Green Motion employee did not speak English, insisted on $350 for a SunPass with added toll fees to credit card (so you pay twice). They demanded $500 for car insurance (despite proof of full coverage). Total car rental fees amounted to $998.

Green Motion is a scam. Save yourself the trouble and rent your car from a reputable car rental. Not sure how these scam artists stay in business.

I paid £139 to book a car online for a few days. When I got there, they took 90 minutes to even serve me and when they did they refused to actually give me a car unless I paid for the full premium reduction - this is despite having all the required information, available credit on my credit card etc. There were a lot of people in front of me having similar issues that I thought were just being unreasonable, but it turns out these guys are just crooks. I declined paying the extra insurance (an extra 300gbp) and they didn't give me the car and refused to refund my booking fee. They straight up stole my money and left me and my pregnant wife abandoned.

I wish this was an exaggeration. Don't be tempted by their cheaper booking fees, this company is a scam.

Although we arrived in Edinburgh by train we rented at the airport rather than in Edinburgh because it is so much cheaper. We worked out the GreenMotion location before heading there which is worth doing because it is not immediately adjacent to the airport. Rudimentary facilities - which is fine - and no doubt evolving. Not wholly ideal for anyone with a rolling suitcase but distance between check in and car is short. Busy time at check-in but friendly people. Ended up paying more because, stupidly, I only had a debit and not a credit card - which in fairness they do specify if you read the blurb properly - which I did not. Anyway I had to buy a different pacakge - or walk. As it was it was an excellent nearly new little car and ideal for purpose. Full to full as usual. Swift checks on return with a friendly reception. One of us headed on the (frequent) shuttle to the airport to grab a taxi to Edinburgh whilst we were handing the car back. All in all pretty good. Nice people. Great car. Remember your CREDIT card.

Friendly staff, quick process, uncomplicated return