GreenMotion has a rating of 4.4 stars from 1,742 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GreenMotion most frequently mention friendly staff, customer service and good experience. GreenMotion ranks 4th among Car Rental sites.
Quick and clear. I will give a better feedback after using the car
Good service.
They picked us up at the airport and got our car very quickly.
Hi Edouard,
Thank you for your five-star review.
We are delighted that you received good service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
They did everything you could ask for and made the experience hassle free
Hi Antony,
Thank you for your five-star review.
It is fantastic to hear that you had a hassle-free experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Love dealing with Green Motion, great cars, fair prices and excellent staff
Hi Peter,
Thank you for your five-star review.
It is great to hear that you are a loyal Green Motion customer, thank you for choosing us again.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent customer service and fleet. Would happily recommend.
Hi Patrick,
Thank you for your five-star review.
We are thrilled that you received excellent customer service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Really good booking process, have read some negative reviews but taking a gamble
Hi Nicola,
Thank you for your five-star review.
We are delighted that you found our Green Motion booking process to be really good.
We hope that you enjoy your rental with us.
Kind regards,
Green Motion International Customer Services.
Great car, nice people at the green Motion desk, efficient shuttle service
Hi Daphnee,
Thank you for your five-star review.
We are delighted that you were very satisfied with your rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
No problems excellent service and very helpful. Certainly us them again.
Hi Ian,
Thank you for your five-star review.
It is fantastic to hear that you received excellent and helpful service from our Green Motion team. We are thrilled that you intend to rent from us again.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good experience, nice staff, the price was competitive
Hi,
Thank you for your five-star review.
It is great news that you enjoyed excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent from pick up to return. Very pleasant staff. Clean vehicle. Really great experience
Hi Gordon,
Thank you for your five-star review.
We are really happy that you had a great experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff is very friendly and helpful, everything goes smoothly
Hi Tatiana,
Thank you for your five-star review.
It is fantastic to hear that you had an excellent rental with Green Motion and that you found our team to be friendly and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Car was beautiful and a marvel to drive. Also efficient with fuel
Hi Matilda,
Thank you for your five-star review.
It is great news that you enjoyed the vehicle that you rented from Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I found the staff friendly, very helpful. Car was clean and suited my needs.
Hi Julia,
Thank you for your five-star review.
We are thrilled that the rental vehicle suited your needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Would recommend it, good car, affordable price, no surprises
Hi Fabricio,
Thank you for your five-star review.
We are delighted that you recommend Green Motion. It is great that you enjoyed your rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent experience previously, staff make you feel wanted and are very helpful
Hi Mark,
Thank you for your five-star review.
It is great news that you returned to Green Motion for your car rental requirements.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Always good service, very friendly,never a problem for collection
Hi Kevyn,
Thank you for your five-star review.
It is great to hear that you always receive good, friendly service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
All is perfect as usually.
Very friendly people and good cars.
Hi Dragana,
Thank you for your five-star review.
It is great to hear that you enjoyed a perfect rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quick
Efficient
Car in good condition.
Reasonable rate
Hi Stephen,
Thank you for your five-star review.
We are very happy to hear that you found the rental vehicle to be in good condition.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Always a great service haven't let me down yet, I don't use any other car hire companies
Hi Colin,
Thank you for your five-star review.
It is fantastic news that you found Green Motion to be the best about.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good and helpful staff. Will use you again in the future.
Hi William,
Thank you for your five-star review.
It is great to hear that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Answer: DON'T do it. They advertise low and sting you at the counter! Clerks hard sell additional insurance (they get a commission). In Glasgow, Scotland this last August, they tried to get me to pay $800 in insurance to cover a ten day rental that was about $35 a day! Many people have posted about scams where they charged unsuspecting customers for "damages" that were already on the car but the customer may not notice, like a tiny chip in the windshield or a small scratch on the door edge.
Answer: Speeding/parking tickets and police action are slow. They keep the deposit until they are sure there will be no problems with any of those costs. (and yeah, would be speeding fine + massive green motion fee).
Answer: Hi E. B. Thank you for your question. I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges. Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you. Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you. If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at escalation@cs.greenmotion.com. Kind regards, Green Motion International Customer Services.
Answer: We booked twice, everything in best order. No problems.
Answer: Hi Steve, Thank you for your question. Please see our collection procedure for Green Motion Heathrow as follows: +++ Your Booking will be serviced by Green Motion London Heathrow Airport. For local customers: If not flying into Heathrow use Overground to West Drayton or Tube to Hounslow West. From either station use bus 222 to? The Plough? Bus stop. If arriving by car, taxi or Uber use postcode UB7 0HW. Customers flying into Heathrow terminals only: Use Hourly Hotel Hoppa Services from Terminal Bus Stops. Please make the driver aware you are hiring from Green Motion. Green Motion customers travel for free on this service. Terminal 2 - Bus stops 9 & 10? Bus H2B - Departs 30mins past the hour every hour (an extra on the hour service runs between 6am & 12noon). Terminal 3 - Bus stops 12 & 13? Bus H2B - Departs 6mins past the hour every hour (an extra 36mins past the hour service runs between 6am & 12noon). Terminal 4 - Heathrow express to T2? Bus stops 9 & 10 - Bus H2B - Departs 25mins past the hour every hour. Terminal 5 - Bus stop 17 & 18? Bus H5B - Departs 25mins past the hour every hour. Destination - Holiday Inn Heathrow M4 J4 Important notes Heathrow bus transfer time tables are regularly changed. Customers are advised to visit www.hotelhoppa.co.uk/routes-timetables/ to plan their arrival. +++ If you need anything else, please feel free to contact us using the form at www.greenmotion.com/contact-us. We hope you enjoy your rental with us. Kind regards, Green Motion International Customer Services.
Answer: I believe Green Motion are a perfectly fair and respectful company. I suspect you didn't read their Ts&Cs properly. The two customers being served while I was collecting my car had also not read/understood the conditions and were caught by surprise. The representative dealt with them firmly but fairly.
Answer: They are robbers and scammers, never think to rent a car from green motion, they will charge you thousands of euros, instead buy a new car
Hi Fausto,
Thank you for your five-star review.
It is amazing to hear that you found our booking process to be quick and clear.
We hope that you will enjoy your rental with us.
Kind regards,
Green Motion International Customer Services.