From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We were picked up promptly and taken to the office. The agent was fast and friendly and we were soon on our way. Car worked well and was a good value. Check in was fast and we were on our way back to the airport.
I completed the on line booking this gave me a very smooth handover. The only problem the car was not very clean had to be taken away to be cleaned, this delayed us but not for long, car was excellent. Thank you
Hi Simon,
Thank you for your five-star review.
It is great news that you have once again chosen Green Motion for your rental needs and that you had good service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Smooth professional service. Highly recommended. I would have no hesitation recommending Green Motion to family or friends
Hi Derek,
Thank you for your five-star review.
We are thrilled that you highly recommend Green Motion and that you received smooth, professional service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
A dia de hoy jamas me han defraudado, muchas gracias por formar parte de mis vacaciones!
Hi Francisco C,
Thank you for your five-star review.
We are thrilled that Green Motion never let you down.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I was picked up at the air port in the UK the Evergreen shuttle service by a very friendly driver once i made the call at the airport to be collected at Gatwich Airport and then taken to the office to collect my car locally and fill in the paperwork and pay the pre auhtrosised deposit on my credit card.
Nice clean car with a full tank of petrol was recieved with kind thanks and all existing car exterior paint and panel defects on car body and tyre rims were recorded if any on a personal smartphone by me before the vehicle leaves the site to avoid discrepencies to car condition on its return.
Evergreen appreciated the fact that I cleaned the car when I returned it and I reported no new defects to the car when it was inspected as part of their process for vehicle return whic is all explained before you take the car away at the office.
Hi Ahmed,
Thank you for your five-star review.
It is great to hear that you received great friendly and well priced service.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very nice service and kind personal… helpful people
Hi Jakob,
Thank you for your five-star review.
It is great to hear that you found our Green Motion team to be very nice, kind and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Pickup and drop off was easy. Got a free upgrade and loved the car.
Hi Amanda,
Thank you for your five-star review.
We are delighted that you received good service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything perfect.
Team very Nice.
Good car
Good price
Hi Bertrand,
Thank you for your five-star review.
We are thrilled that everything was perfect with your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very professional and friendly service as everyone liked
Hi Pawe K,
Thank you for your five-star review.
We are thrilled that you received friendly service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
From pick up to return, the car was superb, as were the staff who attended to me.
Hi Patricia,
Thank you for your five-star review.
We are delighted that you received absolutely excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Fast pickup, newer car, no issues whatsoever! Would definitely recommend.
Hi Marius,
Thank you for your five-star review.
We are thrilled that you had a great experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I got charged twice and they even saying they are pleased to say they got the money from the card...There is no clear section mentioning they will charge for any fine.
Hi Evangjelia D,
Thank you for taking the time to share your experience with us.
Unfortunately, when a Penalty Charge Notice is received, it is sent to the fleet company as they are the registered owner of the vehicle. They then charge Green Motion handling and 'Transfer of Liability' fees, which is why we must charge an admin fee in such circumstances. To clarify, this charge is not to provide you with a notification of the fine, as it is the responsibility of the issuing authority to do this. We would also like to take this opportunity to confirm that this charge is stated in our Terms & Conditions, which can be found at www.greenmotion.com/terms. We apologise for the inconvenience that this charge has caused you. Our team would be happy to look into this for you, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
This is the business you have to use in future, very excellent cars very professional customer service and help you all the step of the way. Well done guys keep the good work.I really enjoy your car.
Hi Timothy,
Thank you for your five-star review.
We are delighted that you find Green Motion to be a very good and reliable company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We got a good quality car at a very reasonable price. The service was excellent and staff friendly and helpful
Hi Matthew,
Thank you for your five-star review.
We are really happy that you received excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The type of service offered by Green Motion is not what I have received from any other car hire. A representative texted and waited for us at the arrivals and walked us through to the vehicle.
The return process was very efficient as well.
Hi Nish N,
Thank you for your five-star review.
We are delighted that you received personal service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Friendly and efficient service. Competitive pricing. Was met at airport arrivals and walked through to the car. Inspection done in my presence.
Cam lastik kaporta sigortasını birbirinden ayırmanız ve fiyatını arttirmaniz hiç hoş olmamış bir daha firmanızı tercih etmeyeceğim iyi günler
Hi Hüseyi̇n E,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation We would like the opportunity to look into this matter and, therefore, we request that you contact us using the form at www.greenmotion.com/contact
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
First time user of GreenMotion and was very happy with the service and speed of collecting and returning the car.
Hi Kevin,
Thank you for your five-star review.
We are very pleased that you received efficient service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I enjoyed the little car, it was clean and easy to drive. The person dropping the car off was very professional and the guys that came to collect the car was very helpful.
Hi Van Heerden H,
Thank you for your five-star review.
It is great to hear that you received very professional and extremely helpful and attentive.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Overall good experience with vehicle, check in, and return. It was a clean indoor facility. They have every little scratch and dent documented when you pick up vehicle. We had no issues at return, but I would recommend you take pictures when you pick up your vehicle.
Hi Douglas,
Thank you for your five-star review.
It is great news that you had a good experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Was picked up at airport driver was very polite and helpful
Hi Thomas,
Thank you for your five-star review.
It is fantastic news that you received great service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Richard,
Thank you for your five-star review.
We are very pleased that you had a fast rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.