Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
The Team was great. They settled everything in a short time. Next time I will choose again
Good and fast service, cheap, reliable, the person who was in charge of the renting was friendly and nice
Hi Soeren,
Thank you for your five-star review.
We are very happy that you received good and fast service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything was fine and easy, would absolutely recommend!
Hi Dejan,
Thank you for your five-star review.
We are really happy to hear that you found our reservation process to be smooth.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have used Green Motion several times and have always found the staff: very professional, friendly and courteous, their cars: very clean, and well maintained.
Hi Mrs. M.
Thank you for your five-star review.
It is fantastic to hear that you received great service from our professional team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
There was no queue or waiting to collect the car which is always helpful. Good service from the staff there and just as easy to return the vehicle.
Hi Gayle,
Thank you for your five-star review.
We are delighted to hear that your experience with us was stress-free.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great service and helpful staff. Never had a problem with the cars.
Hi Paul,
Thank you for your five-star review.
It is amazing to hear that you found our staff to be helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
No complaints, with transfer in the rental office and the car
Hi Olaf,
Thank you for your five-star review.
We are thrilled to hear that you had no complaints with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything run smoothly and without problems,
Professional and friendly service team. I can only recommend the Greenmotion for future bookings.
Hi David,
Thank you for your five-star review.
We are delighted to hear that your rental went smoothly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I am satisfied with price and good service
Thanks for your work
Hi Aleksandrs,
Thank you for your five-star review.
It is great to hear that you received very good service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I booked online and the representatives were extremely helpful.
Hi Khalid,
Thank you for your five-star review.
We are thrilled to hear that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great highly recommend these guys. Zagreb airport pickup included too. Excellent couldn't recommend enough
Hi Kerim,
Thank you for your five-star review.
It is great to hear that you received excellent service from our team at Green Motion Zagreb.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Strange way to collect and return a car. But the staff was great and the car was thoroughly checked out and in. So no surprises.
Hi Melinda,
Thank you for your five-star review.
We are delighted to hear that you found our team to be great.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Cool cars with navigation.
Customer orientated service
Hi Yu,
Thank you for your five-star review.
We are very happy to hear that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
No issues, quick, no fuss, new car. Quick return also
Hi Patrick,
Thank you for your five-star review.
It is brilliant to hear that you had no issues or fuss during your rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Ten number five stars. The guys at green motion were very helpful.
Hi Murat,
Thank you for your five-star review.
It is great to hear that you found our team to be very helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very easy pick up and car return! Very good car, that was upgraded without no additional fee. Even prolongation of rental period was smooth.
HI Matthias,
Thank you for your five-star review.
We are really pleased to hear that you enjoyed your free upgrade.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The car was really fine.
The desk clerk was also nice and helpful.
But it is very strange that a credit card must be valid for at least 9 months in order to pay for the car.
So they "sell" you an insurance policy of 100 to get the car.
And you don't have a choice. If you don't do it, don't bring your car...
Hi Frederik,
Thank you for your four-star review.
We are glad to hear that you liked our rental vehicle and appreciate your feedback on our deposit requirements.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Sauberes Auto, perfekte Ausstattung. Kuze Zeit beim abholen. Sehr gute Autovermietungsstelle... immer gerne wieder... danke!
Hi Reda,
Thank you for your five-star review.
It is brilliant to hear that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Renting the car at Rovaniemi railway station, using it and returning it went without any hitch.
Hi Helmut,
Thank you for your five-star review.
We are thrilled to hear that you enjoyed your rental with Green Motion Rovaniemi.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very responsibley priced. Arrived late but where still their. Good, clean economical car and easy early return.
Hi Sean,
Thank you for your five-star review.
We are delighted to hear that you liked our prices and we would like to congratulate you on your 30th wedding anniversary from the whole team at Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Answer: I have used them many times, always cheapest, always very new cars, always charming and helpful staff ( Stansted Airport). Every firm will try to get you to upgrade. Buy a 3rd party policy, and just say you have your own cover. Up to now I have never been scammed. I ALWAYS inspect the vehicle before. I drive off. I take photos and make sure I get it inspected and signed off by staff when I take it back.
Answer: Speeding/parking tickets and police action are slow. They keep the deposit until they are sure there will be no problems with any of those costs. (and yeah, would be speeding fine + massive green motion fee).
Answer: Hi E. B. Thank you for your question. I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges. Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you. Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you. If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at escalation@cs.greenmotion.com. Kind regards, Green Motion International Customer Services.
Answer: We booked twice, everything in best order. No problems.
Answer: Hi Steve, Thank you for your question. Please see our collection procedure for Green Motion Heathrow as follows: +++ Your Booking will be serviced by Green Motion London Heathrow Airport. For local customers: If not flying into Heathrow use Overground to West Drayton or Tube to Hounslow West. From either station use bus 222 to? The Plough? Bus stop. If arriving by car, taxi or Uber use postcode UB7 0HW. Customers flying into Heathrow terminals only: Use Hourly Hotel Hoppa Services from Terminal Bus Stops. Please make the driver aware you are hiring from Green Motion. Green Motion customers travel for free on this service. Terminal 2 - Bus stops 9 & 10? Bus H2B - Departs 30mins past the hour every hour (an extra on the hour service runs between 6am & 12noon). Terminal 3 - Bus stops 12 & 13? Bus H2B - Departs 6mins past the hour every hour (an extra 36mins past the hour service runs between 6am & 12noon). Terminal 4 - Heathrow express to T2? Bus stops 9 & 10 - Bus H2B - Departs 25mins past the hour every hour. Terminal 5 - Bus stop 17 & 18? Bus H5B - Departs 25mins past the hour every hour. Destination - Holiday Inn Heathrow M4 J4 Important notes Heathrow bus transfer time tables are regularly changed. Customers are advised to visit www.hotelhoppa.co.uk/routes-timetables/ to plan their arrival. +++ If you need anything else, please feel free to contact us using the form at www.greenmotion.com/contact-us. We hope you enjoy your rental with us. Kind regards, Green Motion International Customer Services.
Answer: I believe Green Motion are a perfectly fair and respectful company. I suspect you didn't read their Ts&Cs properly. The two customers being served while I was collecting my car had also not read/understood the conditions and were caught by surprise. The representative dealt with them firmly but fairly.
Answer: They are robbers and scammers, never think to rent a car from green motion, they will charge you thousands of euros, instead buy a new car
Hi Baloch S,
Thank you for your five-star review.
We are extremely happy that you found our Green Motion team to be great and that you wish to rent with us again.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.