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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The car was in very good condition and the price the lowest I found. There was a problem with one of the headlights that was treated the same day. People were friendly.
J ai loué une voiture au départ de l aéroport de Dubrovnik pour aller au Monténégro. Prise en charge rapide, personnel agréable, explications claires, tarif indiqué sur internet lors de la réservation pour le conducteur supplémentaire et pour le passage à la frontière ce qui est agréable de trouver en amont le tarif des options.
Hi Melanie M,
Thank you for your five-star review.
We are thrilled that you found our Green Motion team to be friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Allt fungerade bra, men var noga och dokumentera ALLA skador så att du inte behöver betala för gamla skador
Min bror råkade ut för det men han hade filmat hela bilen runt om så han kunde bevisa att en tunn repa var där redan när han hämtade bilen, killen blev så sur när han kunde överraska och visa att dem hade fel😊
Hi Christer G,
Thank you for your five-star review.
We are delighted to hear that everything went well with your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I HAD PROBLEM WHEN TRYING TO BOOK RENTAL CAR AT BRISTOL AIRPORT, INTERNET PLAYING UP.
ANTHONY SMITH WAS VERY PATIENT AND HELPFUL AND SORTED IT FOR ME. WELL DONE AND THANKS.
Hi Timothy B,
Thank you for your five-star review.
We are delighted that our Green Motion was able to assist you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Joseph,
Thank you for your four-star review.
We are really pleased that you received courteous and professional service from our team. We also appreciate your feedback regarding the signage.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Reservation by internet was simple, service at Rovaniemi railway station went smoothly, car was ok and quality/price ratio good
Hi Lapland T,
Thank you for your five-star review.
We are extremely happy that you received easy service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It was a very good experience with this company and they were too lovely and friendly and their cars were so clean and to be honest i will choose them again enshalah soon
Hi Fayiz,
Thank you for your five-star review.
We love that you received perfect service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
This is the second time we have rented from Green Motion and certainly would do so again. The pick up from Viscount Station is convenient and we were quickly on our way.
Hi Catherine,
Thank you for your five-star review.
It is amazing to know that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The pick up of the car was very easy, everything is saved by pictures and the return at another station was without any problem including the Shuttle to the terminal
Hi Alisan E,
Thank you for your five-star review.
We are delighted that you received great support from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I booked directly through the webpage and usually do it directly through your page. The booking experience was good; but the price for the car was high! I have upcoming bookings 1 more this month over a weekend; and 2 in January! And I would like to book them with you as I have done it before. Request you to kindly allow negotiable pricing.
Hi Yash,
Thank you for sharing your feedback and for your continued trust in booking with us.
We understand your concern about pricing and always strive to offer the best value, please reach out directly before your next bookings so we can explore suitable options together.
Looking forward to providing a great experience for your upcoming trips!
Kind regards,
Green Motion International Customer Services.
Have booked vehicles on two occasions and found them to be prompt and efficient. A reliable service without a hiccup of any sort. Picked up from Manchester airport to their facility and dropped back to the airport when returning the vehicle. I will book with them on my next visit.
Hi Michael,
Thank you for your five-star review.
It is excellent to know that you found our team at Green Motion Manchester to be friendly and efficient.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very happy with pick up and drop off. To and from the airport.
Pleasant customer service in the office
The staff at Birmingham International are very good, efficient and polite.
Would recommend
Hi Gary,
Thank you for your five-star review.
We are thrilled that you found our team at Green Motion Birmingham to be very good, efficient and polite.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Umar and colleagues are always polite and helpful, cars are good, rates are competitive
Use GM Birmingham International frequently
Vraiment super de pouvoir bénéficier d'un service si parfait lorsque l'on voyage loin de chez soi
Hi Sharky,
Thank you for your five-star review.
We are delighted to know that you receive perfect service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Staff are always helpful, but the loyalty scheme sucks; it is too hard to make any progress.
Hi Robin,
Thank you for your four-star review.
We are happy to hear that you always find our team to be helpful and we are grateful for your feedback on our loyalty programme.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff have been unfailingly great, I am happy with the cars and the price, but the admin system is hit and miss; my details frequently are not found, and I never seem to make any progress on the loyalty program.
Being ignored by staff viewing social media on their phone knowing there is a customer in from y waiting to be acknowledged and served and chatting amongst themselves across the room whilst serving didn't come across as professional
Hi Satpal,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
First rent did in 2024 in marrakech. Car was good except for a scratch on the windscreen and car rental officer has not been able to provide me the navigator included as extra service included in my reservation.
Hi Claudio,
Thank you for your review.
We truly appreciate you choosing to rent with us on this occasion. We apologise for any inconvenience caused by the lack of GPS availability. If you wish to discuss the issues you had during your rental, please contact us using the form at www.greenmotion.com/contact-us.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Nous étions très bien attendus par Zvonimir avec les chansons croates dans le véhicule.
Hi Sandra,
Thank you for your five-star review.
We love that you had the perfect rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Simple, easy and with no surprises, green motion and their premium plus offer are a great service - no problems for pick up and return of the vehicle + easy shuttle to and from the airport makes green motio. A great service
Hi Lorna,
Thank you for your five-star review.
We are really pleased that you like our Premium Plus rental product and that you received great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Treated me like an individual. I felt valued by all the staff from the collection at the terminal to the amazing office staff
Hi Vladimir P,
Thank you for your five-star review.
We are thrilled that you received brilliant service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I cannot pay with Apple Pay, the app is buggy, I have to enter card manually, and we got last time not the car we ordered, but an another one, and we found that out only at the time of pickup
Hi Patrik P,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kyriakos,
Thank you for your five-star review.
It is amazing to know that you found our team to be friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.