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Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
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Smooth, transparent and user-friendly process and friendly staff
Fast and reliable process of booking the car. The staff at the airport is very friendly
A nice man picked us up at the airport and took us the less stressful place than the airport. The car we got was also good.
Hi Dag,
Thank you for your five-star review.
It is great to know that you had a good experience with us and that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very friendly and professional person who works there. Never not have any problems with contact or cars.Highly recommended for anyone
Hi Svetland K,
Thank you for your five-star review.
We are thrilled that you find Green Motion to be the best car rental company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great team and excellent customer service. Always feel looked after. Very loyal customer for every Sydney trip. Thanks to Sri and the team.
Hi Greg,
Thank you for your five-star review.
It is fantastic to know that you always find our service at Green Motion Sydney to be reliable.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I rented a car in Rovaniemi for exploring Lapland and everything was perfect, the car and the staff.
Hi Seregio,
Thank you for your five-star review.
We are delighted that you had a perfect rental with Green Motion Rovaniemi.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
From minibus collection to picking up and delivering the car, great service all-round.
Hi Ashley,
Thank you for your five-star review.
It is amazing to know that you received very personalised service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
My go to car hire company because of how easy it is to deal with.
Hi Jean,
Thank you for your five-star review.
It is fantastic to know that you received great service as always.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The office staff was friendly, but it was a bit hard to find the car and then i didn't have anyone there to ask questions about the car from.
Hi Matthew,
Thank you for your four-star review.
We are glad to hear that you found our prices to be reasonable and our team to be friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Always very good, simple website, previously all my cars were clean and good condition throughout
Hi Jimi,
Thank you for your five-star review.
It is brilliant to hear that you think our website is excellent and so simple.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Car is ok, contact is good but mandatory credit card for safety deposit cost a fortune and makes the rental not interesting. I will not rent again
Hi Damien,
Thank you for your review.
We are glad to hear that you liked the rental vehicle and we apologise if you found our deposit requirements to not meet your expectations.
We truly hope you will reconsider renting with us again in the future.
Kind regards,
Green Motion International Customer Services.
Always helpful well mannered and the airport pick up is great
Hi Jason,
Thank you for your five-star review.
It is brilliant to know that you find our team to be amazing and very helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy going with price and convenience. Keep up the good work!
Hi Wilfredo,
Thank you for your five-star review.
It is amazing to know that you received great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Always great... Always great... the best of the best!
Always great... Always great... the best of the best!
Always great... Always great... the best of the best!
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Hi Max,
Thank you for your five-star review.
We truly appreciate you choosing to rent with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good selection of cars, can upgrade on the day if cars available, in-depth information on arrival. Good location via free shuttle bus,
Hi Margaret,
Thank you for your five-star review.
It is brilliant to know that you find us to be good value for money.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good service, friendly and helpful staff, easy to get the car
Hi Christine,
Thank you for your five-star review.
We are thrilled that you received good service from our friendly and helpful team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quality/price ratio was good.
Would recommend greenmotion
Hi Bruno G,
Thank you for your four-star review.
We are delighted that you found Green Motion to have a good quality/price ratio.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Always super easy to book directly with green motion. Shuttle service from terminal to car pick up is quick, efficient and staff are always courteous.
Hi Todd,
Thank you for your five-star review.
We are really pleased to hear that you had a great car rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great service, cost effective, easy booking process. By far the easiest car hire company to deal with.
THEY GAVE ME THE BEST AND CLEAN CAR WHEN I ARRIVE TO ZURICH AND ALSO THE CAR WAS TRUSTFULL TO DRIVE ANYWHERE, ALSO THEY UPDRADED ME FREE WHICH MY FAMILY WAS VERY HAPPY
Hi Madusha,
Thank you for your five-star review.
It is fantastic to hear that you had the best car rental with Green Motion Zurich.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
They are always the best. I only use them, if possible. Have tried them several times over the years
Hi Sohail,
Thank you for your five-star review.
It is amazing to know that you received excellent service from our team and that you think we are always the best.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Answer: I have used them many times, always cheapest, always very new cars, always charming and helpful staff ( Stansted Airport). Every firm will try to get you to upgrade. Buy a 3rd party policy, and just say you have your own cover. Up to now I have never been scammed. I ALWAYS inspect the vehicle before. I drive off. I take photos and make sure I get it inspected and signed off by staff when I take it back.
Answer: Speeding/parking tickets and police action are slow. They keep the deposit until they are sure there will be no problems with any of those costs. (and yeah, would be speeding fine + massive green motion fee).
Answer: Hi E. B. Thank you for your question. I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges. Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you. Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you. If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at escalation@cs.greenmotion.com. Kind regards, Green Motion International Customer Services.
Answer: We booked twice, everything in best order. No problems.
Answer: Hi Steve, Thank you for your question. Please see our collection procedure for Green Motion Heathrow as follows: +++ Your Booking will be serviced by Green Motion London Heathrow Airport. For local customers: If not flying into Heathrow use Overground to West Drayton or Tube to Hounslow West. From either station use bus 222 to? The Plough? Bus stop. If arriving by car, taxi or Uber use postcode UB7 0HW. Customers flying into Heathrow terminals only: Use Hourly Hotel Hoppa Services from Terminal Bus Stops. Please make the driver aware you are hiring from Green Motion. Green Motion customers travel for free on this service. Terminal 2 - Bus stops 9 & 10? Bus H2B - Departs 30mins past the hour every hour (an extra on the hour service runs between 6am & 12noon). Terminal 3 - Bus stops 12 & 13? Bus H2B - Departs 6mins past the hour every hour (an extra 36mins past the hour service runs between 6am & 12noon). Terminal 4 - Heathrow express to T2? Bus stops 9 & 10 - Bus H2B - Departs 25mins past the hour every hour. Terminal 5 - Bus stop 17 & 18? Bus H5B - Departs 25mins past the hour every hour. Destination - Holiday Inn Heathrow M4 J4 Important notes Heathrow bus transfer time tables are regularly changed. Customers are advised to visit www.hotelhoppa.co.uk/routes-timetables/ to plan their arrival. +++ If you need anything else, please feel free to contact us using the form at www.greenmotion.com/contact-us. We hope you enjoy your rental with us. Kind regards, Green Motion International Customer Services.
Answer: I believe Green Motion are a perfectly fair and respectful company. I suspect you didn't read their Ts&Cs properly. The two customers being served while I was collecting my car had also not read/understood the conditions and were caught by surprise. The representative dealt with them firmly but fairly.
Answer: They are robbers and scammers, never think to rent a car from green motion, they will charge you thousands of euros, instead buy a new car
Hi Aleksander M,
Thank you for your five-star review.
Wea re delighted that you had a smooth and transparent rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.