• GreatGlam

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

GreatGlam has a rating of 3.45 stars from 69 reviews, indicating that most customers are generally satisfied with their purchases. GreatGlam ranks 8th among Clubwear sites.

  • Service
    3
  • Value
    4
  • Shipping
    4
  • Quality
    4
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
4
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Thats why the prices are sky high, the quality has changed and so has the customer service.
  • Worst service EVER order 4 Iteam since Friday no tracking number has been send to me.
How would you rate GreatGlam?
Top Positive Review

“Greatglam has great prices, inventory, and free shipping cmon it doesn't get any better than that?!”

Zoey P.
2/9/24

Greatglam has great prices, inventory, and free shipping cmon it doesn't get any better than that?! I f-ing loved greatglam and I cant wait to shop there again! Totally 5 stars!

Top Critical Review

“ROBBERY!”

Audrina S.
7/31/17

GreatGlam randomly chooses when they want to waive shipping. It doesn't matter if you are doing an exchange. Very unethical. They do not communicate, nor care to resolve complaints. Everyone should file a complaint with the Better Business Bureau, and sue them in Small Claims Court. I will be speaking to lawyers as they still have not delivered my goods since July 6th.

Reviews (69)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (12) order (50) 3 weeks (5) 2 dresses (4)
Thumbnail of user audrinas
1 review
1 helpful vote
July 31st, 2017

GreatGlam randomly chooses when they want to waive shipping. It doesn't matter if you are doing an exchange. Very unethical. They do not communicate, nor care to resolve complaints. Everyone should file a complaint with the Better Business Bureau, and sue them in Small Claims Court. I will be speaking to lawyers as they still have not delivered my goods since July 6th.

Thumbnail of user preciousm9
1 review
2 helpful votes
June 28th, 2017

I got the worst service ever. I ordered my clothes early may and only end of may when I realized had not heard from them then they decided to ship my clothes four weeks later. This website should be closed. Two months down the line and I still haven't received my order. They offered me a 5 dollar gift certificate and were not able to ship everything i had ordered and paid for. Bad customer service

Thumbnail of user veronicac27
2 reviews
11 helpful votes
August 18th, 2017

I don't know what is going on with this website, i used to buy all the time from them. My last order never arrived! I tried to log in it says wrong pass word when i request a new one still says the same thing. I never got my order back, now everything is 39.99 even the most insignificant shirt. I will not recommend people to order any longer, this seems to be scam!

Thumbnail of user kateb90
1 review
5 helpful votes
August 15th, 2017

I am not sure what happened to the website but it's a total scam now. I ordered couple dresses and pants 4 months ago and I still haven't received my order. They are lying that it's backordered and then apologized that the order is no longer available so I can order different clothes from them. I stopped buying anything from them and I told all my friends that are scammers now. I am going to write a review everywhere to let people know about them. SCAM!

Thumbnail of user jasminef12
1 review
3 helpful votes
August 21st, 2017

Have been going to this site for yearsss, and never had a problem until I ordered something the beginning of June and still have not reicieved my outfit! On the site it said you could call on Tuesdays and Thursdays between 12-3 and that was false! Then I emailed them almost a month ago and have yet to receive an email back. Such a shame they were very affordable and quick with shipping but they won't get a dime from me ever again

Thumbnail of user vivians23
5 reviews
29 helpful votes
April 24th, 2015

I love greatglam and the beautiful dresses they have. Just wish the material was a little more thicker then see through.

Thumbnail of user vanessab127
1 review
1 helpful vote
August 31st, 2018

I ordered a jean jumper last year and never recieved the item nor a refund after contacting them via email and phone calls. I've never, ever ordered from such a disgusting site that's allowed to take people's money. Please do not waste your money. Buyers BEWARE and STAY AWAY!

Thumbnail of user misszoeypaige
1 review
0 helpful votes
February 9th, 2024

Greatglam has great prices, inventory, and free shipping cmon it doesn't get any better than that?! I f-ing loved greatglam and I cant wait to shop there again! Totally 5 stars!

Products used:
dresses, blouses, tshirts, socks, pants, and jeans.

Service
Value
Shipping
Returns
Quality
Thumbnail of user chanelm5
1 review
1 helpful vote
September 19th, 2017

I've been shopping with GG since 2009 and never had problems. I ordered some dresses and received an email that it was "special processing " that took 2 wks after a month i contacted pay pal and they refunded me. I tried again to give the benefit of the doubt and the same thing happened. If your looking for that different cute and sexy look try fashionnova.com cute clothes and the shipping time isn't bad.

Thumbnail of user yeseniar6
1 review
2 helpful votes
September 6th, 2017

I've bought items from Great Glam in the past, not once was I disappointed. Went on the website today and everything is labeled at almost 40 dollars even sale items. And now there's a shipping fee?... this is not cool. You've officially lost me as a customer and not just any customer but a loyal customer that would refer you to close friends. Bye!

Thumbnail of user angelas192
2 reviews
33 helpful votes
August 5th, 2017

I ordered a dress online on June 20, it's Aug 5 and I still haven't received it. I've emailed customer service twice, no response! I then complained to the BBB and they still haven't gotten a response. They're quick to take my money, but can't ship my stuff or respond to me! Shop elsewhere people!

Thumbnail of user mickieb1
2 reviews
3 helpful votes
March 17th, 2017

I received an email month after I placed my order to tell me that they no longer had the dress I ordered in stock they wanted to give me a $5 gift certificate and waive the shipping fee and return the money as well. I feel I should have received a phone call or email SHORTLY after the order was placed not for them to charge me keep my money for a month and then tell me they didn't have the dress in scock.

Thumbnail of user marlad10
1 review
3 helpful votes
July 6th, 2017

Purchase items from great glam once a year without issues until now. I have yet to receive my order that was placed almost 2 months ago. I was informed by email that manufacturer has changed; this is not the consumers problem. Perhaps great glam should discontinue the site until the manufacturing issue is resolved especially if they wish to keep loyal customers. As a result of this issue I will no longer shop great glam. I was recently introduced to fashion nova, an competitor that offers great clothing and free 2day shipping with orders of $75 or more, tracking included.

Thumbnail of user shantep
1 review
0 helpful votes
January 31st, 2016

I ordered 2 outfits on the 28th of January and got them on the 30th. I tried on the outfits and the fit nicely. I just wish I had the same shape as the models. But that's not their fault. Lol I love the way the outfits fit. They are comfortable. Im glad I ordered a size bigger, because they tend to run small.

Thumbnail of user clourenciahn
1 review
0 helpful votes
July 31st, 2017

I have ordered my items on 17th June 2017 and then they deducted money from my account on 19th June 2017. Then after they deducted money from my bank, they send me an email saying 'Incomplete Order ". I tried calling them over 100 times now and I have also tried to email them and i got no response from them. I will never ever order from them again! Such a big disappointment.

Thumbnail of user rachelt67
1 review
3 helpful votes
May 11th, 2017

I have ordered from Great glam for years and loved getting the dresses. I would order and knew probably within a week or two my clothes would be there. This year is totally different, they must have a new vendor and now I haven't gotten my outfit and its been almost a month. Great glam has become unreliable and I have spent a lot on the site. Don't put " 2-3 weeks" if you're going to send an e-mail after 3 weeks and say " We don't have a time on when this will be ready." This is so unacceptable and I am very disappointed.

Thumbnail of user raquelg11
1 review
1 helpful vote
July 20th, 2017

What happened to this company it went from a ten to a zero within months. If i ever receive my two outstanding orders ill never shop here again.

Thumbnail of user jenniferf112
1 review
2 helpful votes
August 7th, 2017

So I used to buy from this website long time ago and everything was great years past and I decided to start buying again one I bought two dresses and one was shipped to me but the other one was never shipped to me. They said it was in back order for 2 to 4 weeks then they said that the dresses and back order from four to six weeks. It's been 2 months and have not received anything I write to them and they do not answer. I don't know what happened to this website but it's not good anymore

Thumbnail of user leonas8
1 review
2 helpful votes
September 16th, 2017

I ordered from them one time. Ordered a jumsuit and a dress. They sent me an email saying one of my items were on back order. No big deal. I could wait. I have now been waiting for OVER 3 MONTHS. I have written them several emails and still no reply. Wont even give me a damn refund. Never again. Horrible people with a horrible business.

Thumbnail of user riffanyt
1 review
3 helpful votes
August 20th, 2017

Don't buy from this company unless you want to lose your money. They must be going out of business. Never had a problem before. Haven't received my order and it's been THREE MONTHS. Nobody to call, they only email and lie about your order status.

Thumbnail of user christinag51
1 review
2 helpful votes
June 14th, 2017

Placed me order and was told it would take 1-2 weeks to ship. Never received my items so contacted them and was told my shipment is delayed and will be another 4-6 weeks. Was also told they have a proof of an email contacting me with the same info which I DO NOT have and which they WOULD NOT send me. This has turned into a scam company and needs to be reported and shut down. I have contacted the BBB online and reported them. I suggest everyone else waiting for orders does the same.

Thumbnail of user daniellea9
2 reviews
0 helpful votes
January 17th, 2017

I order from this site quite often from Toronto and have never had any issues with anything. The sizing is exactly as it describes on the site, the customer service is great, the clothes are sexy and as pictured and the shipping is super fast! I also like that they have new inventory almost every 2 weeks. Great Glam is one of my most trusted sites for ordering clothes online!

Thumbnail of user daniav
1 review
2 helpful votes
August 1st, 2017

Horrible customer service. Never wanted to refund my money on a order i never received! Thank God for paypal buyer protection. They refunded back. Never buying from this horrible site again. Worst online shopping experience ever!

Thumbnail of user amphonev
4 reviews
8 helpful votes
March 24th, 2015

I love their selections but size small is always quick to go. The price is reasonable and the quality of the merchandise is good. Shipping is pretty quick.

Thumbnail of user indip
1 review
2 helpful votes
November 1st, 2017

I placed an other for 2 dress after several emails got one dress then got an email stating the second dress was out of stock and got a credit voucher to use I tried to used it several times and the website would not acknowledge it then I tried emailing no response several attempts was made then...
I used to love this site but do not trust to place an order anymore I a am 40.00

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

How do I know I can trust these reviews about GreatGlam?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about GreatGlam?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business