I received 2 olive wood ornaments in broken condition in my second purchase from Greater Good. There should be better quality checks on the items before shipping to customers. I still haven't heard back from them about refund. Next time I will buy from the producer directly.
This company try their best to rip off from the customer. They charge you for tip + state tax + county tax +shipping fee and return fee. Since when does the online company put their own tip on the bill. I never heard sale tax is combine with state tax and county tax in Florida.
Hello Ruby, thank you for taking the time to share your thoughts. Please note that Tips are not added to your order by the organization. There is a tip option during the checkout process that must be selected by the shopper to be added. Tips for us help pay the credit card fees on transactions so more of what you purchase goes towards the donations that are made as a result of your purchase. However, this is an opt in and not done by us.
Not only does it take about 3 weeks from the time you order something 'til the item is delivered, but returning incorrect sizes is impossible and at one's own expense. Customer service sends you around in circles (albeit politely), so that's an exercise in futility. I'm still waiting for an indication of where a package is of items I ordered 12 days ago. Order from this company at your peril. This company leaves a whole lot to be desired, and I am beyond frustrated.
Hi Anne, I am sorry that you are experiencing issues with your order. Our normal processing time is 1-3 business days and then once the order ships we allow. 7-10 business days for delivery. We did receive a higher than normal order activity in the past couple weeks so orders were taking a bit longer to process. I apologize for any issue. Also, our return policy is noted on our website. We are a company of charity and where we do offer discounted shipping for orders, we cannot also pay for returns - I apologize for the inconvenience.
I was really excited to order sweatshirts for my immediate family - 5 in total.
I noticed sizing issues, so I ordered a brand I was somewhat familiar with.
So many problems. Number one, the sweatshirts are tapered in at the waist. Something nobody would necessarily know since they only give chest measurement and length. I figured a 40" chest would be fine, alas, the hip measurement is 34". On other sizes it's as much as 10" smaller at the hip than the chest.
Number two: the small looks like a second. The pocket is off, it's 3" shorter than listed and the printing is way off.
The printing is off on 3 of the 5. Technically, all 5 are off, but 3 are more than a quarter inch off on one side, with one as much as an inch off.
I spent $175 for this s***, and nobody has responded to my emails, which includes pictures.
I'm calling my credit card company on Thursday or Friday to open an investigation. Unfortunately, it usually takes this kind of action to get any kind of resolution.
I will NEVER buy from here again.
Hi Virginia, thank you for taking the time to write your review. GreaterGood does answer emails, I assure you. This time of year creates a long list of customer emails due to the holiday's and we answer emails in the order they are received.
I was able to locate one email from you that was sent to us on 12/26/24 (unfortunately, I am not sure where else you were emailing but we only have one from you) and there are no photo's attached per your review.
I have refunded your order back to the original form of payment including your shipping. The item you ordered is normally an 'all sales are final' as they are custom made sweatshirts, but as a courtesy and without photo's assuming that the print was off like you stated I have issued the refund anyway. An email confirmation should have been received.
Please keep or donate the 5 sweatshirts you received.
I do not recommend ordering clothing from this charity because I had a very frustrating experience. I ordered a medium T-shirt for my sister and it was too small for her. When I informed the company, they stated that they do not issue refunds or exchanges because they work with a third party vendor. Then I ordered the shirt in a larger size, but my sister said they sent her a shirt that was even smaller! When I informed Greater Good, they said the third-party vendor requested that I take a photo of the two shirts side by side! My sister had already given her granddaughter one of the shirts. It is ridiculous that they don't believe their customers! I should have received a refund or exchange the first time around but they denied it!
Hi Michelle, thank you for taking the time to write your review. I am sorry that you had a frustrating experience. We do offer exchanges and refunds on most of our products. There are some items that are supplied by 3rd party companies where sales are final and do not qualify for returns or exchanges. The return policy is listed for each individual item on our website in the returns section for each item.
I've shopped this site several times over 4 or 5 years. Have worn my favorite black long sleeve tee to work once a week over 3 years (RN, multi color paws match with different colored scrub pants & clogs!) ALWAYS get a compliment, usually end up seeing & sharing cell phone pictures of pets with my patients. Recently ordered/received 3 more work shirts because it's such a wonderful way to start a rapport. (Panda is a sleep shirt.) I have no complaints about quality or delivery time.
Jill
Thank you for your kind review and I am so happy to hear you are enjoying our products along with supporting Animals. Your support allow us to continue to support our many causes including The Animal Rescue Site. However, the service we provide our customer is very important to us regardless of our mission. So if you, or any customer for that matter ever has an issue with an order or product, we encourage them to reach out to us so we have the opportunity to make the problem right.
Thank you again, and thank you for supporting GreaterGood and our many causes.
UPDATE They did get back to me after this review.
I noticed recurring charges from Greater Good on my credit card. I have contacted the company several times via their email requesting explanation of what the money's going for and requesting donation receipts. I have yet to receive a meaningful reply. Just auto responses without information.
Hi Audrey, I was able to locate your email. I apologize for the delay in response but we are experiencing higher than normal email volume currently and working as quickly as we can to respond. I have responded to your email but also wanted to respond here as well. The charges you are seeing are from GreaterGood Charities. Not GreaterGood.com. I have provided their email address to you so you can get the information needed as you requested.
My bank notified me that a greatergood.com attempted an online transaction from one of my accounts. I realised it was a US charity organisation, and I had no prior experience with them. I've frozen the account and contacted the bank to inquire further. I've brought this to your attention because the bank suggested I contact the merchant about this attempted fraudulent transaction.
It would be great if the organisation tightened their online security as I can see there was a previous complaint in August with similar experience. I am not even from America and I feel that this is targeted. Please ensure that this doesn't happen with others
RJ
Thank you for notifying us of this issue. Yes, we are aware of other attempts of fraudulent actions due to credit card numbers being stolen. The fraudsters are using the card for a small amount to see if the card works and if so, they sometimes proceed to use that card for future fraudulent activity. We have taken steps to reduce this activity but in part, the banks have to participate as well. One of the key security channels it must go through is the billing address on the order must match the billing address your bank has on file. Some banks do not participate in this security so even if we have our security set as such, the transactions can still flow through as the bank doesn't require this match. We apologize for this inconvenience.
Purchased black PJ's with paw prints. The inside of the fabric is white and when you wash them the PJ's get pills (little white balls) all over it. I used lint brush to remove & washed again & same thing happened. I also bought a scarf that wasn't what I expected. Called customer service, can't return anything that the tags have been removed or not in original package. Explained these were for Christmas so all tags removed. Made no difference. Advised agent I would never purchase anything here again.
Dear Jaye - my apologies that you were told you could not return them. We generally make exceptions during the holidays due to situations such as what you described - removing the tags due to it being a gift. I have refunded you for both the Pajama's and the Scarf and that refund will go back to your original form of payment. We generally have a very generous return policy over the holiday's and I apologize that this was not taken into consideration in your case.
GreaterGood has always provided excellent customer service during the times we've been members donating monthly, and also when we only made 1x donations. They identify a variety of heartbreaking situations around the globe and provide a multitude of ways to donate and support. We are all accountable for not taking action to help those in need, and GreaterGood gives us the ability.
I placed an order feeling good about helping animals and getting some great things for my upcoming vacation. I've waited 2 weeks foe this package to arrive only to get an email stating the package had been returned to them. I've never had a problem getting packages. I call scam. Do not order. I'll be checking my credit card to be sure e money was refunded. They should have expedited the returned package. Poor poor customer service. Done.
Cindi,
I apologize if you feel the service you have received was not to your expectations. The reason the order was not shipped back to you or expedited is that we do not have a way to tell if the package was returned by the post office due to inability to deliver to your address or if the package was refused by the recipient. We only know that it was a return to sender. Your full cost, including shipping was refunded to your original form of payment when the return was received back at our warehouse. Without knowing the reason for the return back to our organization we cannot reship products again in case it was a case of the customer not wanting the shipment.
Your order was placed on July 24th and shipped from our warehouse on July 27th. Tracking shows that it made it to your city and state and then was returned to us. We apologize for the inconvenience this may have caused you. We strive to deliver all of our shipments on time, but once it leaves our facility, we need to rely on the shipping vendors to ensure it gets to you. Our organization is not a scam and the full refund should demonstrate that fact. We do our best to provide the best service as possible and still support the many charitable causes that we fund.
Recently I purchased a scale from Greater Goods but it wasnt to the specifications I needed. Luckily Nick from CS reached out to me and offered up another scale they have that better solved my issue. I'm very grateful for their effort and for Nicks kindness.
-Calvin
I woke up Saturday morning to an alert from my bank that money was donated without my authorization I have no idea who this company is or what it is but I have to stop payment in my bank is sending me a new credit card now I have to go through all the trouble of setting up a new debit card to pay my bills, this company is not legitimate in my opinion
Dear Truth T
Unauthorized use of your card are not a result of our organization using your card. This would be a case of where you card was compromised and used by an unauthorized user. I would check with your bank to find out what requirements they set for use of a card online, and let them know that the card was compromised. We would be happy to refund you directly through your dispute with your credit card company. We use various different authorization processes for payments when orders are placed online, but if your bank does not participate in those restrictions, then the card will pass and be charged. That is why it is important to review what requirements your bank has when making online purchases. For example, we will have a setting that requires the billing address and zip code on your account match to what was entered on the order. If they do not match and your bank participates in this restriction, the card will not process. However, if your bank does not participate in requiring that stipulation, the card will process regardless of our security measures put in place.
Thank you
GreaterGood
I purchased a large $80 Dogfather windbreaker to go with a large $22 Dogfather t-shirt. The windbreaker was considerably smaller than a large. I requested an exchange and was told NO. Buried deep in the product description was a statement All Sales Final. You wouldn't know to click on every radial to view this bogus policy for an expensive clothing item. It was a gift! Sizing was off and I should be able to get the proper size. Shame on this company.
Ellen, we appreciate you taking the time to write your review. Please note that due to the item being custom made at the time of order and being shipped from a 3rd party that is the reason for the no returns/exchange policy. This is noted not only on the product page under the returns section but also on our online returns policy in our help articles. We do not hide these policies from buyers.
I just received an email asking to donate towards our veterans and their animals for shelters. I thought this was great! However after doing some research I discovered that this organization pays their Executives a high salary. I was only able to find their 990 IRS form from 2017 and the top executive was making $170,000 annually. (no 2018 990 available in the IRS site) The other administrative positions were also making over $100,000. Way to greedy for my standards for a charity that's out to help Veterans and their pets! Looks like their the ones receiving charity!
GreaterGood.org is a legally distinct, separate 501c3 nonprofit organization from GreaterGood.com. GreaterGood.com partners with GreaterGood.org through its Gifts That Give More program, and when you make a donation through that program, 100% of the donations collected go directly to the program you are supporting. When you donate to GreaterGood.org outside of the program, on average, 97.4% of every dollar collected goes to programs.
Had ordered American flag tote, necklace, top. Each item is beautiful and made well!
They email you where your items are and date of delivery and time!
I recommend them.
Every order also feeds a veteran so many meals, they let you know that too.
I recommend them highly.
I ordered a 7 strand bracelet for my sister, as a Christmas present, on 12/9/21. On 12/20/21, the tracking information stated my package arrived at the USPS destination location. On 12/26/21, I reached out to customer service because my order kept saying it would be delivered that day, not getting delivered and then saying the same thing the next day. Every single day I checked. On 12/30/21, I was issued a replacement and all seemed to be good. However, on 1/8/22, the bracelet was delivered and the next day my sister was able to try it on. Only 3 of the 7 strands will even fit her wrist and 1 of the strands will hardly even fit her petite 7 year old daughter's wrist. I genuinely can not believe I paid nearly $40 for the bracelet, had to have it replaced after almost a month and still received such a poor quality product! I reached out to customer service about the problem and in the email, I stated I no longer have access to the card I purchased the bracelet with so even though I felt a refund was absolutely in order for this awful experience, I was unable to receive one to that card. After several days I received a response that said they'd issued a refund…. To the card I told them I cannot receive I refund to. so if you want shoddy products, long waits and horrendous customer service, this is the company for you. If not, avoid at all costs.
Dear Racquel,
I am sorry to hear that you are dissatisfied with your purchase of the Guatemalan Seven-Strand Earth Bracelet. This item is made and shipped from Guatemala as stated on our website so delivery times will take extra when the item is coming from outside of the United States. I apologize for the delivery issues originally, as this item must have gotten lost in the mail during transit. I would be happy to issue a refund via a check if in fact a refund was not able to be received by your old card. I would need further information in order to issue this refund check so if you could please email customerservice@greatergood.com with your order number or email address and reference this issue, I will be happy to investigate and take further action for a refund if still needed. Please put to the attention of Jodi on your email.
Update: Racquel responded to our request for a refund check to be sent to her related to this purchase. Again, we apologize for your experience and strive to ensure 100% satisfaction with all of our products.
Thank you
Jodi
GreaterGood Customer Service Director
I have purchased 3 pairs of the sport sandals and have been very pleased with them. One pair I have worn part of everyday for over a year and they finally wore out yesterday. They are comfortable and true to size. The only issue is I wish that they came in a more neutral color so that I can wear them with more different color clothes. How about just black and white? I definitely will be ordering more as I need them. Love the coupons as I got a two for one offer. Thanks...
I have ordered numerous items from this site, and everything has been fine. I especially like their jewelry. I usually donate a few extra dollars to the charity for the free shipping, and always receive a certificate of donation right away.
Thank you for your feedback and sharing your experience with GreaterGood. We will have some jewelry items on sale coming up for the holiday's, so be sure to check back with our sites often. And thank you for donating to our various causes, we can't do what we do without you!
Do not buy from this 'so called' charity, because they will rip you off...!
Using their size chart I bought a ring from them and when it arrived it was 3 sizes too small. I know this because I got it checked at a British jewellers. I followed their returns guidelines and sent it back via recorded delivery. In total I spent $42.21 to buy the ring and return it due to their size chart being totally wrong. They only refunded me $19.82. Clearly this is how they make their money for their 'charity'.
Overview
GreaterGood has a rating of 2.2 stars from 104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GreaterGood most frequently mention customer service and credit card. GreaterGood ranks 8th among Charity sites.
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Hi G.W.
Thank you for taking the time to share your thoughts with us. I was able to locate your email to our customer service department that was sent on Friday the 24th. I apologize for any delay in response as we answer emails in the order they are received and we are working through a backlog of emails from the holiday's. I am if you feel we were not responding, we just had not gotten to your email yet.
I have issued a refund for 2 of the ornaments back to the original form of payment in the amount of $9.60. I have also responded to your email that you sent us informing you of this information as well.